Download a software program called Magic Keyfinder. You can Google it. Install it and run it. It will find all the key numbers on your computer. If you have the disk only point the key finder to your CD and run it. It has worked everytime I needed to use it.
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When I open a word or excel file over network from another computer, word starts and then waits 1-2...
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When I open a word or excel file over network from another computer, word starts and then waits 1-2 min and then it opens file (even the smallest ones). If I copy the same file over network and then open it it's instant.