Question about Philips HTS3500S System

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Can not play dvds

We can not play dvds as it is constanly saying no disc

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  • kasatka Nov 11, 2007

    we can not play dvds as it is constanly saying no disc.

    please we need you help

  • cterry1960 Nov 18, 2007

    It was working fine on the Thursday but when we went to watch a film on the Saturday it kept saying no disc. Even with the cleaner disc it still wouldnt read.

  • Anonymous Jan 30, 2008




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There are several causes for this problem.

1) Faulty DVD drive. Most drives have a dual laser, one for CD, and one for DVD. Check the player with both CD, and DVD. If it reads one and not the other, then it is most certainly a faulty laser. The laser assembly or whole mechanism will need changing.

2) Dirty or dusty lens. If the unit is kept in a dust environment, dust and dirt can be drawn into the machine by the fan. Try using a DVD lens cleaner. If this doesn't work try a CD lens cleaner. (Dual laser - see 1))

3) Condensation. Condensation can build up on the laser lens if the unit is kept in a humid environment. Also, this can be caused by a cold environment. In this case, condensation forms as the unit warms up. In either case, leave the unit in a warm dry environment for an hour.

Posted on Feb 13, 2008


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