Question about Pool & Spa
RE: INTEX PureSpa - E96 error code.
This also happened to me, just after having it for 1 year. I followed the scanty instructions in the troubleshooting section to no avail. I called for "technical assistance" twice and got random females with heavy Asian accents and absolutely NO technical know-how.
ME: "I got a E96 error code."
AL (Asian Lady): "When you buy it? If less than year, we send new base."
ME: "It's been longer than that, can I just buy the base then?"
AL: "Yes, $380 and we send it you."
ME: "But I paid $350 for the whole thing new!"
AL: "It's cheaper just buy new one."
ME: "Sure, but can't we troubleshoot this one?"
AL: "We can no more troubleshooting."
No supervisor was available, I was told to hang up and try again for someone else. Persisting, I pried info from one that it was "pump bloken," from the other "bad consore." I believed both were full of it and had no idea what they were talking about.
MY FIX: I disconnected unit from spa. Removed console from base. Turned base upside down to inspect pump and find any ID markings. Found no obvious problem with pump or heating mechanism. Spend few hours time researching cost to buy identical pump. Gave up. Returned to unit, reassembled it, and it worked perfectly!
MORAL TO THE STORY: Intex products are fine, their Tech Support is a joke. I suspect the console had detected air in the pump and that it was stuck in a system error cycle which required a prolonged rest from any power input to refresh. Also, turning the unit over (while inspecting it) may have flushed any remaining water around the onboard pump sensor.
Don't listen to their know-nothing "tech support" when they suggest it is a GFCI problem, (or some of the others here who give this advice without really knowing).
Just keep it fully unplugged for at least a few hours to wipe the system memory! Since it's a circuit board, it's like a mini-computer. Actually, it's just like a modem that requires resetting. If you unplug it and then replug it too soon, you've solved nothing, the on-board circuitry retains enough voltage to prevent it from resetting. You need to keep it unplugged for an extended period of time.
Hope this helps. Best of luck!
Posted on Aug 12, 2015
Intex Calls it a "System Error" - they recommend to Unplug, let rest, then plug it back in. If fault continues, call their service center,
But we have found that it is a poor quality GFCI Cord End in the 1st place and replacing it almost always fixes the problem.
DO NOT ELIMINATE THIS PIECE OF LIFE SAVING EQUIPMENT!!
Look here for a good replacement:
Leviton 16693 15 Amp 120 Volt Grounded Compact Automatic Reset Right Angle...
Posted on Apr 11, 2015
The code is indeed for GFCI issue.
But if you eliminate the GFCI not only is it fatally dangerous to the users of the spa. But the internal components know it doesn't have GFCI protection due to the monitoring of the Neutral conductor.
Probably had the original GFCI wired wrong to get the initial fault code.
Posted on Nov 12, 2014
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Posted on Jan 02, 2017
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