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How do I cancel an order?

Yesterday, I ordered OKO cat litter to be shipped to my home address. Wrong. I need to change my order. What can I do?

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Posted on Jan 02, 2017

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SOURCE: They have stopped making the brand of litter I have always bought for my cats litter box so I will need to find a new one. I have been told that cats do not adapt well to new litter. What can I do t

I would recommend adding a small amount of the new litter in with the older product. Slowly you can start adding more and more newer product to the litter box until your cat receives the change without any problems.

Posted on Aug 14, 2012

  • 19 Answers

SOURCE: When should I refill the litter in my cat's litter box?

It is recommended to completely empty and clean the litter box once a week, and then refills it with new litter.

Posted on Aug 15, 2012

  • 22 Answers

SOURCE: I need to change my order to a different cat litter. How do I do this?

The best way would be to place a phone call. You may send an email. Have your order number with you in order to be assured you get the correct order etc. I would prefer to make the call and speak to a live human. Explain the situation using a calm polite voice. I think you will get the customer service you expect this way. If the order has already been shipped, you may be able to send it back as long as you have not opened it.

Posted on Sep 16, 2017

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