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We had an error code sy ce & changed the control board, but are still getting same error message; what else can we do?

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  • Refrigerators Master
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Hello Ray:

My name is Peter. I am a retired field service refrigeration technician.
The error code that you are getting indicates there is a communication error between your main control board & your display board.
It is necessary to check the wiring connections at each of these boards. Over time opening and closing the doors may have loosen a connection. Needless to say you should unplug your unit.
If all of the connects are good. Then the highest probability is to change the display board. The second highest probability is your main control board.
You may have shorted out your main control board when you installed it. Electronic boards are easily shorted out by static electricity, magnets and power supply lines creating a magnetic field.
The control board you received was in a silver anti-static bag. If you did not ground your self by rubbing your hands on something that is steel.
Lets assume your main control board is not shorted out and that you have checked for loose connections. The you need to change your display board.
Unplugging and re-plugging your refrigerator back in is a good way to reboot your control panels, however, if the is a higher utility company voltage supply at this time you may knock out your boards.
In your owners manual, you will see the manufacturer recommends the use of a surge protector. The slightest change of supply voltage will knock out your boards. All appliances with control boards should have a surge protector just like your computer. You can purchase a single wall socket surge protector from your local Lowe's or Home Depot for about $15.00-$20.00.
It is well worth the investment and will save you money in the long run.

Posted on Nov 09, 2014

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1 Answer

My refrigerator has these codes SY and CE. It's a 2009 Frigidaire Gallory, side by side. It stopped cooling and the compressor tries to fire up but only 2-3 seconds.


Typically error code SY CE, is commonly referred with an issue between the main control board and the user interface (the control on the Freezer door). A tech would typically check the communication wiring wires between both parts to determine the cause of the error code. If the wiring is correct, then more than likely you are looking at a faulty main control board or user interface. Regrettably, this is not a simple DIY job. I would highly recommend reaching out to an expert technician to ensure the appropriate replacement part is ordered and is installed correctly to prevent future issues. Appliance 911 Appliance 911 Sea Breeze

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I appreciate your post, Carol!

Based off the information you have provided your Frigidaire refrigerator is displaying an error code of "SY CE" and the lights are not working. A "SY CE" error code stands for a communication error at start up. This might be a miscommunication within your refrigerator and I would recommend performing a reset in order to correct the issue. To reset your refrigerator you need to disconnect power from it for roughly ten minutes. If this does not help correct your issue you may need to change your control panel or a wiring harness. In order to properly diagnosis your refrigerator you may need to disassemble it and I would suggest having a professional technician out to do so. This will help you avoid any unnecessary part purchases or personal injury. -Matt

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1 Answer

I have a frigidaire refrigerator with electronic screen about a wk ago started beeping giving me a code of sy ce what does this mean?


Thank you for your inquiry, Carlos!
From the information you have provided your Frigidaire refrigerator is displaying an error code of "SY CE" and you would like to know the meaning. The error code "SY CE" stands for communication error at power up. This could be an issue with your wiring harness, main control board, or user interface board. I would recommend performing a reset on your refrigerator and you can do that by unplugging the power cord for at least ten minutes. If that does not correct your issue I would suggest seeking assistance from a professional technician for proper diagnosis and repair. This will help you to avoid any unnecessary part purchases. Hopefully this information is helpful. -Matt

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1 Answer

Code on door of French door reads error message 5y ce. sounds like it is still running but no light inside or ice maker not working.


Thank you for your post, Carol!

I understand that your Frigidaire refrigerator is displaying an error code of "5Y CE". However it appears that "5Y CE" is an invalid error code. I have noticed the code of "SY CE" and that means there is a communication error at power up. I would recommend performing a reset on your refrigerator and you can do that by unplugging the power cord for at least ten minutes. If that does not correct your issue it could be possible that there is an issue with your main control board, wiring harness, or user interface board. I would then suggest having a professional technician out to perform a proper diagnosis and repair. This will help you avoid any unnecessary part purchases. Hopefully this is helpful. -Matt

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1 Answer

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Thank you for your post, Friend.

Typically error code SY CE, indicates an issue between the main control board and the user interface (the control on the Freezer door). A tech would typically check the communication wiring wires between both parts to determine the cause of the error code. If the wiring is correct, then more than likely you are looking at a faulty main control board or user interface. Regrettably, this is not a simple DIY job. I would highly recommend reaching out to an expert technician to ensure the appropriate replacement part is ordered and is installed correctly to prevent future issues. I hope this information helps to some degree - thanks for your question, and please do not hesitate to reconnect. - Z

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1 Answer

What does Error code SY and CE mean?


Thank you for your question, Friend.

Typically error code SY CE, is commonly referred to an issue between the main control board and the user interface (the control on the Freezer door). A tech would typically check the communication wiring wires between both parts to determine the cause of the error code. If the wiring is correct, then more than likely you are looking at a faulty main control board or user interface. Regrettably, this is not a simple DIY job. I would highly recommend reaching out to an expert technician to ensure the appropriate replacement part is ordered and is installed correctly to prevent future issues. I hope this information helps to some degree - thanks for your question, and please do not hesitate to reconnect. - Z

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1 Answer

Why is refrigerator beeping and the digital panel shows "sy" and "ce"?


Good Afternoon Friend, this is Z! I am happy to assist you!

Typically error code SY CE, is a common error between the main control board and the user interface (the control on the Freezer door). A tech would typically check the communication wiring wires between both parts to determine the cause of the error code. If the wiring is correct, then more than likely you are looking at a faulty main control board or user interface. This is not a simple DIY job. I would highly recommend reaching out to an expert technician to ensure the appropriate replacement part is ordered and is installed correctly to prevent future issues. I hope this information helps to some degree - thanks for your question, and please do not hesitate to reconnect.

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1 Answer

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Good Afternoon Cheryl, I am happy to assist you. Could the error code possibly be SY CE? If so, error code SY CE, commonly refers to a communication error at power up. Let's try resetting the refrigerator by either unplugging it or flipping the household circuit breaker off. It is important to wait roughly ten minutes and then turn on the refrigerator. If resetting the power does not correct the issue, than the unit could possibly be experiencing a communication problem with the control board or a faulty user interface board. In this regard, I would recommend reaching out to an expert technician to ensure the appropriate replacement part is ordered.

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Hello Debbie Lee - Typically error code SY CE indicates that the refrigerator has detected a communication error at power up. Contact a professional to move forward accurately to check the wiring between main control board and user interface. Depending on the diagnoses, either or will need placing.

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1 Answer

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Dear Sue,
  • SY CE Error Codes is a very common issue : the display board isn't communicating with the main PCB.
  • Unfortunately, there is no way to test which board is causing the problem. That's why this error can be costly.
  • Try to just unplug the refrigerator for 15 minutes and plug it back in to see if the error goes away.
  • If the issue doesn't go away, then you'll need to replace one or two boards.
  • Usually the Main Control Board under the refrigerator behind the kick panel is the part that tends to fail.
  • If you Change the Main Board, it does not work; you gonna have to replace the Display Board.
  • Try buying these board at an online store that accept Returns without conditions up to a year. Go online and put the boards number into any major search engine. Put the # one by one. You will find many sellers. Carefully pick one and do you homework
Good luck and keep me posted please,
JP

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