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I can't receive and send fax


I have a modem connected from a wall jack and the wireless router connected to my modem and my computer connected to the router using ethernet wire and my all in one printer that can fax is connected to my router using usb cable, some technician advised me to buy a splitter, is my set correct? please help me how i can receive and send fax.

Thank you in advance.

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The splitter the technician is referring to goes on the wall jack. One should have come with the "modem" installation package.
Take a regular telephone cord and plug one end into the splitter and the other into the line jack on the Fax/printer.
When your done you should have two phone cords connected to the splitter - one going to the "modem" and the other to the printer.

Posted on Nov 11, 2007


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Posted on Jan 02, 2017


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Trying to connect fax with my optimum (which is a triple play package) I also have wireless. The Wall jack cord is going directly into the modem. How do I connect the fax?

Your Optimum modem is acting the same as the phone company's input line to your home. The cord that goes from it to the wall jack is actually powering up all wall jacks it the home. You can:

  • Use any available wall jack in the home to cable up to the fax.
  • Split the output signal from the Optimum and connect to the splitter (may not work).
  • Run the Modem output to the LINE connection of the fax, and the EXT output of the fax to the wall jack (may not work)

Jun 28, 2015 | Office Equipment & Supplies

1 Answer

I have an HP 2510 printer. I cannot use it to fax because once I plug the phone jack into the printer I get a busy signal. If I plug the jack into a phone, it works fine. How do I get the printer to...

Hi irwinbadin,

HP fax products are designed so that other telephone equipment can be connected on the same line as the fax. The unit must be connected first using a two-conductor fax/phone cable like the one that shipped with the HP product. Using a four-conductor telephone cable may cause problems receiving faxes or calls.

There are two different types of phone cables. There are two-conductor phone cables like what originally shipped with the HP fax product and there are four-conductor cables. HP fax products are designed to work with a two-conductor phone cable. Look at the end of the cable and verify that it has only two copper leads or wires. Replace any four-conductor cables with a two-conductor cable. Only two-conductor phone cables should be used to connect the all-in-one to the phone line.

Figure 1: The difference between a two-conductor phone cable and a four-conductor phone cable

Step one: Connect the phone line to the fax
The fax will have two or three sockets (or jacks) for phone lines. Some of these may have a removable plastic plug in them. These sockets will be labeled with text, To Wall Jack , or with a graphic of the wall jack. See Figure 1 below.

Plug the two-conductor telephone cable that came with the HP product into the telephone wall jack. Then, plug it into this socket as shown below.


In areas with above ground telephone lines and electrical storms (lightning), it is a good idea to purchase a telephone line surge suppressor and connect it between the telephone wall jack and the fax. This will help prevent damage to the fax from a lightning-caused power surge on the phone line.

Step two: Add other phone-line devices
To connect other telephone devices, use the other socket (or sockets) on the fax. These are identified by text or with a graphic of a telephone and/or computer.

Connect a caller ID unit between the fax and the telephone.
Use the information below that matches the devices you need to connect.

Fax and telephone
Connect a single-line telephone to one of the added sockets on the fax. The telephone will share the same phone line as the fax. See the illustration below.


Fax, answering machine, and telephone
When a telephone answering machine and telephone are connected, connect the answering machine to the fax and then connect the telephone to the answering machine as shown below.


Fax and computer modem
To use a fax and a computer modem on the same phone line, connect the fax to the computer modem. The modem socket on the computer may be labeled Line or Wall jack .


Fax, computer modem, and telephone
To use a computer modem and a telephone with the fax, connect the computer modem to the fax. Then, connect the telephone into the second phone line connector on the computer modem or the third fax socket (if it is available). The image below shows how to connect a computer and a telephone to a fax with two sockets.


Fax, modem, answering machine, and telephone
The image below shows how to connect a computer modem, answering machine, and telephone to a fax. Connect the computer modem to the fax, then connect the answering machine to the computer, and finally, connect the telephone to the answering machine.
If the fax has three phone line sockets instead of two, some of the devices can be connected to the other phone socket on the fax.


Hope it helps.

Thank you for using FixYa.

Jun 27, 2011 | Office Equipment & Supplies

1 Answer

My d link router will not connect to the internet from my phone jack. I where I receive my phone and internet connections. What steps do I take to install to receive the highh speed connections?

The phone jack must be connected to a modem, which is then connected to the router via an ethernet cable. To connect:
1. Connect the phone cord from the jack in the wall to the jack in your modem of choice. Turn on the modem. 2. Connect a CAT-5 ethernet cable from the correct jack in the modem to the correct jack in the router. 3. If using a wired connection, connect an ethernet cable from the router to your computer. Otherwise, simply activate the wireless card of your computer and select from the available wireless networks.

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Please be sure that you have the fax line in the correct jack on the back. Some of the HP modems will actually send a fax if you plug the telephone cord from the wall into jack that is supposed to have a telephonep plugged into it. On the back of the 1522 there are two phone jacks, the upper one is where the cord from the wall plugs in. Also ensure that if you have DSL service that you have a filter in the line for the modem.

Mar 03, 2011 | HP LaserJet M1522nf Multifunction Printer...

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I have a Cannon MX 850 all in one. My Fax is not sending upon receiving the fax signal from a long distant account. The number rings through, the signal begins, it rings once then stops. The local fax's...

Here are the recommended steps to connect to a wireless base router 1. Check and remove power from both your router and the DSL ROUTER/CABLE ROUTER MODEM 2. Wait one complete minute until applying power to modem then wait one minute before applying power to wireless router. 3. Ensure you have green lights across both devices, specifically, the recieved and sent lights. These same lights will tend to blink rapidly when there is active data, at times this will still blink, and a DNS error will prevent you from connecting to the internet. If this is the case, call your ISP Internet service provider 4. Check your authentication Security key on your router first, then check all your wireless devices to ensure they are on the same network name, key, and channel with the same type of encryption as the router 5. Start one device at a time and check for connectivity, if your still experiencing a problem, check the settings on all your wireless adapters, device drivers, internet browser settings, firewalls and proceed. 6. still have problems, connect a rj45 cable from the router directly to your computer to at least see if your wireless settings are bad or if the router may be bad. 7. Contact your ISP to determine if your receiving singal 8. Avoid using a splitter or parital power backup for yours routers 9. Still having problems, change your wireless router only after your ISP changes their faulty modem 10.Attempt the same process when setting up your new wireless router and or modem

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3 Answers

I can't get my router to connect to the phone jack

Connect ethernet lan cable to computer and router end.
In router there is LAN port connect lan cable to that port and connect other end of that cable to your computer ethenet lan card.
Then connect phone line jack to router's ADSL Port.
Let me know if you need further assistance.
Thanks for using FixYa.

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I have a Arris Modem from time warner cable, no i

do you have dsl filter where the phone line comes out of the wall and goes into the Router.

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I am trying to use the fax facility on my isp is aol .Problem no dial tone. What connections are necessary............via printer,modem & computer ?

Typically, a fax machine is connected directly to a telephone wall jack with a known working connection. Try plugging the fax machine directly into a wall jack first and pick up the handset on the fax machine if it has one. You should get a dial tone. Then try to fax something to someone you know.

The machine can also usually be routed through the modem in a computer by connecting the "line" cord on the modem to the wall jack and plugging the fax machine into the the "phone" jack on the modem. You may need to install the software that came with the fax machine to get this to work.

If you have no dial tone, check the wall jack with a known to be working single line phone. If there is a dial tone, it's something to do with fax machine, the computer modem or the connections.

Some fax machines can take advantage of internet faxing through a cable modem or DSL connection. Check your manual for the options available.

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Not sure if i have the fax connected correctly in

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