How do I access my btinternet email account

If you normally use an email program like Outlook or Mac Mail, try logging in to your webmail. If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up.
http://bt.custhelp.com/app/answers/detail/a_id/49512/c/7339/session/L2F2LzEvdGltZS8xNDc4MjExMzgzL3NpZC96SVllVUwybg%3D%3D
may need to reset password if you can't get into web mail
if you can check the authenication method you selected in the email program

from

http://bt.custhelp.com/app/answers/detail/a_id/9962/c/7339

IMAP incoming server option

Incoming Mail Server: mail.btinternet.com
Port: 993 (this should be automatically populated if you tick the SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
Root folder/path:

POP3 incoming server option

Server: mail.btinternet.com
Port: 995 (this should be automatically populated when you tick SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
POP from folder: By default, POP will pull emails from your Inbox

SMTP outgoing server

Outgoing Mail Server: mail.btinternet.com
Port: 465 (this may not be automatically populated on selection of SSL, so you'll need to check this)
SSL Encryption: Enabled (but not STARTTLS)
Authentication: PLAIN
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password

This indicates either an incorrect password or server settings. Make sure your account is setup as follows:

IMAP
Incoming Mail Server: mail.btinternet.com
Port: 993 (this should be automatically populated if you tick the SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
Root folder/path:
Folder separator: . (full stop)
Please do NOT enable "secure password authentication" (SPA). It's not needed when you use SSL encryption and won't work.
If your IMAP client supports it, we recommend you also set up the following folders:
Trash
Sent Items
Drafts
POP3
Server: mail.btinternet.com
Port: 995 (this should be automatically populated if you tick SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
POP from folder: By default, POP will pull emails from your Inbox
SMTP
Outgoing Mail Server: mail.btinternet.com
Port: 465 (this may not be automatically populated on selection of SSL, so you'll need to check this)
SSL Encryption: Enabled (but not STARTTLS)
Authentication: PLAIN
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
Online Virus Removal 39 99 Online Virus Removal and Online PC Help

To safeguard user privacy, the Facebook login process requires the input of an email address, username or mobile number as well as a password.
While you may opt for the "Remember Me" and "Remember My Password" features on your personal device, there may be times when you need to manually log in to your account.
If you're not able to locate your account from the login page, there are several steps you can take to recover it.Invalid or Expired Email Address
1. If you no longer have access to the email address that is linked to your Facebook account because it is invalid or expired, locate your account by logging in with an alternative.
If you registered a username, enter it in the "Email" field on the login page.
Enter your password and select the "Login" button. If unsuccessful, type your mobile phone number in the "Email" field on the login page.
Enter your password and select the "Login" button.
This will work if you've registered for Facebook texts.
If unsuccessful, type an alternate email address in the "Email" field on the login page.
Enter your password and select the "Login" button.
If you are still unable to identify your account, complete and submit the "I Cannot Identify My Account" report, which you'll find at facebook.com/help.
Click "Browse Help Center Topics" in the left column. Click the "Login & Password" option under "Managing Your Account."
Click on "I Can't Remember Which Email Address I Use To Log In To Facebook" and click the link in option 5.
Click the "I Can't Identify My Account" link in the lower-left corner of the resulting page to access the report.
2 . After you've logged in, click the "Account Settings" option that appears in the "Account" drop-down menu in the upper-right corner of any page.
3. Click the "Change" link next to the "Email" option of the "Settings" tab.
View your current email settings and edit as desired to manage email addresses that can be used for login.
Invalid Password
4. Visit facebook.com/recover.php in your browser.
5. Enter your email address or mobile phone number in the "Email or Phone" field that appears at the top of the page or enter your Facebook username in the space provided.
If you don't know the email address, mobile phone number or username that is associated with your account, type your name and the name of a friend in the spaces provided at the bottom of the page and click "Search."
6. Type the words that appear in the resulting security box to authenticate your request and click "Submit."
7. If the information that appears on the resulting page matches your account, click the "Reset Password" option to access your account.

To safeguard user privacy, the Facebook login process requires the input of an email address, username or mobile number as well as a password.
While you may opt for the "Remember Me" and "Remember My Password" features on your personal device, there may be times when you need to manually log in to your account.
If you're not able to locate your account from the login page, there are several steps you can take to recover it.Invalid or Expired Email Address
1. If you no longer have access to the email address that is linked to your Facebook account because it is invalid or expired, locate your account by logging in with an alternative.
If you registered a username, enter it in the "Email" field on the login page.
Enter your password and select the "Login" button. If unsuccessful, type your mobile phone number in the "Email" field on the login page.
Enter your password and select the "Login" button.
This will work if you've registered for Facebook texts.
If unsuccessful, type an alternate email address in the "Email" field on the login page.
Enter your password and select the "Login" button.
If you are still unable to identify your account, complete and submit the "I Cannot Identify My Account" report, which you'll find at facebook.com/help.
Click "Browse Help Center Topics" in the left column. Click the "Login & Password" option under "Managing Your Account."
Click on "I Can't Remember Which Email Address I Use To Log In To Facebook" and click the link in option 5.
Click the "I Can't Identify My Account" link in the lower-left corner of the resulting page to access the report.
2 . After you've logged in, click the "Account Settings" option that appears in the "Account" drop-down menu in the upper-right corner of any page.
3. Click the "Change" link next to the "Email" option of the "Settings" tab.
View your current email settings and edit as desired to manage email addresses that can be used for login.
Invalid Password
4. Visit facebook.com/recover.php in your browser.
5. Enter your email address or mobile phone number in the "Email or Phone" field that appears at the top of the page or enter your Facebook username in the space provided.
If you don't know the email address, mobile phone number or username that is associated with your account, type your name and the name of a friend in the spaces provided at the bottom of the page and click "Search."
6. Type the words that appear in the resulting security box to authenticate your request and click "Submit."
7. If the information that appears on the resulting page matches your account, click the "Reset Password" option to access your account.
https://www.facebook.com/recover.php
Identify your Account
http://www.facebook.com/help/?faq=18012
How can I make sure I don't lose access to my account

To safeguard user privacy, the Facebook login process requires the input of an email address, username or mobile number as well as a password.
While you may opt for the "Remember Me" and "Remember My Password" features on your personal device, there may be times when you need to manually log in to your account.
If you're not able to locate your account from the login page, there are several steps you can take to recover it.Invalid or Expired Email Address
1. If you no longer have access to the email address that is linked to your Facebook account because it is invalid or expired, locate your account by logging in with an alternative.
If you registered a username, enter it in the "Email" field on the login page.
Enter your password and select the "Login" button. If unsuccessful, type your mobile phone number in the "Email" field on the login page.
Enter your password and select the "Login" button.
This will work if you've registered for Facebook texts.
If unsuccessful, type an alternate email address in the "Email" field on the login page.
Enter your password and select the "Login" button.
If you are still unable to identify your account, complete and submit the "I Cannot Identify My Account" report, which you'll find at facebook.com/help.
Click "Browse Help Center Topics" in the left column. Click the "Login & Password" option under "Managing Your Account."
Click on "I Can't Remember Which Email Address I Use To Log In To Facebook" and click the link in option 5.
Click the "I Can't Identify My Account" link in the lower-left corner of the resulting page to access the report.
2 . After you've logged in, click the "Account Settings" option that appears in the "Account" drop-down menu in the upper-right corner of any page.
3. Click the "Change" link next to the "Email" option of the "Settings" tab.
View your current email settings and edit as desired to manage email addresses that can be used for login.
Invalid Password
4. Visit facebook.com/recover.php in your browser.
5. Enter your email address or mobile phone number in the "Email or Phone" field that appears at the top of the page or enter your Facebook username in the space provided.
If you don't know the email address, mobile phone number or username that is associated with your account, type your name and the name of a friend in the spaces provided at the bottom of the page and click "Search."
6. Type the words that appear in the resulting security box to authenticate your request and click "Submit."
7. If the information that appears on the resulting page matches your account, click the "Reset Password" option to access your account.

To safeguard user privacy, the Facebook login process requires the input of an email address, username or mobile number as well as a password.
While you may opt for the "Remember Me" and "Remember My Password" features on your personal device, there may be times when you need to manually log in to your account.
If you're not able to locate your account from the login page, there are several steps you can take to recover it.Invalid or Expired Email Address
1. If you no longer have access to the email address that is linked to your Facebook account because it is invalid or expired, locate your account by logging in with an alternative.
If you registered a username, enter it in the "Email" field on the login page.
Enter your password and select the "Login" button. If unsuccessful, type your mobile phone number in the "Email" field on the login page.
Enter your password and select the "Login" button.
This will work if you've registered for Facebook texts.
If unsuccessful, type an alternate email address in the "Email" field on the login page.
Enter your password and select the "Login" button.
If you are still unable to identify your account, complete and submit the "I Cannot Identify My Account" report, which you'll find at facebook.com/help.
Click "Browse Help Center Topics" in the left column. Click the "Login & Password" option under "Managing Your Account."
Click on "I Can't Remember Which Email Address I Use To Log In To Facebook" and click the link in option 5.
Click the "I Can't Identify My Account" link in the lower-left corner of the resulting page to access the report.
2 . After you've logged in, click the "Account Settings" option that appears in the "Account" drop-down menu in the upper-right corner of any page.
3. Click the "Change" link next to the "Email" option of the "Settings" tab.
View your current email settings and edit as desired to manage email addresses that can be used for login.
Invalid Password
4. Visit facebook.com/recover.php in your browser.
5. Enter your email address or mobile phone number in the "Email or Phone" field that appears at the top of the page or enter your Facebook username in the space provided.
If you don't know the email address, mobile phone number or username that is associated with your account, type your name and the name of a friend in the spaces provided at the bottom of the page and click "Search."
6. Type the words that appear in the resulting security box to authenticate your request and click "Submit."
7. If the information that appears on the resulting page matches your account, click the "Reset Password" option to access your account.
https://www.facebook.com/recover.php
Identify your Account
http://www.facebook.com/help/?faq=18012
How can I make sure I don't lose access to my account

Your Facebook account might have been compromised.
An account on a social networking website such as Facebook can be a prime target for hackers. If you have lost access to your Facebook account because it has been hacked, your first priority is to regain access to the account before the hacker can send messages to your friends that could result in their accounts being compromised as well.
Facebook provides tools that you can use to recover a compromised account, based on whether or not your personal email account has been hacked as well.If You Can Access Your Email
1. Open a Web browser and navigate to the Facebook account recovery page using the Resource link.
Click the link after Step 1 on the page.

2. Click the link after Step 1 on the new page to begin the process of resetting your Facebook password.

Click in the box under "Enter Your Facebook Username," and type the name that you use when logging in to Facebook.
Alternatively, use the first box to enter the email address or phone number associated with your account.
Click the "Search" button.
A security check window appears.
Type the words that appear on the screen, and then click "Submit."


Click the "Reset Password" button.
Facebook sends an email to the address linked to your account.
The email address is displayed on the screen.
If the email address displayed is not your own, it means that the hacker who compromised your account changed the email address associated with it. If this is the case, follow the steps in the section "If You Cannot Access Your Email."


Check your email address for a message titled "Facebook Password Reset Confirmation."
Open the email and click the link contained within.
The Web browser navigates to the Facebook password reset page.


Type the password that you would like to use for your Facebook account, and then type it a second time to confirm that you entered it correctly.
Click "Change Password" to log in to the account.

If You Cannot Access Your Email

Open a Web browser and navigate to the Facebook account recovery page using the Resource link.
Click the link after Step 2 on the page.


Click the first link on the new page if your email account has been hacked and you no longer have access to it, or click the second link if you followed the steps in the section.
"If You Can Access Your Email" and the email address displayed was not your own.


Type the phone number or username of your Facebook account, and then click "Search."
If you are unable to get a match, type your name plus the name of one of your Facebook friends.
Type the words displayed in the security check box, and then click "Submit."
This brings you to a Web form titled "My Account Has Been Compromised."


Fill in the information requested on the form, including your Facebook username, your name, any email addresses associated with the account, your own email address and a description of the problem.
Click "Submit."
This sends a message to Facebook notifying its support staff that your account has been compromised.
Before unlocking your account, a member of the Facebook staff will contact you to confirm your identity.


Facebook account compromisedhttp://www.facebook.com/help/?page=1011

Which email account ??...

People sometimes forget their email username or password even both.
Fortunately, you can retrieve your username if you can supply some information that verifies your identity.
However, if you forget your password, you must select a new one.
You will need access to the alternate email address you supplied when you created your current email account.

Go to your email program and click the link under the sign-in fields to recover a lost email ID or password.
The title of this link may vary, depending on your email program.
For instance, look for "Can't access your account?" in Gmail and look for "I can't access my account" in Yahoo! Mail.
Clicking this link will take you to a page with several options.
Select the appropriate option to retrieve your email ID.
For instance, select "I forgot my username" in Gmail and "I forgot my Yahoo! ID" in Yahoo! Mail.


Enter the alternate email address you provided when you signed up for the email account.
You may have to enter other information as well, such as your date of birth, country of residence and zip code.


Go to the email account for the address you provided.
Open the account recovery message from your email service provider to view your username.
If your username is not provided, there should be a link.
Follow the directions included in the message to retrieve your username with this link.

Reset Your Password

Click the link beneath the log-in fields on your email account sign-in page.
In Hotmail, this link is titled "Forgot your password?" and "Trouble signing in?" in BigString.
Choose the relevant option on the following page to retrieve your password.


Type in your user ID and press the "Enter" key.
The email program automatically sends a message to your alternate email address.


Go to your alternate email account and open the message from your email service provider. Follow the directions in the message to reset your password.

Check the security settings of your mail server to ensure you're not being blocked.

Here are some 'standard' settings that may work with your system.

Gmail Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format [email protected] [email protected]

Account Username Format
Full email address Full email address
Server Address pop.gmail.com
Use SSL: yes Port:995 smtp.gmail.com
Use SSL: yes Port:465
Hotmail Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format [email protected] [email protected]

Account Username Format
Full email address Full email address
Server Address pop3.live.com smtp.live.com
ic24 Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format [email protected] [email protected]



Account Username Format
Full email address Full email address
Server Address mail.totalise.co.uk smtp.tiscali.co.uk
UKGateway Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format [email protected] [email protected]

Account Username Format
Full email address Full email address
Server Address pop.ukgateway.net smtp.ukgateway.net
UK Online Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format [email protected] [email protected]

Account Username Format
[email protected] [email protected]
Server Address pop3.ukonline.co.uk smtp.ukonline.co.uk
Vippowerent Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format [email protected] [email protected]

Account Username Format
Full email address Full email address
Server Address pop.vppn.com
Virgin.net Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format [email protected] [email protected]

Account Username Format
Username Username
Server Address mail.virgin.net mail.virgin.net
Wanadoo Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@ name.wanadoo.co.uk username@ name.wanadoo.co.uk

Account Username Format
name.wanadoo.co.uk name.wanadoo.co.uk
Server Address pop.wanadoo.co.uk smtp.wanadooasdl.co.uk
World Online Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format username@ worldonline.co.uk username@ worldonline.co.uk

Account Username Format
Full email address Full email address
Server Address pop.
tiscali.co.uk smtp.
tiscali.co.uk
Yahoo.co.uk Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format [email protected] [email protected]

Account Username Format
Username Username
Server Address pop.mail.yahoo.co.uk smtp.mail.yahoo.co.uk
Yahoo.com Incoming Outgoing
Access Type Web & POP3 Web & POP3
Email Address Format [email protected] [email protected]

Account Username Format
Username Username
Server Address pop.mail.yahoo.com smtp.mail.yahoo.com




Settings - E-mail

You'll need to complete all steps for this to work. Make sure that if you have to enter O2 in the settings you use the letter O and not a zero.

The following settings are if you use O2 Email as your ISP (Internet Service Provider).

If you require different settings eg Yahoo, Gmail etc please click here

1. Tap the Application tab on the bottom of the screen
2. Tap Email
3. Tap Next on the Welcome to Email setup screen
4. Tap on the Email address text box and enter your Email address then tap Done
5. Tap on the Password text box and enter your Password for your Email account then tap Done
6. Tap Next
7. Your phone will now try and download your setting to your phone and set up your account, if this can not be done you will see the message, Setup could not finish. Unable to open connection to server. Tap Edit details to continue.
8. Tap Manual setup
9. Tap the Username text box and enter your full Email address then tap Done
10. Tap POP3 account
11. Highlight POP3 server and tap the text box and enter mail.o2.co.uk
12. Check that Port is default set at 110
13. Highlight Next and tap
14. The phone will now check your settings
15. Tap the SMTP server text box and enter smtp.o2.co.uk
16. Highlight Next and tap
17. The phone will now check your settings
18. Tap Next on the Account options screen
19. You now have the options to add a name for your new account plus add your name to outgoing messages
20. Tap Done