Ricoh Aficio CL7200 Laser Printer Logo
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D Reis Posted on Oct 28, 2014
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Why am I getting a "Server Failed" notification when running the network diagnostics?

I have changed out the ethernet cable, connected to another port in my hub and also tried connecting directly to the computer, all to no avail. Please advise what this failure indicates. Other printers on my network are responding as expected. I am working on Mac OS 10.8.5 Thank you for some direction in resolving this challenge.

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Lawrence Oravetz

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  • Ricoh Master 10,558 Answers
  • Posted on Oct 30, 2014
Lawrence Oravetz
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The printer is not communicating with the computer. Recheck the IP address on the printer against which port on the computer is selected. If everything checks out ok then uninstall the printer driver and reinstall.

  • 4 more comments 
  • D Reis
    D Reis Dec 02, 2014

    Lawrence, I cannot find the IP address for the printer. How is that found? Also, where do the printer drivers reside and how do I uninstall? Thank you for your help!

  • D Reis
    D Reis Dec 02, 2014

    I have discovered the IP address by printing out a test page. Not sure what you mean to IP address on the printer against which port on the computer is selected. It is set up to communicate via ethernet. Because I have 2 printers, they are networked via a hub. The hub lights indicate the port is operational. I am attaching an error message that appeared when I ran Ricoh diagnostics. Please advise further as I have been sending out jobs to print. thank you.

  • Lawrence Oravetz Dec 02, 2014

    The printer driver resides on all the computers that have access to the printer. Try going to Ricoh's web site to download the latest driver for your OS. Install the driver using the instructions provided with the driver. make absolutely sure no other printer on your network is using the IP address you found by printing the test page.

  • D Reis
    D Reis Dec 07, 2014

    No joy. I d/l the drivers from the Ricoh site for OS 10.7. There was not an option for OS 8.x (PPD Installer, Ver.1.0.0 24/04/2008 193 KB). I opened the Print&Scan dialog and Reset Printers. I attempted to Add Printer, but the Ricoh did not appear in the list. I was able to successfully add my desk jet. I did confirm that each printer has a unique IP address. What is missing?

  • D Reis
    D Reis Dec 29, 2014

    I have resolved the challenge. The network addresses was one digit off for the Ricoh printer. The computer and the printer are now communicating but I have lost my functionality for specifying which paper tray to use, and which paper tray to deliver to. I have upgraded from a PPC based MiniMac to a MiniMac running Os10.8. any ideas how to get my functionality back?

  • Lawrence Oravetz Dec 30, 2014

    You may have to wait for an updated driver from Ricoh.

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