Question about HP Officejet Pro 8500 A910A Multifunction Printer

1 Answer

Hp 8500a910 all in printer continuous now printing message and wont print

Printer will only work if switched off then on and completes self test

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  • sujitsachu Nov 12, 2014

    Hi anthony townsend, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?

    Is it connected to computer with wire or wireless?

  • anthony townsend
    anthony townsend Nov 12, 2014

    the printer is connected using a usb cable from xp operating system.It also uses a wireless connection from a laptop with windows 7

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1 Answer

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  • 223 Answers

The foam padding under the print head slide rail had lifted slightly catching the underside of the print head, which in turn causes the alignment to fail.

Posted on Nov 13, 2014

Testimonial: "Many thanks for the reply. Problem is not alignment .printer works fine for an hour or so after it has been switched on.then it ceases to print until it has been switched off and then on again where it continues to work until current printing completes after a short while it cease to print until it has been switched off and on again."

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The error message is Oxc18a0001. What is wrong with it. I've turned the printer off like it said to do, with no change.


Error seen on printers HP: HP Photosmart 7280, C5180, C6280, HP photosmart 8250...


Solution 1:

1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says "System Configuration Menu". 2. Press and release the "OK" button.
5. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
6. Press and release the "OK" button.
7. Display should say "Hardware failure status: Clear. Press OK to clear".
8. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
9. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.

May 06, 2011 | HP Photosmart D7460 Printer

2 Answers

Printer wont print


what ink has failed?
please tell the exact error message

Aug 17, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

My HP all in one printer C7100 has an error message that says there is an ink system failure error 0xc18a0201 I don't find any solution What should I do. It won't fax either.


Try this solution.


Press and hold the "left arrow" key.

Press the "Setup" key and release both keys.

Display should say "Enter Special Key Combo"
Press and release the "OK" button

1. Press and release the right arrow button until the display says "System Configuration Menu".
2. Press and release the "OK" button.
3. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
4. Press and release the "OK" button.
5. Display should say "Hardware failure status: Clear. Press OK to clear".
6. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
7. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
8. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
9. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
10. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
11. If the printer has already initialized, then go to the next step. If not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

12. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use.

May 04, 2011 | HP - HP Photosmart 8250 printer

1 Answer

Hello i have a problem errore in printer hp 8253 errore 0xc18a0206 plase help me tanks


A. - Press and Hold the "Print Photos" & "Red Eye Removal" buttons. Release both buttons. Display should say "Enter Special Key Combo"
B. - Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal"

1. Press and release the right arrow button until the display says "System Configuration Menu". (on C8100 use Touch Screen)

2. Press and release the "OK" button.

3. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",

4. Press and release the "OK" button.

5. Display should say "Hardware failure status: Clear. Press OK to clear".

6. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".

7. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

8. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

9. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

10. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.

11. If the printer has already initialized, then go to the next step. If not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

12. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.

Oct 31, 2010 | HP - HP Photosmart 8250 printer

1 Answer

Hp photosmart 3210 error oxc18a0206


Hi there
This is only some thing you can try it may work.
Solution 1:

1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says “System Configuration Menu”. 2. Press and release the “OK” button.
5. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
6. Press and release the “OK” button.
7. Display should say “Hardware failure status: Clear. Press OK to clear”.
8. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
9. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.
Solution 2:

1. Press the On button to turn the printer off.
2. Unplug the power cord from the back of the printer.
3. Remove all the ink cartridges.
4. Wait two minutes.
5. Plug the power cord into the back of the printer.
6. Press the On button to turn the printer on.
7. Install the ink cartridges when prompted.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks



Mar 12, 2010 | HP Photosmart 3210 Printer

3 Answers

Error:oxc18a0206


- Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
1. Press and release the right arrow button until the display says “System Configuration Menu”. (on C8100 use Touch Screen)
2. Press and release the “OK” button.
3. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
4. Press and release the “OK” button.
5. Display should say “Hardware failure status: Clear. Press OK to clear”.
6. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
7. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
8. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
9. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
10. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
11. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
12. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
13. If the error is still there, or reoccurs replace the unit.

Dec 16, 2009 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

Can print...ink system failure - followed process but it wont wor


release the right arrow button until the display says “System Configuration Menu”. (on C8100 use Touch Screen)
2. Press and release the “OK” button.
3. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
4. Press and release the “OK” button.
5. Display should say “Hardware failure status: Clear. Press OK to clear”.
6. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
7. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
8. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
9. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
10. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
11. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
12. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
13. If the error is still there, or reoccurs replace the unit

Aug 21, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Cannot delete printing job


It seems there is a possibility of a problem with the printer itself, or perhaps the cartridges. You should first self-test the printer. Since we are unsure where the problem exists, we must do eliminative troubleshooting to rule out parts of the printing system. The self-test allows us to rule out software and the cable by testing the hardware by itself.
Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault.

Please begin by disconnecting the power supply from the wall (not the back of the printer) for at least "30 seconds." Then plug the printer back in.

Next, try this printer self-test by following the steps given below:

1. Power the printer off.
2. Press and hold the "Paper Feed" button.
3. While still holding the "Paper Feed" button, press and release the "Power" button. Continue holding the "Paper Feed" button.
4. When the printer starts pulling paper, release the "Paper Feed" button. It should print a test page at this point.
5. Power the printer off, as this test is continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues - we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault. The issue may be a communication problem, or perhaps a software conflict.

However, please let us know the name and version of the operating system (Windows XP / 2K / NT, Windows Vista, Mac) that you are using on your computer. This information is important for us to troubleshoot the issue further.

Apr 22, 2009 | Lexmark X1270 All-In-One InkJet Printer

1 Answer

Will not Print


Try a hardware check of the printer first. To check the hardware of the printer, do the following:
  1. Switch off the printer.
  2. Load one sheet of paper into the paper feeder.
  3. Press the Power button and the Paper Feed button at the same time and hold them both down for three seconds. Then release the Power button only.
  4. When the printer begins to print, release the Paper Feed button. A page will be printed. The page should contain some text at the top and a series of horizontal color lines (cyan, magenta and yellow) below the text, with a thick black line below the colored lines. All the lines should be solid.
  5. When the test is complete, switch off the printer. NOTE: If you do not switch off the printer, it will continue to print.

Sep 24, 2008 | Lexmark X1270 All-In-One InkJet Printer

1 Answer

Printer won't print


  1. first you make a self test print by the printer, for this you first switch off the printer then press and hold the button on your printer, and switch on the printer
  2. if you get the test printout all the characters on paper
  3. now you can find the printer is ok and it is work in good condition
  4. now check the cable connection, if it okay
  5. check the installed printer driver software
  6. for these purpose
  7. re install the printer software
  • If your computer not self printing do as follows
  • now your printer is in trouble
  • clean nozzle, print head, align catridge
  • for these go to printers and faxes, on start menu, click right mouse button on the printer icon, select printing preferences, select maintenance option
wish you all the best

Jan 29, 2008 | HP Deskjet 3845 InkJet Printer

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