Question about Jenn-Air JCD2389G Side by Side Refrigerator

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Jenn-Air JCD2389GES problems

I have had my refrigerator for about 6 years. Ever since I have had it the door edges have been very warm, bordering on hot to the touch. Last month the ice maker water line (clear plastic tubing running up the back of the frigde) broke. The tubing was brittle due to a heat zone at the bottom right corner as you look at the back of the fridge. I replace the tubing and the ice maker doesn't make ice any more and the coil in the ice bucket doesn't get cold, therefore the freezer and refrigerator doesn't get cold. I noticed that the compressor fan was not spinning. I moved the fan with my finger enough to get it past the breakout friction and then it would continue to operate. I thought this might be the problem, but it still didn't get cold. I am an engineer and am good with schematics, troubleshooting and fixing things and could use advise on what to check for. Could you help me?

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Re: Jenn-Air JCD2389GES problems

The condensor fan cools the condensor coils. If it is running this will cause a no cool situation. Also, if the condensor coils are plugged with dirt that insulates the coils and causes a no cool situation. These things will make it so the freezer isn't cold enough to freeze water so the icemaker will not produce ice. As far as the door edges getting hot. A condensor line runs thru the cabinet between the doors and this is called the mullion. If it is too hot this is a good indication of a bad condensor motor or dirty coils. Clean the coils and check the status of the fan motor and let me know what you find and we will see if we need to go further.

Posted on Nov 11, 2007

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Here is the site for the specs of that machine.
Jenn Air JCD2389GES

May 15, 2014 | Refrigerators

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The refrigerator and freezer are not cooling on my Jenn-Air JCD2389GES. I have checked the cooling coils and they are dry no frost. I cleaned out the coils in the back. The fan in the lower back runs fine...

Check compressor is running with exact current (Amps). Keep your hand on discharge line on condenser coil to feel warm. If no warm means no gas in the system. If warm and no whistling sound in freezer means system under chocked.
If no gas, find leak an arrest it. Vacuum and do gas charging. If chocked, release all gas, flush out the system, replace filter drier, vacuum and recharge gas. Helpful?

Jan 26, 2011 | Jenn-Air JCD2389G Side by Side...

1 Answer


Possible that the vent is getting blocked to prevent the cool air to be blown into the fridge section. So make sure that the auto defrost is working, if not check the auto defrost timer section, the fan, the heaters.
make sure that the thermostat is set to normal.
Finally shut off the fridge for 6-8 hours and see if the cooling resumes. If so the defrost section must be revisited

Oct 30, 2010 | Jenn-Air JCD2389G Side by Side...

1 Answer

I have a jenn-air jcd2389ges that is not getting runs and works but is not getting cold ..

If the freezer is staying cold it sounds like a defrost system problem. A bad timer, heater or thermostat can cause frost to build up on the coils and block air flow to the refrig side. Check out for troubleshooting the defroster problem.

May 20, 2010 | Jenn-Air JCD2389G Side by Side...

1 Answer

Jenn air jcd2389ges door not closing. My 5 year

it may be no hlp at all
but ive seen this a few times your problem sounds similar
check the soda milk door sometimes that gets jamed and will prevent the door from closing

Oct 08, 2009 | Jenn-Air JCD2389G Side by Side...

1 Answer

I have a Jenn-Air JCD2389GES The water pressure is very low from the door dispenser. I have tried replacing the filter but that doesn't work.

most likely the little 1/4 inch line that feeds your fridge is either partially blocked with deposits or partially crimped. pull out the fridge and look for a sharp bend in the feed line. if you don't see that, then think about replacing the feed line with a new one.

Apr 21, 2009 | Jenn-Air JCD2389G Side by Side...

1 Answer


hi thanks for the question the freezer is more than likely frosted up now with the door left open the drain hose from freezer is clogged shut down let thaw remove panel at the back of fridge allow 24 hrs to thaw clean out the drain tube re level the fridge so that if the door is left open the door will close by its self raise the front legs to achieve this thanks the appliance doc

Aug 12, 2008 | Jenn-Air JCD2389G Side by Side...

1 Answer



Towards the bottom of the freezer is the water diversion tray for when it defrosts. It is usually made of glass but may not be. Lift that up an see if it is blocked by frozen water ice blocking the cold air vent that recirculates and also feeds into your refrigerator.

If this doesn't help wait long enough and one of the other experts on the site will help you. If it does solve your problem I wouldn't be too surprised as I've seen this so many times.

Well, regards and good luck,

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The auto defrost timer was broken, so my refrigerator repairman replaced it. The part is about $60. The bigger expense was the labor getting to the timer, which is in the upper right hand corner of the refrigerator within the plastic casing that houses the temperature control levers. He then had to remove the panels of the freezer and defrost the coils with a blow heater. It took several hours.

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2 Answers

Jenn air jcd2389g side by side refrigerator water leak

sounds like a leak where your incoming water line hooks to the water valves might just need to tighten the coupling or a mouse has chewed through one or both of the lines access the lines on the back and watch while some one gets water out the door to locate the leak

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