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Why won't the portal load on my blu ray player?

When I get to the home screen, I press to go into 'portal' to watch netflix, iPlayer etc. The screen starts to load with 'browser initializing'. It then goes to a white screen with the wheel turning in the top right corner. The wheel stops, and I'm left with a blank white screen. The box connects to the net via an Ethernet cable, which I've tested on my laptop and it works ok. I've disconnected all the cables, turned the mains off and plugged it all back in. Still no joy. When I'm at the white screen, the remote doesn't seem to respond either, and the only way I can exit it, is to switch it off (oddly I can do the using the remote). Thanks

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  • Maria Thomas
    Maria Thomas Nov 08, 2014

    Sorry, I seem to have mislead everyone inadvertently. I've managed to pick the wrong category maybe. The problem isn't with my TV as far as I'm aware, but the player itself. I can watch a disc using the player, but just don't seem to be able to access the interactive element of the player.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 19 Answers

SOURCE: 42LG50 TV - Intermittant sound problems with blu-ray HDMI input

You say this doesn't happen on regular cable or when playing a regular DVD. Hmm. Is this Blu-Ray player connected by simplink? HDMI is a bi-directional format cable, so  there are cases in setups where your tv can send commands to your blu-ray player and vice versa. It could be a problem with your blu-ray player that it is sending for some odd reason a mute command to your tv. Or is processing a command that your TV interprets to be a mute command when playing blu-rays. Because if it was the TV itself chances are you'd see this when watching a normal DVD or on cable as well. Since you say you're not, it leads me to believe the issue lies with the blu-ray player itself. 

Posted on Feb 21, 2009

  • 5 Answers

SOURCE: I have a Samsung 46

This happens on our samsung too with some dvd's.
It is not the tv's fault (in my case) but have to turn the volume button on the dvd remote up full first then adjust from the tv remote as required.

Posted on Oct 19, 2009

dave1645
  • 834 Answers

SOURCE: I bought a blu ray player and hdmi cable. when i

you will need to change your mainboard the HDMI decoder has fail thia was a problem with this model of that year

Posted on Dec 07, 2009

  • 1 Answer

SOURCE: 19'' Dynex TV does not come up as a Computer Monitor.

Follow these steps on the remote :
Press Input,
scroll down and select VGA.

Posted on Jan 03, 2010

  • 1274 Answers

SOURCE: Hello, I have two issues I would like to discuss.

Hi rep,
Welcome to FixYa.
My name is John.
I will be assisting you with your issue.
FIBER OPTIC.

Posted on Jan 07, 2011

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