First, as a previous warranty tech that did a lot of work with HSN computer products, I do not give them very high grades for ease of use, or top notch products..... JMHO...
The website sure does not give you much:
Q. Is there any merchandise that is not returnable?
Non-returnable merchandise would be 80% -90% off clearance and or Final Sale merchandise and "tax exempt" purchases. Merchandise purchased from the HSN, ON-Air show or HSN.com cannot be returned at the HSN Outlet Stores.
Here are the return instructions (note the telepone number):
Just follow these return instructions:
- Re-pack the item in the original manufacturer’s packaging and shipping box. Please be sure to include all parts.
- Fill out the bottom portion of your packing slip and enclose it with your return. Please specify whether you would like merchandise credit (KA$H) or reimbursement to your original payment method.
- Use the pre-printed return label provided on the order summary and affix it OVER THE ORIGINAL SHIPPING LABEL. Please be sure to use the label from the packaging slip that corresponds to the item(s) you are returning to expedite processing. If there is no return address on the slip, please contact Customer Service at 1.800.933.2887 (8 am-1 am ET) for return information.
- Then, take your package to any United States Post Office or carrier of your choice and pay for the return shipping.