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My shredder is not working it is showing red on a spot with a O and a line above and below it.

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What is the model of this shredder?

Posted on Nov 23, 2014

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6ya6ya
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Posted on Jan 02, 2017

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Replacement Parts - Paper Shredders Can I get my Fellowes paper shredder repaired or purchase parts for it?

The majority of Fellowes personal shredders (small shredders that can fit under a desk) are repairable and will have parts available. If you would like to check your model shredder to determine if parts are available, please click the "Ask a Question" tab above, and advise the model of shredder, the shredder's serial number and a description of the part needed. The serial number will be located on the bottom side of the shredder head below the bar code.

*** Please note: If your shredder is still within the warranty period, we ask that you do not open your shredder until speaking with a Fellowes Representative, as opening the unit may void your warranty.***

Fellowes office/commercial shredders (large shredders that cannot fit under a desk) are repairable and parts will most likely be available. Please do not try to repair the shredder yourself or you will void your warranty. Models included in the office shredder line are 125i Series, 225i series, 325i series, 380 series, 420 Series, and 480 series.

If you would prefer to have a local servicing dealer provide repair service to your office shredder, and would like to find a dealer in your area, please see the below link to search for a dealer by zip code.

http://www.fellowes.com/Fellowes/site/support/support_authorizeddealers.aspx
To order replacement parts, or if your model shredder is not listed, please click the "Ask a Question" tab above to ask us about your shredder. *** Please be sure to include your serial number from your shredder for the fastest service ***

Our office hours are 7:00 AM to 7:00 PM, Monday through Friday Central Standard time.

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You must first unplug it and look inside the shredding blades, especially around the spot usually near the center, where there is a pressure button. When paper hits it, it starts shredding. Chances are some pieces of paper have jammed just over it stopping paper from hitting it and switching it on. I have had to use long tweezers to work the jammed bits out... Once clear it will work again. Also using shredder oil every 50 sheets through will help it cut easier , and jam less frequently. Do not put too many sheets through together in a bunch. No staples...

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