Question about Apple External Usb Superdrive For Macbook Air/mac Mini/ Windows

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I can't remove an unsupported disk from my usb superdrive. Please can you help?

I have mistakenly inserted an unsupported disk in my usb superdrive dvd player and I have tried to edject it but I can't....can you help me?

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The solution was to power down machine and start it while pressing the F12 key.

Posted on Nov 11, 2014

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Thanks for asking your question with Fixya Support. I will be glad to assist you.

For simple but in-depth troubleshooting, I suggest this link for you to review in regards to working toward resolving the Macbook Air SuperDrive CD /DVD issues.
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If the guide provided above does not resolve the problem, then the issue here is that your USB Superdrive (unless you are using a different non-Apple 3rd party CD/DVD drive) is experiencing a mechanical failure.

This Apple external USB CD/DVD SuperDrive is fairly straight-forward in its use.

Now if the issue you were having had something to do with only a DVD or CD constantly ejecting automatically after you placed such a disk in the drive, that would be different.

In this case however, if the guide above does not help and you are experiencing the SuperDrive working intermittently, my advice, is to take your Macbook Air with the external SuperDrive in to your local Apple retail store Genius bar or Apple Authorized service provider for a free diagnostics to determine the root cause of the SuperDrive failing intermittently.

Feel free to reply back if you have any questions regarding the information I have provided you.

Regards,

- MacTechTrainer

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