Question about Washing Machines
My name is Peter. I am a retired field service appliance technician.
Go into Searspartsdirect.com. In put your model number. Ther will be a diagram showing your rod springs. I suspect you have a bad rod spring or it has come loose. The rod spring stabilizes the washer drum during agitation and spin cycle. These are relatively inexpensive parts approximately $16.00 each.
Lets repair this together. I have faith in you Trina. No man required.
Unplug or turn the circuit breaker off.
To replace this part you need to open the top cover. There are two retaining clips, one on the right and one on the left. If you look into where the top cover meets the front plate you will see these clips. With a putty knife or a spatula push on these clips to release the top cover. Raise the cover up.
Now, you need to remove the front cover. First disconnect the electrical connector to the door latch. Using a small screw driver wedge between the connector for release.
You will see screw on the inside at the top of the front cover. One on each side. They are either Phillips head screws of hex head screws. Remove these fasteners. Lift up on the front cover. There are tabs that go into slots. You may have to play with the position of tabs and slot to remove. You will now have access to the rod springs.
If the rod springs are loose tighten the threaded fasteners. If they are broken replace. You probably have only one broken. Keep running the dishwasher then you will have both broken.
Peter, Baltimore, MD
Posted on Nov 10, 2014
Here is a manual download link, including 'troubleshooting' if you scroll down the page a few lines. Hope this helps:
GE WJRR4170G Manuals, Support and Troubleshooting - Washers
Posted on Nov 09, 2014
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Posted on Jan 02, 2017
SOURCE: loud & out of balance
ngfam1 here for you!
I am happy to be of assistance!
You have a warranty for free service that comes with a "new" machine.
If your in the states here I will give you a good service company!
Here is a good service that I recommend to my customers,
in our 65 year old appliance business! they answer 24/7
A&E Factory Service
1-800-905-9505 -(IN U.S.A.)
They are open to make appointments 7days/24hours
A&E is factory authorized service for most brands!
Including warranty work!!!
They will help you, and all will be well!
You will be fine now!
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Posted on Aug 26, 2008
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