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Hi my name is Sapphire. I have a dyson DC24. The roller bar keeps cutting out, I can't depress the reset button properly and so it won't start up again properly without me trying for ages. The brush bar has been cleaned of all hair etc, nothing is entangled in it and it was all done as per your support video. The button won't depress to keep the roller going.

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  • 241 Answers

One possibility is a failing reset button, Another option is a bind causing excessive energy to spin it. This will cause the reset button to trip. Check the bearings in the motor and brush roll.

Posted on Nov 09, 2014

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6ya6ya
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Posted on Jan 02, 2017

Dysonteam
  • 167 Answers

SOURCE: I have the Dyson Ball DC24. I can't get the roller

Hi its Darran at Dyson.

The brush bar re-set switch would normally resolve this, however as you have tried that, please get in touch with our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US) so that we can help resolve this issue for you.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 16, 2010

Dysonteam
  • 167 Answers

SOURCE: dyson ball dc24 the brush bar is not turning

Hi its Darran at Dyson.

With the machine switched off, press the re-set switch on the side of the head, making sure you push the button in as far as you can. When you switch the machine back on and lower it into the vacuuming position, the brush bar should start turning.

If this doesn't rsolve the problem, please contact our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

rockmeister
  • 2047 Answers

SOURCE: New Dyson DC24-brush bar will not spin!

Hello there, the Dyson DC 24 comes with a highly motorised brush bar. First you should check the brushbar for blockages. To do this follow the diagram below.
rockmeister_16.jpg
Switch off and unplug machine before clearing brushbar obstructions. Failure to do so could
result in personal injury. If your brushbar is obstructed, it may shut off. If this happens you will need to remove the brushbar as shown and clear any obstructing debris. Refit all parts securely and press the 'RESET' button.
If this does not work then the problem is from the motor which controls the brush bar. The first and only thing you should check is the belt which connects the motor to the brush bar. When this belt is loose or has fallen out then the brush bar would not spin. If on the other hand the motor does not spin then i am afraid it would be best for you to use the 5 year warranty option provided by Dyson.
Hope this solution has been helpful?
Thank you for visiting FixYa.

Posted on Aug 11, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: my dyson dc24 roller bar

    Hi there, it's Jack at Dyson.

    I'm sorry to hear you're having difficulties with your DC24. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our online support guide:

    http://www.dyson.co.uk/support/dc24new/dc24-multi-floor/my-machine-is-not-working/brushbar-not-rotating-reset-check

    Use something like the eraser-end of a pencil to depress the reset button, and make sure you push it in firmly until you hear an audible 'click'.

    Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.By following these steps, you should be able to resolve your issue without further assistance.

    However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

    Posted on Sep 12, 2011

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    Jan 28, 2016 | Dyson Vacuums

    1 Answer

    How do I fix the brush bar reset button on Dyson DC24?


    Hi there, it's Jack at Dyson.

    The reset button will not remain depressed after it's been pushed. Instead, you should hear and feel a click when pressed - it can help to use something like the eraser-end of a pencil. The steps are shown in our video guide below:

    If you've been unable to reset the cleaner head after pressing the reset button as shown, or if you're worried the reset button isn't working correctly, please get in touch as we should be able to help you further.

    You can reach the Dyson Customer Helpline directly by calling us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Please have your DC24 to hand when you call so we can take you through some troubleshooting checks.

    Aug 15, 2015 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Dc24 broken belt. Where do I get a replacment!


    Hi there, it's Jack at Dyson.

    DC24 uses a belt engineered to last the lifetime of the machine. It's protected by a safety cut-out system, which shuts off the brush bar if something jams it. If the brush bar in your machine isn't rotating, it's likely the machine simply needs resetting. This is simple to do - please follow the steps shown in the video below.

    The brush bar will never rotate when the machine is standing upright, so make sure you recline your machine into the vacuuming position before testing it after the reset procedure.

    I'm confident that this will resolve the issue, but if you would like any further advice, please give our freephone customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Mar 31, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Dyson dc24 brushes do not work even when i depress the silver button


    Hi there Alison, it's Jack at Dyson.

    DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like your machine may just need resetting. This is simple to do if you follow the steps shown in our online Support guide:

    http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

    You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

    I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com


    Dec 02, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Revolving brush at front of machine has stopped spinning, what could be wrong


    Hi there,

    I'm sorry to hear you're having difficulties with your DC24. If the brush bar won't rotate, you may need to reset the machine - please follow the steps shown in the video below to do this. When pressing the red reset button, you may find it helps to use something like the eraser-end of a pencil - you should hear an audible 'click'.

    Make sure you recline your DC24 into the vacuuming position before testing it, as the brush bar will not rotate when the machine is standing upright.

    This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack

    Dyson Online Customer Support
    http://www.dyson.com

    May 10, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Dyson DC24 roller bar doesn't work from first try - and this is my second one


    Hi there,

    I'm sorry to hear you're having difficulties with your DC24.

    Your machine has two switches on it's upper body - a red on/off switch, and a silver brush control switch. When you press the red on/off switch and recline the machine into the vacuuming position, the brushbar should rotate automatically - you do not need to turn the brushbar on manually every time you use the cleaner. If you want to vacuum a hard floor or a delicate rug, you can turn the brushbar off using the silver brush control switch.

    It's important to note that the brushbar will never rotate when the cleaner is standing in the upright position.

    If you find that the brushbar will not rotate when you turn the machine on and recline it into the vacuuming position, the brushbar may need resetting. For directions on doing this, please follow the steps shown in the video below. When pressing the reset button in the red recess on the side of the cleaner head, it may help to use something like the eraser-end of a pencil, and to push it in until you hear and feel an audible 'click'.

    This should resolve the issue, but if you need any further assistance, please call us on 0800 298 0298 (UK), or 1866MDYSON (US), so we can help you.

    Kind regards,

    Jack
    Dyson Online Customer Support


    Nov 17, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    My dyson dc24 roller bar won't spin


    Hi there, it's Jack at Dyson.

    I'm sorry to hear you're having difficulties with your DC24. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our online support guide:

    http://www.dyson.co.uk/support/dc24new/dc24-multi-floor/my-machine-is-not-working/brushbar-not-rotating-reset-check

    Use something like the eraser-end of a pencil to depress the reset button, and make sure you push it in firmly until you hear an audible 'click'.

    Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.By following these steps, you should be able to resolve your issue without further assistance.

    However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

    Sep 09, 2011 | Dyson Ball HEPA Upright Bagless Vacuum -...

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    My Dyson DC24 sucked in a backpack strap and tripped. I then decided to pull out the brush and clean off whatever else happened to be clung onto it and put it back in. The darn thing doesn't turn anymore....


    If the motor is running and the roller is not turning you may have to let the handle down as you would when you are getting ready to vacuum the flood. I think there is a switch you step on to let the handle down and it will engage the roller bar motor.get back to me if this does not work

    Oct 07, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    The Dyson roller ball vacuum I have is making me crazy because the roller bar wont turn. What gives?


    Check that you dont have anything blocked in the roller, if all is clear there is a little red button on the side off the roller. Push this in and this will reset the roller... If that doesnt work, check that it is switched on with the switch next to the power button.. That should solve your problems

    Oct 04, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    I have the Dyson Ball DC24. I can't get the roller brush to come on...what do I do? I have pushed the red button on the side of the roller but it still does not engage...


    Hi its Darran at Dyson.

    The brush bar re-set switch would normally resolve this, however as you have tried that, please get in touch with our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US) so that we can help resolve this issue for you.

    Kind regards
    Darran
    Dyson Customer Service

    Mar 31, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

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