Question about HP Officejet 5610 All-In-One InkJet Printer

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Scanning I keep getting a communications error when I try to use the scanner. The scanner is not being recognized at all

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Lexmark 2500

Are you able to make copies? What error message are you getting when you try to scan?

A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer. Reboot your pc. Unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer. Then try to print again once the computer fully recognizes the USB connection.

Dec 24, 2011 | Lexmark Printers & Copiers

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My scanner doesn't communicate with my computer but my printer does

Hi, there are many possibilities why your scanner is undetected by your computer. It can be its logical connection, scanner driver or the scanner itself.

If you have Windows operating system, please check Device Manager. In the Device Manager please check for the following:
1. Any yellow or red X's, question marks or exclamation marks related to the scanner.
2. Under the Category of Imaging Devices - Check for Epson Product name.

If IMAGING DEVICES is listed, test the scanner from PAINT as follows.
If IMAGING DEVICES is not listed then the scanner is not being recognized. Try another USB port or cable until the scanner shows up in the Device Manager. (The scanner must be on and connected in order for the computer to recognize it)
If you see an Imaging Device that points to your Epson Scanner or Unknown Device that has a yellow question mark or exclamation point, you need to update the driver.

Try to scan in Paint to isolate the issue between your computer and scanner.
To scan in Paint, do the following:

2. Click on FILE then select FROM SCANNER OR CAMERA.
4. Scan.

If it does not work, it is possible your Windows Image Acquisition (WIA) service is not started.

To restart this process please follow the steps listed bellow.

1. Click on Start > Control Panel > Administrative tools
2. Double-click on Services to access the list of available services.
3. In the Services window scroll down to the bottom and double-click on the Windows Image Acquisition (WIA) Service.
4. Select the STOP option.
5. Click the START option to restore the service.
6. Try scanning again into Paint.

If it scans fine, try scanning from the application that you normally use. If you are still unable to scan or receive any error messages, try reinstalling the scanner driver or software.

If you have Macintosh operating system, please check Apple System Profiler if your scanner is properly detected. The reinstall the scanner driver.

If your scanner is still undetected, please contact your scanner manufacturer for any possible driver updates.

Nov 11, 2011 | Epson WorkForce Printers & Copiers

1 Answer

I just bought A Kodak esp 3250 series AIO printer. I can print from computer, copy and all that but whenever I try to scan to computer or even preview scan I get a error saying :An error occurred while...

Try a new USB cable. Scanners require bidirectional communication with the computer and thus can fail when printer itself works. (If you use a print server or USB hub, try a direct connection.) Also try changing USB ports.

Another thing to try is to remove the TWAIN driver and reinstall it. This requires the original software CD from Kodak.
1. From your computer desktop, click Start > Run. (In Windows 7, type run in the search box then click on Run.)
2. Type %windir%, then click OK.
3. Double-click twain_32.
4. Right-click Kodak, then select Delete.
5. Insert the KODAK All-in-One Printer Software CD into the appropriate drive, then go to D: > printer > scanner.
NOTE: The CD is indicated by D: above. The CD drive may be a different letter on your computer.
6. Double-click aioscannr.msi, then follow the instructions to remove it.
7. Go to D: > printer > scanner, then double-click aioscannr.msi, and follow the instructions to install the file.
8. Open Home Center Software:
a. Select Scan Documents and Pictures.
b. Scan a document.

Unfortunately, if the error persists, the scanner may need service. Contact Kodak: .

I hope this helps.

Cindy Wells

Jan 06, 2011 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

HP Officejet J5780 scanner communication error

I had this problem too, and after a while just gave up on the uesless HP interface, and went to the simple but efficient Windows Fax and Scan program on the Start>Programs menu.

Jul 09, 2009 | HP Officejet J5780 All-In-One InkJet...

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Scanner suddenly stopped working. I have tried the solutions center but keep getting error listed.

For vista, clciik here.
For xp, click here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

May 20, 2009 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

Won't scan nor fax

HP multi units are notorious for scanner failures. It is just a weak component in their machines. I have seen this time and time again. The only solution is to change the scanner out or purchase a different machine. Just keep in mind the notoriety HP has which failed scanners. If you want to venture into the replacement of the scanner the following website might have the product you are looking for. Otherwise, search around the net for a scanner assembly unit for the OJ7310. But, be prepared scanner units are not cheap.
Check here

Nov 13, 2008 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Connection issue between XP Pro and HP C6180 all-in-one

Hi Lynn,

Unfortunately, doesn't have a very satisfying online solution to your problem. Still, there are a few things you can try.

The first is a general diagnostic check of your scanner. HP provides a doc that takes you through some steps, many of which you probably already tried, to see if it's a simple fix:

An error occurred while communicating with scanning device

The next document is a set of diagnostic steps to address errors trying to scan to a PDF:

An error occurred while trying to scan to a PDF

I don't know if the current situation was created by a fault in the device or some recent change in your configuration settings. I do know you can use the HP Director software installed on your computer to set the scan destination settings:

Settting "Scan To" Destination using HP Director

Those were the most relevant solutions I could find for you. I hope some of this information is helpful. Good luck.


Oct 07, 2008 | HP Photosmart C6180 All-In-One InkJet...

2 Answers

Scanner not recognizing software

I also have the same error and same 2015 printer in addition to my 7210.

Anyone figure this out? HP tech level 2 support cant figure it out.

May 23, 2008 | Printers & Copiers

2 Answers

Scanner not recognizing software

try opening the scanner from the START-ALL PROGRAMS-HP-ALL IN ONE

Jan 11, 2008 | HP OfficeJet 7410 All-In-One InkJet...

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