Question about Arris SURFboard SB5120 Modem
For some reason when the modem was installed the guy connected it to the CPU with a USB cord. Now we are trying to set up a wireless router so we need to use the ethernet cable.
There is internet connection for a few minutes with the ethernet cable, but then it is lost completely. We can't get a connection to hold with the ethernet cable even though the network card and all other hardware is working fine. This keeps happening after several re-boots and resets of the modem. What is going on!
I would download the USER GUIDE and follow the installation step by step.
Posted on Nov 11, 2007
My PC is connected to my modem with my USB. Because I had to setup up my router, I needed to go through my Ethernet port. What I discovered was that the port on the modem was damaged - pins were misaligned an ethernet cable was yanked out of the socket. I realigned the pins with a screwdriver and that worked, but it's not an ideal solution.
Posted on Jul 14, 2008
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