I have a Bose Lifestyle 38 Home Theater system. I have always kept the system updated using the discs Bose sends out. I am frustrated with the system because when I try to play a DVD I keep getting a message that says "Unsupported Format". I clean the disc as Bose recommends, I have also disconnected the power as they suggest, but I still can't get the disc to play. I have had instances where a disc will play just fine and the next time I try to play it (could be the very next day), I'll get the message. The problem is so bad that I now have a second DVD player hooked up just so I can watch DVD's. The system is less than two years old and I've had this problem at least for the last 16 months
All you have to do is carefully take the top off and clean the "Iris" which is the reader with a little alcohol and cotton swab. Bose will charge $165 plus shipping to do this. Go to website metacafe.com and search how to clean DVD players and it will show a video, easy to understand.
Just got off the phone with Tech Support at Bose. I have a lifestyle 28 III and they had me do a flash reset. The disks that I was not able to view are now working. They also had me check the bios version and are sending me a DVD to update me to the latest and greatest version for free.
How do you do a flash reset? Turn the sytem off:
Press and hold the Enter key, then press store and keep cycyling through until you see flash reset. Once you see that release all buttons then push the Volume UP. The system will display BOSE LIFESTYLE then power off. Try your CD or DVD again to see if it plays. Hope this helps!
I have called Bose in Australia for a Lifestyle 38 system with format unsupported problems. They suggested a system reset, which seems (so far) to have worked. It is more than just unplugging it.
1) Turn around the lifestlye system so you can see all the cables. First unplug the cable which connects the lifestyle system to the huge acoustimass module (bass speaker). It is a roundish 8 pin cable - on mine it was in the second column of slots from the left. Labelled main. under the power input plug and above a slot labelled Boselink. If you have one in the Boselink instead, unplug that as that is what he was originally trying to get me to unplug but I didn't have anything there.
2) Second, unplug the DC power cord just above it
3) wait at least a minute
4) plug the power back in
5) plug back in the first cable to the acoustimass
The order you do this is apparently important.
Good luck
First of all, the discs BOSE send out are NOT software updates,,,,they are updates to the music database so when/if you upload your CD colletction into the bose hard disk, the name of the album etc is correct...of course if you have changed and updated all your info in your MP3s in iTunes, this will CHANGE THEM BACK....these CD's are NOT software or BIOS-like updates to enhance the performnce or operation of the unit itself.......and yes, I have had my DVD replaced twice,,,it starts with "Format Unsupported" then gets steadily worse,,,the only fix I have found is to uncable the entire system, and send it into BOSE for a DVD replacement...these $3000 systems us a $19 SONY DVD player that I would not put into a cheap office-only PC....I am totally fed up....BTW, BOSE ha snicked me $300 each time the DVD has been replaced, so I now have a $3600 paperweight....
If you guys are having this same problem with your Bose Lifestyle Home Entertainment System (I have the 28 series), it seems we're not alone. My unit is also under 2 years old and I finally got fed up after unplugging the unit like the manual suggested and called Bose support. I am now to the point where I can only listen to music CDs, every DVD says "unsupported format".
The guy I talked to said that my DVD drive is bad and that they had a batch go out with bum drives and mine was one of them. He said this one was on them and even is sending the box for me to ship it to the South Carolina repair facility. So, if you're having this problem, definitely call the support center because it sounds like there's not anything you can do about it without their help.
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R. Insignares
I have a 38 Bose Lifestyle model. After three years of using it without any kiind of problem the DVD unit issued problems .The picture get frozen and "format unsupported " message appeared in the bosse console .To resolve the problemI had to reset the equipment according Bose recomendations and procedures but results were negatives. In order to found the causes of the problem I get to my mind what has changed in installation and operations matter. After doing many checks and test runs I took into account that problems were conicidents with a movement to a new place of living. Therefore I decided to check the power supply point and found the energy supply wire diameter was lower than standard .
After change the wire diameter the problem was solved and the equipment runs in a excellent way.
R. Insignares
I have a 38 Bose Lifestyle model. After three years of using it without any kiind of problem the DVD unit issued problems .The picture get frozen and "format unsupported " message appeared in the bosse console .To resolve the problemI had to reset the equipment according Bose recomendations and procedures but results were negatives. In order to found the causes of the problem I get to my mind what has changed in installation and operations matter. After doing many checks and test runs I took into account that problems were conicidents with a movement to a new place of living. Therefore I decided to check the power supply point and found the energy supply wire diameter was lower than standard .
After change the wire diameter the problem was solved and the equipment runs in a excellent way.
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Call tech support to oder an update disk
I just called Bose and they say they will fix it for free.
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Thanks. I have had the latest update discs sent to me. I know a rep for Bose and he had them send me a disc about a month ago. They seem to help initially, but then the problem comes back. Bose tech support still says to unplug the system so it resets itself. This works sometimes, but it's ridiculous to have to perform this task on what's marketed as a state-of-the-art system.
Same issue for me... I out in some DVDs and they play without an issue. Other DVDs will play only after inserting in ejecting the DVD 20-30 times. Others will not play at all.... Very frustrating...
-Sean
I have exactlly the same problem and have now changed the VS2 unit thinking that it was a fault with this, however the problem persists. I've tried reinstalling the software to no avail. This is so annoying !! If anyone has found a fix I would be grateful!!
i to ,have a unsupported format, can't play dvd or cds please help
I also have the unsupported format error and can play almost no movies anymore the unit is less than 2 years old. is this possibly a bad drive?
and can I get one generically?
or is there another option?
I get the "Unsupported format!" message on my Lifestyle 38 too. It's very unreliable, and annoying. I have the system attached to a power bar which I shut off every time I'm done using the system. I paid so much money so I can have a relaxing experience with this "State-of-the-art" system, and yet my 10 year old DVD player which is worth $10 now plays everything perfectly the first time. I purchased my system in Feb 2006. This issue started happening about a year after purchase, but was very rare, but now is more than 50% of the time I try a new DVD or even a music CD.
Yes, I have the same problem. Â My system is just under 2 years old and I am getting the "format unsupported" message more and more. Â Resetting does not work. Â Disc's are clean and even brand new. Â Please let me know if anyone has a solution! Â Thanks
I also have the same problem. Unsupported error. I've kept up with the bose updates as well. Sometime I have to unplug it 2 or 3 times, then finally it will work! Very annoying and frustrating.
same problem, what is the answer?
utter shite equipment - the last time I buy bose - harmon kardon or Bang and Olufsen here I come. It should not be this hard........
dvd work fine on day and the next day posts unsupported format
Any DVD's that I put into the system do not play. The Bose system starts reading.....reading....reading...then pops up the msg unsupported format. This is unacceptable...I'm thinking of going to Source city to get a new system....what can I do.
Guys I am with all of you. It is happening to my system too and for me it is even more embarrassing when you are watching a brand new movie with your friends and the "state of the art" system stops and won't play the DVD again. Tried everything you guys are saying but seriously to have to upgrade software so many times and reset the unit and clean discs like this, it is utterly shameful for a $3000 system.
I am so frustrated with it I really don't know what to do. I feel like selling it right away and getting another cheaper system.
My system is the Lifestyle 18 II and it is under 3 years old. Also had to buy a much cheaper DVD player to play DVDs when my state of the art system fails.
Our friends just laugh at us and that is the most embarrassing part.
Ditto here on my Bose 5-1 system........we pay so darn much for the bose name and then the thing wont work, mine has been doing since it was new 3 yrs ago, sent back twice....I gave up
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