Question about Dyson Vacuums

1 Answer

Dyson DC25 the handle where you re-attach it to the base comes apart when vaccum the floor,it should only come apart when its in the upright position to use the wand

Posted by on

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi Gabe, it's Jack at Dyson.

If your DC25's wand is coming away from the vacuum when you're using it in upright mode, it sounds like part of the locking mechanism could be damaged or broken.

We're happy to help you check for this, and if a replacement part is needed we can confirm if this is covered under your Dyson guarantee.

When you have your machine to hand, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) to run through some simple checks with our experts.

We'll look forward to speaking with you.

Posted on Nov 10, 2014

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

AceKiller
  • 7 Answers

SOURCE: No suction in upright position

Check the adapters at the bottom. They're supposed to move cleanly when you lower the handle. It's pretty obvious if there's an air gap when you lower the handle, and you should hear the suction in the air gap.

And...call Dyson...their support is great!

Posted on Nov 07, 2007

  • 83 Answers

SOURCE: dyson dc25 animal: cannot remove the telescope

The hose is getting twisted on the machine and so the wand gets stuck in the hose.

1) Pull the wand out as far as you can - if you can pull it out completely, separate it from the hose and apply baby powder to the
metal rod. Stretch out the hose and unwind it. In the future, separate the wand and unwind/stretch the hose after use.
2) If you can't pull the wand out all the way, remove the canister/dirt bin from the front. Look for a gray button with 7 vertical
lines/grooves on it (it'll be just above the ball on the opposite side of the bottom hook that you wind the cable around).
3) Push the button and at the same time pull the hose out from the bottom by pulling on the hook - this will release the gray hose
from the machine. Take it off of the machine if possible (the bottom of the wand may stop you from doing so - if it does, try to pull
the wand out until you can release the hose from the bottom)
4) Pull and stretch the hose out and pull the wand at the same time - separate the wand from the hose and unwind the gray hose and
stretch it out. Rub baby powder on the metal rod of the wand and in future, disconnect the wand from the hose and stretch/unwind the
hose after every time you use the wand.

Posted on Jul 30, 2009

  • 83 Answers

SOURCE: handle wont go to upright position

The red pedal has slipped out of position. On both ends of the red pedal you'll see metal rods (the axel of the pedal). On one side you'll see the metal rod sits into a long groove, on the other side you'll see the metal rod sits into a round hole. They both have to be in the long grooves so you have to reposition the rod that's into the round hole by pulling it out and sliding it back into the long groove above the round hole. You'll now be able to bring the handle up and lock the machine back into the upright position.

Posted on Jul 30, 2009

tvservice306
  • 458 Answers

SOURCE: extendable wand difficult to entend

try USE WD-40 (http://www.uline.com/images/en-us/transparent.gif ) to spray ....Wand Assy and Hose Assy.....

Posted on Jan 02, 2010

small6363
  • 18391 Answers

SOURCE: my dyson dc25 retractable wand won't come out

you need to untwist it check out the video below
http://www.youtube.com/watch?v=FJcNXrfQDVo

Posted on Sep 16, 2012

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

DYSON DC 25 SHUTS DOWN UNEXPECTEDLY?


clean all access ports up the handle. plugged somewhere.

Aug 04, 2014 | Dyson DC25 Vacuum

1 Answer

Dyson DC25. Cannot return handle to upright position.


Hi Anthony, it's Jack at Dyson.

It sounds like your DC25's stabiliser pedal may need realigning. This is simple to do by following the steps shown in the video attached.

If you'd like further guidance after giving this a try, you can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 16, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

My extension handle will not come out


Hi Brenda,

I am sorry to hear you are having difficulty with your wand handle/extension. Based on the details you provided, it sounds like you are describing the DC25. If you do own the DC25 please visit the links below for detailed instructions on how to resolve this.

US Support:

http://www.dyson.com/support/help.asp?article=1519&product=DC25-ALLFLOORS


UK Support:

http://www.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/jammed-wand-video


If your machine is the DC24, please call us directly at 1-866-693-9766 (US) or 0800 298 0298 (UK) so we can provide further assistance.

Best wishes,

Jessica

Jun 24, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Have a DC25, I can not return the handle to the upright position. Nothing appears to be broken


Occasionally, customers have problems locking their Dyson vacuum in the upright position. This is a minor problem common with the Dyson DC07 and DC14 series and can easily be fixed by the customer. This page will show how to fix this problem. Although we show a Dyson DC14 Animal on this page, these instructions will work on any Dyson vacuum in the DC07 and DC14 series.

During shipping, moving parts on a Dyson vacuum can shift in position. One of these parts is a swinging arm in the base of the unit. This arm holds a removable elbow pipe in the vacuum's air passage. This arm can move out of the way so that you can clear out a blockage in the air passage. When this arm is out of position, the vacuum will not lock in the upright position. Fig. 1 Shows the base of a Dyson DC14 Animal locked upright. The red arrow points to the swinging arm. Fig. 2 shows the vacuum with the swing arm out of position. Since the swing arm is lower than it should be, it doesn't line up with the tab on the main body indicated by the red arrow.

Lean the handle of your Dyson all the way back and locate the black button on the right side of the vacuum indicated by the red arrow in Fig. 3.. Press the button down and hold it to unlock the swing arm.

While holding down the black button, pull the swinging arm (Shaded red in Fig. 4) all the way up. Fig. 5 shows the swinging arm in the correct position. Release the black button to lock the swing arm back in place.

The vacuum can now lock in the upright position as shown in Fig. 6. Note how the tab on the swinging arm overlaps the tab on the main body..
dcramer531_17.jpgdcramer531_18.jpgdcramer531_19.jpgdcramer531_20.jpgdcramer531_21.jpgdcramer531_22.jpg

Dec 11, 2010 | Dyson DC25 All Floors Bagless Upright...

3 Answers

The vacuum will not go back up into its upright position


After speaking to the Dyson helpline I repaired this problem easily. Lay the vacuum on its front. Looking at the pins either side of the red foot pedal you will see they have popped out of the groove into a square pocket. Flex the pedal to guide the pins back into place. This is made easier with a second person pulling the grey frame outwards.

Apr 30, 2010 | Dyson DC25 All Floors Bagless Upright...

Not finding what you are looking for?
Vacuums Logo

Related Topics:

41 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18390 Answers

Nick Olsen

Level 2 Expert

183 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...