Question about HP PSC 1610 All-In-One InkJet Printer

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Copying and scanning problem


when I tried to copy or scan a document from scanner the results of the copied item is all black, no data or image at but the whole sheet is black. Can you please help what is the possible problem and solution.

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  • aw_suffolk Nov 14, 2007

    It had been working fine then suddenly started scanning/copying all black, as described. The scanner light still lights and traverses. It shouldn't be anything to do with the driver since copying doesn't require connection to the computer; however I've reset the printer & reinstalled the driver but still have the problem. Suspect some connection inside the box may have come adrift; how do I get at it?
    !! Shortly before the fault developed I had been struggling with a paper jam. Might I have knocked something awry while doing so?

  • canatill Nov 27, 2007

    Same problem here.

  • Art Sanbei Dec 07, 2007

    HP 1610 prints from computer fine. Copy and scan functions result in page soaked in black ink. Tech support at HP online was no help whatsoever. His solution was to clean the glass??!!

  • lanpho Dec 31, 2007

    Same problem. Had it for 2 and a half years. Never scanned one thing. Copied maybe 25 items. It scans/ copies a small portion and the rest is black.

    Tried to uninstall and reinstall program, update driver, clean glass, reset printer by unplugging and plugging back. Nothing works. HP says get it serviced, but I think it is cheaper to buy a new one. Refurbished ones are $30 - $40 after rebates.



1 Answer

The tech support at HP said its a hardware issue, especially if the following test results in a black page:

1) Open cover
2) Push scan button

if the bulb doesn't come on or the page is still black its a hardware issue.

Posted on Dec 02, 2007


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Scanning takes an image on a document on the scanner's platten and converts it to a digital file format stored on your computer.

Copying is scanning + printing.

To copy, you do not need to separately scan first and then print. Just select how many copies you need on the number pad, then press either the Black or the Colour COPY buttons on the scanner (or open the printer's/scanner's software and click on COPY), while it's connected to the computer and the document will automatically be scanned and printed (copied).

I hope this helps.

Aug 24, 2011 | Office Equipment & Supplies

2 Answers

Hp Photosmart c5280 1/ 2inch thick black line

There is something on your scanner glass. Clean the glass with glass cleaner. If this happens when using the automatic document feeder, open the top side cover where the paper feeds into. There is a narrow glass strip there. Clean that as well.

If this fails, the scanner head has a bad sector on the CCD and will need to be replaced. You will probably find that it will be cheaper to replace the printer entirely if that is the case.

Jun 22, 2009 | HP LaserJet 3055 All-In-One Printer

2 Answers

Lines on my copies

As the page you wish to copy goes through the document feeder, it passes the scanner as well as a white plastic band that the scanner "compares" the dark writing or data on the page to. If this white plastic band is not very clean, the scanner reads the dirt as if it is part of the image you are scanning. Try cleaning the band as thoroughly as possible, as well as the small piece of glass to the left of the larger glass on the flat bed scanner. Make another copy to test your results.

Hope this helps!

May 07, 2009 | HP LaserJet M5025 MFP All-In-One Printer

1 Answer

How can I scan without problems on a lexmark x3470 all in one


To scan a document using the Lexmark Imaging Studio on ur Lexmark X3470, follow the steps given below:

1. Go to "Start," "All Programs," Lexmark X3400 series, "Lexmark Imaging Studio."
2. Click on "Scan," "Save edit or share."
3. Under "What are you scanning" choose the option as "photo," "several photo" or "documents."
4. Select the location to save as my pictures or other folder on your computer.
5. Click on "start" to scan.

To make a standalone copy:

1. Load the paper.
2. Select the "Copy quality" you want.
3. Open the top cover of the All-In-One.
4. Place the item you want to copy face down on the scanner glass. Make sure the upper left corner of the front of the item aligns with the arrow on the right of the All-In-One.
5. Close the top cover.
6. Change copy settings as needed.
Press "Black Copy" or "Color Copy."

hope this was helpful...

Apr 24, 2009 | Lexmark X3470 All-In-One InkJet Printer

1 Answer

I can't print scanned material to full size.

You can try the freeware at the link below:

The description states: "You can also use FreeKapture as an 'ad hoc' copy machine (by using your printer drivers 'how many copies to print' option)."

It works with all twain compliant scanners. Download and install and then point it to your scanner.

Good luck, and please let me know how it works out for you.

Mar 19, 2009 | BenQ Scan to Web 4300U Flatbed Scanner

3 Answers

Question about copying direct from scan to a Word document

Check if your Canon software creates a PDF image. A scanned image is a RASTER image, a series of dots, that 'appear' like text or drawing. You cannot use Ctrl-C or Ctrl-v. If the software creates a PDF file, you can cut & paste. Usr any good OCR (Optical Character recognition) software ad convert the raster image to editable text. Then you can cut & paste.

S. Moha, Chennai

Dec 02, 2008 | Canon CanoScan LiDE 25 Flatbed Scanner

1 Answer

Scanned Items or Copies all print in Solid Black

I assume that you mean color images are being produced in black and white. If that's the case, there's a document on the HP web site that shows you what to look for and provides solutions:

Color Image Prints in Black and White

Good luck.

Sep 13, 2008 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

Blurry Scanning/Copying

Are you scanning both black and white and color the same way? The ADF (automatic document feeder) uses a different scanning area than when you place the document on the scanning glass. If you open the scanner cover, look to the left of the main scanner glass to the narrow strip used for the ADF. Make sure this narrow strip is clean -- no ink or white-out or scratches. This can make your copies look dirty or smudged.

Jul 26, 2008 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

Scanner not responsive. You can choose to have the document scanned to your PC but nothing happens and either location.

Hi, we need to check first if this issue is caused by the scanner it self or by the scanner driver. Please try the following to check if your scanner is physically functioning or not:

Basic Copying
1. Open the scanner lid.
2. Place your document face-down on the glass. Move your document about 0.1 inch from the top and side edge so your entire document is scanned.
3. Close the scanner lid.
4. Be sure the COPY button is lit. The default copy settings are displayed on the control panel.
5. Press the Color Copy button (for color copies) or B&W Copy button (for black and white copies). Your document is scanned and then printed.
Note: Depending on the copy settings chosen, your copied image size may not be the exact same size as your original.
If the image was successfully copied please uninstall the scanner driverm download the latest driver in and install it. Try scanning.

If the issue still present we will need to ensure the scanner is being recognized correctly. Have you had any other scanners installed on the computer previously? We would suggest checking the DEVICE MANAGER for any conflicts.

Get to the Device Manager by:
1. Right-Clicking on MY COMPUTER
2. Left-click on PROPERTIES.
3. Click on the HARDWARE tab, then DEVICE MANAGER.
In the Device Manager please for the following:
1. Any yellow or red X's, question marks or exclamation marks.
2. Under the Category of Imaging Devices - Check for Epson Product name.
If IMAGING DEVICES is listed, test the scanner from PAINT.

To scan in paint:
3. Choose COLOR PHOTO.
4. Scan.

It is also possible your Windows Image Acquisition (WIA) service is not started.

To start this process please follow the steps listed bellow.
1. Click on Start, go to Control Panel.
2. In the Control Panel window you will Performance and Maintenance, please left click that option.
3. Next we are looking for Administrative Tools, please left click on that option.
4. We are looking for the Services icon please left on that icon.
5. In the Services window we are going to scroll down to the bottom and look for the Windows Image Acquisition (WIA) Service, Please Right click it with your right mouse button.
6. We want to select the STOP option with your left mouse button.
7. Next we want to Right click on the Windows Image Acquisition (WIA) service again and select the START option with your Left mouse button please.


Jun 16, 2008 | Epson Stylus CX6400 All-In-One InkJet...

1 Answer

Scanned documents are very light

I have found that when scanning b/w documents, its helpful to start with a black and white copy, not a grayscale, pen written, or printed form a printer in grayscale mode copy, but a true black and white on the copier or fax copy. The scanner doesnt read shades of black so well and when scanning multiple page documents, my pixma tends to scan in lightly. I havent found a piece of software to do just this, batch darken what has been scanned (at least not for free). Copying before scanning is the work around. Hope this helps everyone who's had this problem. It also doesnt hurt to darken what your scanning down a notch when copying

Mar 21, 2008 | HP PSC1510 Printer/Scanner/Copier...

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