Question about Philips GoGear HDD6330 MP3 Player

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Software incompatability Hi I've got a new PC with windows vista and vista is incompatable with the software for my phillips gogear. help

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Re: software incompatability

I have a go gear and before i had windows xp but now my new computer is windows xp and i try to install the cd and it says only for windows xp i need some help

Posted on Sep 19, 2008

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Re: software incompatability

Some one else had this problem and i explained i couldn't find any software for that mp3 player that was compatible for Windows Vista so i told him to try and use Windows Media Player 10 or 11 to put songs on and he said it worked.

To use Windows Media Player 10 or 11, connect your iPod then go to Windows Media Player at the top click on the link called "Sync" now your on that on the right is a pane drag and drop your music there then click "Start Sync" once sink is complete disconnect and see if that works.

If you do not have a latest version (you should have because your running Windows Vista.) if not for some unknown reason here is the latest Windows Media Player -

Good luck. Hope my solution was helpful in some way. Further problems just leave a message on this page and i will get back to a.s.a.p.

Posted on Nov 14, 2007

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If your GoGear is an HDD model, then it is incompatible with both Vista and Windows Media Player 11. If you have Vista, forget about this player. If you have XP, roll back your Windows Media Player to version 10 and try running a Repair in Philips Device Manager - the damage might already be done, but it is worth a shot.

If you have an SA model GoGear, get the latest Philips Device Manager from Make sure you enter your correct model # in the website, or you will damage your player. Run an Update in the updated Philips Device Manager to upgrade the firmware to fix the freezing issue. Philips has a weird quirk that if you want to really upgrade the firmware, you have to also update the Philips Device Manager first or the Device Manager from the CD will give you a false positive: "Your device is already up to date."

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Some older Philips models are not compatible with Windows Vista.

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The Phillips Go Gear is not compatible to Windows Vista, and there is nothing one can download to make it compatible. I contacted Phillips, and they said that there are no plans to update the software so that it works on Vista. Pass this to everyone that is having a similar problem. Contact Phillips on their website, and request that the Phillips Go Gear software be updated to include Windows Vista. If more people raise a stink (especially threatening never to buy Phillips products), maybe something will be done.

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