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46" Samsung smart TV series 5, purchased Nov 7 2014. When I watch Netflix or a YouTube video the TV is working just fine and I'd assume it works from an HDMI decide as well, but when I'm browsing around the smart hub and sometimes typing in Netflix or YouTube, the tv will freeze up on a very pixelated bright screen with the LED colors all showing. I then restart the TV and it usually goes back to normal, but this has happened at least 15 times in a day. Any suggestions or do I simply need maintenance?

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It sounds that the the problem is with its firmware. It will be best to consult the authorized service centre for Samsung, before doing any software update. A software update will be necessary. But, without knowing any details about the version of software loaded at present, it is difficult to advice you more about the software version, which has to be updated. A wrong software update might make the TV fully in-operative. If you wish to get some details; check the site linked here. Pull up older posts. Surf the site with patience. http://electronicshelponline.blogspot.com/

Posted on Nov 07, 2014

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Posted on Jan 02, 2017

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