Question about Brother MFC-J5910DW Color Inkjet All-in-One Printer

1 Answer

Paper jam at the rear of my Brother 5910DW printer The paper doesn't go through the roller at the back.

Very often (not always) I got a paper jam at ther rear of my printer. More precisly, the printer makes a strange noise (as if something rub the paper or the roller at the rear) and the paper does not go through the roller at the rear (even when I print a single page). It stops there. NO PIECE OF PAPER inside. I tried different improvements but nothing is enough (I mean sometines it goes through, sometimes not), Has anybody an idea?

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  • Master
  • 492 Answers

Don't fill the paper all the way to the top. Just load half the tray and try it. Also make sure the top tray for faxing is clear of any paper.

Posted on Nov 11, 2014

Testimonial: "Thank you, I already did that, but the paper is well introduced it is when it comes to the back that it looks like it cannot turn around and go under the roller at the back of the printer (for example if I open th door at the back it is ejected as it should, if close the back door, it stays locked just at the level of the roller). Is that clearer? Regards"

  • 1 more comment 
  • Burt
    Burt Nov 11, 2014

    Hi,

  • Burt
    Burt Nov 11, 2014

    Add a CommentThank you for your answer, it's nice to know that I'm not alone.

  • Burt
    Burt Nov 11, 2014

    Add a CommentI already did that, this is clearly a mechanical problem, but I do not see which one?

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Posted on Jan 02, 2017

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SOURCE: brother hl 1440 paper jam

clean the paper feed tires with some alcahol. they are located in the upper part of the machine when you pull out the paper tray. they are gray in color. if that does not work the feed tires may need replaced.

Posted on Nov 02, 2007

  • 19 Answers

SOURCE: paper jam

if it picks up paper then say's jam you most likely have a very small piece of paper still jammed.look for a dent in the paper you pull out,if there is a dent then that's probably the problem.look where dent is on paper and that is where you should look for the piece that's causing the jam,if that does'nt solve problem i would need more info

Posted on Sep 22, 2007

eagle338
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SOURCE: pixma mp460 error 5100

this error is an error within the printer. This error means that there is something obstructing the printing process. Check inside your printer through the gears that you can see under the lid. There should be something obstructing the gears such as dirt or in my case popcorn. There was even some paper caught underneath the rollers that I had to jiggle around to even see. Check VERY thoroughly.

Posted on Oct 19, 2007

  • 1 Answer

SOURCE: Paper jam with Brother HL-2030 laser printer

Being a retired electronics technician, I located and downloaded a copy of the service manual. Then proceeded to hunt for the reason why the Paper LED was staying on. I put the printer into the Production diagnoses mode, then by process of alimination opened and closed each panel and cheack each sensor switch one at a time. At which time it was apparent the problem was the rear door sensor. So I started to disassemble the printer getting instructions from the Service manaul, as most electronic equipement there is a sequence process to accompliah this. and once I found that the method of the rear door sensor operated I found the bracket was not in the right position. I put the sensor bar back into it's proper position and put the printer back to normal opperateing mode, I found my problem was solved. So I reassembled the unit and plugged it back into the compter ran a couple of test sheets and cleaned and aligned the printer head(s) made a few adjustment and everything was back to normal.
I must say that locating the Service Manual was a feat, but worth every cent I paid for it which was $9 USD. Personally i think all service manuals should be available for all Brother products for a fee, then a large number of problems can be fixed by the owners without much bother to Brother.
I ahve two of these printers and would still purchase a Brother colour printers, my next purchase is going to be a Brother color laser printer. Out of all the printers i've used on my computers I like the brother the best.

Posted on Mar 22, 2008

  • 13433 Answers

SOURCE: Brother MFC-9420CN Paper Jam Error message w/ loud grinding noiz

please try this

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Posted on Jun 11, 2009

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85% of paper jams are caused by worn rollers . The rubber treads in the rollers wears down, making them smooth, so they won't pick up the paper. Sometimes, they are aged, which also gives them a smoother rounded texture, causing jams. The quick fix is to liven up that roller with a mixture of alcohol and soap. Damp a rag with the solution and wipe the rollers clean with it. That's make them more pliable and the paper jams will cease. If you plan to keep your printer,

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The paper jams when I try to print. It will not feed from either the lower or the upper paper feed. It is jamming in the back of the printer.


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85% of paper jams are caused by worn rollers . The rubber treads in the rollers wears down, making them smooth, so they won't pick up the paper. Sometimes, they are aged, which also gives them a smoother rounded texture, causing jams. The quick fix is to liven up that roller with a mixture of alcohol and soap. Damp a rag with the solution and wipe the rollers clean with it. That's make them more pliable and the paper jams will cease.


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If you can see the jammed paper, slowly pull the paper out.

Clean the rollers in the rear section too.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

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Clean the rollers with a Lint free cloth Moistened with some distilled water
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The toll free no. for HP would be : 1-800-474-6836
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01312792&lc=en&dlc=en&cc=us&lang=en&product=3795406
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