Question about Saeco Incanto Classic Espresso Machine

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Water leak After running the decalc programme the machine (incanto digital type SUP 021 YDR) started to leak a lot of water from the bottom. I guess that a pipe had cracked or has gotten loose. I want to openb the unit to see whether I can fix it and am looking for a technical instruction manual that shows how to do it, i.e. which screws need to be removed. Do you know where I could find such a manual ? Tnx, Alberto

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Re: Water leak

The majority of leaks in the Incanto are caused by the steam / tap body installation. If you open the machine, you will find the tap body is made of toughened plastic. This is inferior, and should be replaced with a brass tap body which can be purchased directly from Saeco. Also, the piston sometimes sticks and creates a blockage. You will also notice the steam outlet is only cm's from the micro processor on the power board. Any leaks from the steam tap body almost invariably wreac havoc on the power board. Overall, the Incanto is a poorly designed machine that I would not recommend.

Posted on Dec 14, 2007

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How it works decalcing, saeco incanto de lux

from the menu select descaling and open the steam knob. The machine is doing descaling.When descaling proces finish fill the water tank with frsh water and rinse from the hot water .When water finish you are ready to drink coffee.

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English manual for a saeco sup 021 - decalcifying

You can download it from this link:[1].pdf

Nov 14, 2009 | Saeco Incanto Classic Espresso Machine

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Saeco SUP 021 (Y)


is it the far right lamp that blinking? Then you have to descale your machine.

Is it the lamp in the middle in the bottom row, then you have to open the door and take out the driptray and dregsbox for 5 to 10 sec.

if the water drop flashing then you have to open the steam knob and make a cup of water(tea).

Hope this will help you.

Aug 23, 2008 | Saeco Incanto Classic Espresso Machine

1 Answer

Rinse cycle won't stop


Start rinsing again, when the water comes out, take off the water tank and let the machine go to it stop.


Aug 21, 2008 | Saeco Incanto Classic Espresso Machine

1 Answer

Saeco coffee espresso machine Type SUP 018M At the beginning, the amount of water, was lower than what it should be. I had to set the machine on the large cup side, to get the amount of water for an...


Make sure you not get any water in the grinder. If you not get any water in the grinder then it can be the micro switch that has to be replaced.

You can program the button for how much coffee you will have, press and hold the button, when you reach the level you want then release the button.

let me know if you get your machine to work.
Have a nice day

Aug 13, 2008 | Saeco Incanto Classic Espresso Machine

1 Answer

Saeco Incanto not grinding

Hi Chris,

The leaking is your steam valve that has to be replaced, you can see this if you open the door and look up in the right corner there you will see water drip.

If not then you have a pipe or boiler leak.

How old is your machine?
How often do you descale the machine?

When you try to make a cup of coffee, starts the grinder for two seconds or is it dead?

Hope this will help you.

Jul 19, 2008 | Coffee Makers & Espresso Machines

1 Answer

Saeco Incanto Classic Espresso Machine Saeco Coffee Machine Type SUP 021YDR Display shows Ventilate when I follow instructions and turn the Hot Water and the water knob the water is not coming through....

Do you get coffee? If it is just no water/steam, could be a blockge in the steam wand, or blockage in water lines. First test easy one - the steam wand. If the steam wand is o.k- then check for blockages in water lines/components ( pump, boiler, steam boiler). If you do not feel confortable with testing all the untis where water flows, contact Saeco USA Inc. to locate a Service Center near you at 800-933-7876 (toll-free), ask for customer support, or contact SAECO via e-mail at :

Apr 12, 2008 | Saeco Incanto Classic Espresso Machine

1 Answer

Saeco incanto sup 021yr

did you ever descaled the machine not with vinegar but with real descaler normally that does the trick 1 part water 1 part descaler not vinegar put it in water cointainer start machine open side valve for a few second close it leave it in there for 15 minute repeat untill empty rinse very good with clean water that stuff is very corrosif cheers

Jan 23, 2008 | Saeco Incanto Classic Espresso Machine

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