Office Depot Ativa  DQ60M Shredder Logo
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bob clark Posted on Oct 02, 2014
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Hw do I free blades that are very tightly packed with paper?

Unit will not function in forward position but will in the reverse

1 Answer

Todd Arndt

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  • Master 2,044 Answers
  • Posted on Oct 02, 2014
Todd Arndt
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Unplug the Machine, rotate them in reverse or you can pick the paper out by hand. UNPLUG the machine.

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Is there a solution for forward and reverse selector not functioning?

Make sure the trans axle free wheel lever is in the drive position
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Only works in reverse. how can i fix this problem?

It could be that the cutting edges are jammed with paper. Does the shredder just "hum" or strain when you put it in "forward?" If it does, then a jam is your problem. Unplug the unit from the wall and remove it from the basket/bin. Turn it over and see if it is jammed; you might need to move a flap out of the way in order to see the cutter blades. If it does have lots of paper caught, you can use a pair of needle nose pliers or a regular set of pliers or even a hemostat that you might have laying around. Remove as much paper as possible, plug the unit back in. KEEP YOUR HANDS AND ANY TOOLS AWAY FROM THE CUTTER/SHREDDER BLADES. FAILURE TO DO SO COULD CAUSE INJURY TO YOU OR RUIN THE BLADES. If you are still with me at this point, look for a slot around the blades on the body of the shredder. Using anything you can (even a toothpick should suffice) press down on the little metal piece and turn the shredder on. Using the On/Off switch on top of the unit, try the Forward function. If it still doesn't work you may not have gotten rid of enough paper. There is always the possibility that you can take the easy way out and purchase a new one.
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Paper has wrapped around the cutting blades and is packed in tight. How do I clean this?

    • 1 Unplug the paper shredder. Empty the shreds from the collection bin. Pull as much stuck material as possible from the top and bottom of the shredder blades with pliers.
    • 2 Place the paper shredder back on the collection bin base and plug the shredder back in. Rock the shredding direction back and forth between forward and reverse. Pull on the jammed pieces as the shredder shifts between directions.
    • 3 Run the shredder in reverse continuously once the paper jam is cleared. Make two passes across the cutting blades while drizzling synthetic shredder oil. Switch the direction to forward to run continuously for one minute.
    • 4 Lower two sheets of clean paper into the shredder. The paper removes excess oil, metal fragments and debris from the cutting blades. Blast the blades with compressed air when you notice a build-up of small paper scraps that may cause a jam.
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The shredder was paper jammed

Hi,

Ensure the wastebasket is empty then move power switch to the REVERSE position. This will reverse the jammed paper out of the shredder. If shredder jams again, alternate control switch slowly between REVERSE and AUTO (l) positions to attempt to move jammed paper completely through the shredder. If the shredder jams in reverse mode, move the switch to AUTO (l), depress the manual forward button located on the center of the shredder head and allow to run for five seconds. If jam does not clear, move switch to REVERSE again and allow to run for five seconds.

Repeat this process until jam is cleared. If necessary, turn off shredder and use care to grasp the paper and carefully pull out to clear jam. Once cleared, move switch to AUTO (l) to continue shredding. The jamming may be happening because the cutting cylinder needs to be oiled.

Follow instructions to oil your shredder;

To keep your shredder in top condition, the cutting blades need to be oiled every so often (for frequency, please refer to your owner's manual). We recommend using Powershred® Lubricant or a vegetable-based oil (such as corn or canola) in a non-aerosol container with an extension nozzle.

Caution: Never use flammable synthetic oil, petroleum-based, or aerosol lubricants to oil the cutting blades. Some agents may combust, causing serious injury. NEVER USE WD40.

1. Depress and hold the reverse button down.
2. Put the tip of the oil bottle in the paper entry and make one or two sweeps the length of the entry while squeezing the oil bottle.
3. Move the power switch to Auto (I) position, or depress the manual forward button (depending on model of shredder) and allow the blades to run at least three seconds.
4. Move the power switch to Reverse (R) position and allow it to run for at least three seconds.
5. Repeat steps three and four above at least three time.

Regards.
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The shredder motor will run in reverse only. When the function switch is placed in the forward postition, a red lamp illuminates indicating a motor problem

Welcome to fixya
I have a solution for this, Please follow up with me if you need more information. Content
There is paper stuck inside the shred blades, unplug your unit and remove the paper. You will find that your shredder works in normal direction again. IE SHREDDER EXPERT
More information is available in the comments
My name is Bruce
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Royal 85x crosscut shredder stopped working

Some shredders aren't designed to shred anything more than paper. Credit cards, staples, paper clips and the like could have jammed it up. Try running the shredder in reverse and oiling the blades. More help with paper shredder oil here: http://hubpages.com/hub/Paper-Shredder-Oil

If you can't get the paper shredder up and running, it looks like you might have to pick up a new paper shredder. Paper shredders can be pretty cheap though, great guide to cheap paper shredders here: http://hubpages.com/hub/Best-Paper-Shredders
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Very loud buzzing noise when unit is running

Check the contacts of your contactor for signs of overheating. Replace as necessary.
Check the tightness of the reversing valve solenoid coil if you have a reversing valve and tighten as necessary.
Check for the casing vibrating and adjust/tighten as necessary.
Check for any components including refrigerant lines rubbing along casing or bottom of unit.
Check fan blade hub and ensure blade is tight on hub.
You can disconnect the fan motor wires (tape off the leads to prevent short) and run the unit for a minute to see if the vibration exists without the fan motor running.

I hope you find these suggestions to be very helpful moving forward.
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Shredder runs in reverse only can u help?

make sure your paper sensor detector is clean....If so, you probably have a bade sensor...
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Only runs in reverse

This is an issue with the paper feed sensor usually located in the center of the paper feed slot. If it is mechanical you need to jiggle switch in and out to free possible interference behind switch (piece of paper or debris) if it is an electronic sensor you more than likely have a bad sensor or pc board. You will need to contact manufacturer for any further assistance.
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