Question about Kenmore 3.8 cu. ft. HE3 Front Load Washer

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I cannot get my clothes out of my he3 washer...

I have been getting the famous F 11 error code. I have read the fixes and plan to try them when I return from being out of town next week. For now, I have a load of wash in the machine and cannot get it out. I began shaking the machine a bit to try and reconnect any wires that may be missing a connection (worked earlier in the load for the f 11 error) and then finally unplugged the machine and replugged it back in. So now the door is locked but the machineis not recognizing it being locked so tries to continually lock the door and continually gives me a dl message. At this point, I just want to save my clothes and fix the machine later. I don't want to pull the door off but am ready to do so if needed. Any advice?

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  • landlady6 Nov 11, 2007

    WOW! Thanks for your quick and thorough response! This may sound dumb but is it okay to tip the washer onto its back to unscrew the screws? I assume that the screws are UNDER the machine since I don't see them from the front... I am calling a neighbor to help me get the dryer off the washer and get my clothes out. I REALLy appreciate your response-thanks so much.



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Here's how to get your clothes out of the washer WITHOUT causing damage to your machine.

There is a manual release, but you need to remove the lower kick panel under the door. There are three torx screws (7mm) under the lower portion of the panel. Remove the panel and set it aside.

If you reach behind the front casing of the washer by the door latch there is a release tab on the lower portion of the door latch assembly. It is a plastic tab and round in shape. You're probably going to have to feel for it. Once you find it, pull straight down towards the floor while gently pulling on the door. The door will open.

With all that said, if you are experiencing an F11 error associated with an Fdl error, chances are you have a bad door latch assembly. That may be the reason why it is repeatedly trying to lock and does not recognize that it is. If you decide to replace the door latch assembly your part number is 1094190 and costs about $50. The electronic control board you would need is part number 959503 and costs about $150. The problem with the F11 error is that the problem could be caused by the control board, a bad door latch, or bad wiring. Sometimes it can be a combination of both electronic components. Here's a way you can try to narrow it down:

1. Place the washer into diagnostics mode: On the operator console select DRAIN/SPIN, NO SPIN, the under OPTIONS press any button (must be the same button) 4 times. The washer should go into diagnostics mode at this point. "C00" will be displayed on the console you should hear a distinctive "click" of the door latch. If the door latch fails to lock, diagnostics will not start. Chances are you have a bad door latch at this point.

2. Another thing to try is to remove the top panel of the washer to expose the Control Board. It is located in the center rear of the machine. You cannot miss it. With the washer unplugged, check all your connections ONE at a time. Then attempt to run diagnostics again to see if the problem persists.

3. If you are able to get the washer to start diagnostics and an F11 appears, chances are you have a control board problem.

These troubleshooting tips are not an exact science, but I have been successful with isolating the problem this way. More commonly, the door latch fails because of the constant wear it gets. However, if you wish to replace both components to be sure, they are both easily replaced by the average do-it-youselfer. At a cost of $200 it's still cheaper than buying a new washer.

I hope this helps you. Post back with comments and let me know if you need further assistance.

Posted on Nov 11, 2007

  • Jeff Rockwell
    Jeff Rockwell Nov 11, 2007

    It's much easier to lift the front of the washer and place a 2 x 4 under it so you can access the screws better. Tilting it on its back can take quite an effort as the machine is very heavy. Not to mention there are support springs that support and suspend the wash tub. I wouldn't recommend laying it on its back.



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