Question about Kenmore 3.8 cu. ft. HE3 Front Load Washer

1 Answer

I cannot get my clothes out of my he3 washer...

I have been getting the famous F 11 error code. I have read the fixes and plan to try them when I return from being out of town next week. For now, I have a load of wash in the machine and cannot get it out. I began shaking the machine a bit to try and reconnect any wires that may be missing a connection (worked earlier in the load for the f 11 error) and then finally unplugged the machine and replugged it back in. So now the door is locked but the machineis not recognizing it being locked so tries to continually lock the door and continually gives me a dl message. At this point, I just want to save my clothes and fix the machine later. I don't want to pull the door off but am ready to do so if needed. Any advice?

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 5,911 Answers
Re: I cannot get my clothes out of my he3 washer...

Here's how to get your clothes out of the washer WITHOUT causing damage to your machine.

There is a manual release, but you need to remove the lower kick panel under the door. There are three torx screws (7mm) under the lower portion of the panel. Remove the panel and set it aside.

If you reach behind the front casing of the washer by the door latch there is a release tab on the lower portion of the door latch assembly. It is a plastic tab and round in shape. You're probably going to have to feel for it. Once you find it, pull straight down towards the floor while gently pulling on the door. The door will open.

With all that said, if you are experiencing an F11 error associated with an Fdl error, chances are you have a bad door latch assembly. That may be the reason why it is repeatedly trying to lock and does not recognize that it is. If you decide to replace the door latch assembly your part number is 1094190 and costs about $50. The electronic control board you would need is part number 959503 and costs about $150. The problem with the F11 error is that the problem could be caused by the control board, a bad door latch, or bad wiring. Sometimes it can be a combination of both electronic components. Here's a way you can try to narrow it down:

1. Place the washer into diagnostics mode: On the operator console select DRAIN/SPIN, NO SPIN, the under OPTIONS press any button (must be the same button) 4 times. The washer should go into diagnostics mode at this point. "C00" will be displayed on the console you should hear a distinctive "click" of the door latch. If the door latch fails to lock, diagnostics will not start. Chances are you have a bad door latch at this point.

2. Another thing to try is to remove the top panel of the washer to expose the Control Board. It is located in the center rear of the machine. You cannot miss it. With the washer unplugged, check all your connections ONE at a time. Then attempt to run diagnostics again to see if the problem persists.

3. If you are able to get the washer to start diagnostics and an F11 appears, chances are you have a control board problem.

These troubleshooting tips are not an exact science, but I have been successful with isolating the problem this way. More commonly, the door latch fails because of the constant wear it gets. However, if you wish to replace both components to be sure, they are both easily replaced by the average do-it-youselfer. At a cost of $200 it's still cheaper than buying a new washer.

I hope this helps you. Post back with comments and let me know if you need further assistance.

Posted on Nov 11, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

F-24 error code so I ran a clean washer cycle, and the laundry room is now flooded.

what's f24 code? - Kenmore Elite HE3 Washing Machine ...'s+f24+code

iFixitAug 21, 2015 - Aiman, The F24 error code indicates a water temperature sensor reading that is ... The Kenmore Elite HE3 is a washing machine by Kenmore.

F24 Error Code on My Kenmore Washer ' eHow > Home
F24 Error Code on My Kenmore Washer. Kenmore washing machines have several high-tech features, such as a stain treatment option, reduced energy and ...

Kenmore HE2 Plus Front Load Washer F24 error code ... > ... > HE2 > Kenmore HE2 Plus Front Load Washer
...error code F24 I have a Kenmore HE2T washer and I keep getting an F24 error on it.. I have no idea what is means can't find the manual help!!! The "F24" error ...

I have a Kenmore HE2T error code F24 - Fixya
Dec 9, 2009 - Posted on Dec 09, 2009.

Dec 06, 2015 | Kenmore HE2 Plus Front Load Washer

1 Answer

My Kenmore HE3 front load washer has code F 11 it's stuck there since yesterday, and the door wont open. How can I unlock the door. All my work clothes are in there, and I am afraid they will get...

Here is what Kenmore says.

F/11 Serial Communication Error
Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
globul1a.gif Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU) globul1a.gif Check the Drive system for any worn or failed components globul1a.gif Check MCU globul1a.gif Check CCU globul1a.gif Check Motor globul1a.gif Check Wire Harness

May 17, 2011 | Kenmore 42822 Front Load Washer

2 Answers


The F06 error code on the HE3 elite is a tachometer error. Per the tech sheet, it says to check all connections and continuity between the MCU, CCU and Drive Motor. The tech sheet says normal reading is at 6 ohms.

Apr 18, 2010 | Kenmore 3.8 cu. ft. HE3 Front Load Washer

1 Answer

My kenmore HE3 front load washer will not drain or open door

"F02" is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. In addition, a "SUDS" error may also be generated as a secondary error. This is an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:

1. Check the drain hose to make sure it is not kinked or clogged.
2. Check the electrical connections to the pump and ensure the pump is running.
3. Remove the drain pump filter and check for foreign objects and/or debris.

To check the drain pump, click on the following link for step-by-step instructions.

If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Nov 21, 2009 | Kenmore 3.8 cu. ft. HE3 Front Load Washer

1 Answer

Kenmore Elite HE3 front loader F-11 and FDL codes

yes!! the F/11 is triggered under high voltage conditions like high speed spinning. The part is called the MCU motor control unit. if it goes into failure while using your machine and locks the door, just wait 3 minutes and the door will unlock after the MCU resets. Try using you machine with a low speed spin for awhile.

Oct 29, 2009 | Kenmore Elite 45986 Front Load Washer

1 Answer

HE3 F11 error... Where do I start? Please, for the love of all things Holy, do not tell me to start with the CMM, UTJ, or the CBS....I will have NO IDEA what you are saying. Spell it out for me as if

"F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

- Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
- Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
- Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
- Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
- Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.

NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

May 25, 2009 | Kenmore 3.8 cu. ft. HE3 Front Load Washer

3 Answers

F2 error code on my Kenmore Elite HE3 washer

Depending on how fritzed your drain pump is this may or may not work. I've been using HE detergent because it is supposed to cause fewer suds. However, apparently is causing more suds than needed. I need to use only a couple tablespoons? If your clothes are not dirty enough for the soap to grab onto then extra suds are the result. The repair guy said we had an excessive amount of suds in the system and this affects the sensor and causes the drain pump to run and run and run until it shuts off from overheating. This is why we get the F2 and/or suds error code. He said once a month run the machine on the hottest water cycle with a cup of bleach (no clothes). This will clear out any suds build-up and is cheaper than Afresh which works, too, (but smells cleaner than bleach). After sitting for a day our pump started working again (yay!) It also stopped making the horrible loud sound. So glad I do not have to replace the pump!! yet...(knock on wood!).

Mar 27, 2009 | Kenmore Elite 45986 Front Load Washer

1 Answer

Kenmore HE3 stops in middle of cycle, flashes F-11.

F/11 Serial Communication Error
Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
  • Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU)
  • Check the Drive system for any worn or failed components
  • Check MCU
  • Check CCU
  • Check Motor
  • Check Wire Harness

Dec 08, 2008 | Kenmore Elite 45986 Front Load Washer

1 Answer

Kenmore He3Washer Fills then gives error code

remove lower panel right side underneath tech manual with codes

Jul 04, 2008 | Kenmore 3.8 cu. ft. HE3 Front Load Washer

6 Answers


Clean all of the lint from the inside cabinet and duct work of your dryer. Then, try to clear the odor, by running a couple of loads of old rags or towels. Good luck!

Aug 14, 2007 | Kenmore 3.8 cu. ft. HE3 Front Load Washer

Not finding what you are looking for?
Kenmore 3.8 cu. ft. HE3 Front Load Washer Logo

160 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Washing Machines Experts

Richard Roth
Richard Roth

Level 3 Expert

9472 Answers

Jesus  Colon
Jesus Colon

Level 1 Expert

12 Answers

Fred Sops

Level 2 Expert

271 Answers

Are you a Kenmore Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides