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Press and hold the power key for 10 secs.. then plug the charger and leave it for at least 30 mins on charging, then try turning it on and see if works
Probably need an OS update or if the game has just been recently updated there could be a bug and you will have to wait until the next update to play it.
Sorry Jessica, You Will have to download the same apps again using the New Id. To Update The previously downloaded Apps You need the Same Old Id from which they were downloaded
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