Question about Fargo Persona® C30e Thermal Card Printer

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When my Persona C30e is powered on, it sounds like it is advancing or moving inside. How do I fix this?

When my Persona C30e is powered on, it sounds like it is advancing or moving inside. I checked the cables in the back and they seem to all be proper. I have unplugged it, plugged it, etc. multiple times with the same result. When it does this, the computer doesn't recognize the printer is on and I cannot run diagnostics. Please help. Thanks

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  • A Buckner Nov 10, 2014

    I am not sure that reinstalling software will help in this case. After I wrote this, I found the service manual on this site. It appears to be the card feed stepper that will not stop advancing to remove a "blocked" card feed sensor. How do I resolve this? Thanks.

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When you say that it is sounds like it is advancing or moving inside - how long does this go on? The normal start up process does include some movement of the internal motors and gears, ensuring the ribbon is properly set and that any cards that might have been left in the travel-path within are ejected. This generally takes only about 5 seconds, so if it is continually running beyond that, then I'm guessing that you 1 of 2 issues:

(1) A bad ribbon sensor. The ribbon sensor is what finds the beginning of a set of ribbon panels, and the start-up sequence is trying to find that beginning marker. If the sensor goes bad, then it never finds it and the ribbon motors will just spin until the cartridge is expended.

(2) A broken drive-band ("O-ring"). The ribbon motor is connected to the ribbon cartridge via a rubber drive-band or O-ring. Being rubber, these dry, crack, and ultimately break over time.

Both of these are common issues with C30e printers as they age. As they have been out of production for a number of years, yours is almost certainly more than 4 years old, and perhaps as much as 7. They're fairly easy repairs for an authorized Fargo Repair Center, but not cheap to perform due to the labor and shipping expense.

Posted on Nov 17, 2014

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Reinstall soft ware and se if that done,t cure it good luck, Bret

Posted on Nov 10, 2014

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1 Answer

Hi i have a problem to my persona c30e printer, it prints but the image is too blurry? is it normal to the printer making that laud noise.


Welcome to FixYa!

Solution to loud noises:


Check the ribbon cartridge and ensure that the cleaning roller is properly installed and rolls smoothly

inside the cartridge. Then check the plate underneath the cleaning roller and verify the 4 pins are seated properly.


Solutions to blurry prints:



1. Make sure the printer has the latest firmware via the web. >> Click Here << to download the latest firmware (Look for "Persona C30e Firmware_Windows/Linux 4.3.0.1 "). The firmware upgrade file is packed in zip file. Extract it to a directory of your choice.

>> Click Here << for an instruction on how to upgrade the firmware. When being prompted to locate the "upgrade file", browse to where you extracted the firmware upgrade file.


2. Calibrate the ribbon sensor. If you have completed these 2 steps and the printer still prints out faded or light cards,



3. Try a new power supply. Part# (E000480). Note: Please verify the proper power supply is being used.


Thank you for using FixYa!

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I am having the same problem. Hopefully changing the ribbon will resolve this. I am going to try it.

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Hello Madeline,
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Nov 18, 2009 | Fargo Persona C30 Thermal Card Printer

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try to upgrade the firmware from the following link

http://www.fargosupport.com/search_results.asp?pulldowntype=&all=1&printer=73&submit.x=24&submit.y=7


and follow steps as instructed to do this by going through the instructions given in the work bench utility

Nov 04, 2009 | Fargo Persona C30 Thermal Card Printer

1 Answer

What kind of power cord should i use for Fargo Persona c30 printer


For your fargo persona C30 you need a power adopter of folowing rating description:

input: 100-240V -2A, 50-60Hz AC
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Broken ribbon on the Fargo Persona C30


Try a sensor calibration, its done through the printer drivers.

Jan 12, 2009 | Fargo Persona C30 Thermal Card Printer

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