Question about Kenmore 31913 Progressive Direct Drive Bagged Upright Vacuum

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Vacuum roller will not spin. Reset button does not workl

My Vacuum is a Model 116.35922500, I just bought a few monthes ago. Just discovered the the Roller/Agitator will not rotate when the system is turned on. Ilve tried reseting the button on the top of the body, but no change.

Is this a common thing for this system and is this under warranty?

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The warranty should cover you for a year unless something you inadvertently sucked up caused a jam, whihc you may be able to determine or fix yourself. See if the agitator is easy to turn - if not, something is probably jamming it; if it turns in one direction, but not the other, something may be wrapped around it. If it turns easily, it's possible the motor either died early due to a defect or a broken wire.

Posted on Aug 01, 2009

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