Question about Cats
Yesterday, I ordered OKO cat litter to be shipped to my home address. Wrong. I need to change my order. What can I do?
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Posted on Jan 02, 2017
SOURCE: They have stopped making the brand of litter I have always bought for my cats litter box so I will need to find a new one. I have been told that cats do not adapt well to new litter. What can I do t
I would recommend adding a small amount of the new litter in with the older product. Slowly you can start adding more and more newer product to the litter box until your cat receives the change without any problems.
Posted on Aug 14, 2012
The best way would be to place a phone call. You may send an email. Have your order number with you in order to be assured you get the correct order etc. I would prefer to make the call and speak to a live human. Explain the situation using a calm polite voice. I think you will get the customer service you expect this way. If the order has already been shipped, you may be able to send it back as long as you have not opened it.
Posted on Sep 16, 2017
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Nov 10, 2016 | Cats
Nov 10, 2016 | Cats
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges).
Orders that are returned to us as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
If it has been four weeks from the estimated delivery date and you haven't received confirmation of the return or refund, please contact us.
About Undeliverable Packages
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The reason that
litter boxes filled with a granular material that absorbs moistures and odors
is because in the wild, cats usually excrete in soft or sandy land for easy burial
in order to stimulate this desire.
Aug 15, 2012 | Cats
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