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I guess that you have already made sure the battery is charged enough to power the Sat Nav.... In the back of the Tom Tom where the cradle attaches, there is a tiny hole at the top where you can insert a small object such as a sewing needle in order to press the reset button; However, you may find that like mine the hole doesn't line-up with the button and therefore you can't reset the unit unless you remove the casing. if this is the case it's best to search You Tube and watch the short video as to what exactly to do! (it's really not hard)
TomTom say that you will need to return the unit to them to unlock it, but there is an independant prog download available that costs £40. How good that is I don't know, so I suggest you mail TomTom Service dept to see what they say. I reckon it is the cheapest alternative.
You'll need the pointy end of a paperclip or a pin.
Turn your TomTom upside down and look at the underneath, with the screen facing away from you.
Starting at the back and moving towards the screen, you'll see a small traingular-shaped piece of rubber, then a plastic area with a small hole to the left, then the circuit board with all the little gold connectors.
It's that small hole that's the reset button, push your paper clip or pin in there. Your TomTom should reset straight away, but sometimes it takes a few tries for various lengths of time.