Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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I have a dyson upright and he beater brush is not turning

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There are four possible reasons for the problem. We will take them from the easiest to fix to the hardest.

1. The manual clutch is not engaged. On the bottom right side of the vaccum is the manual clutch knob. Be sure it is rotated all the way forward. The clutch should now engage when the handle is lowered from the upright position to the vacuumig position.

2. The brush bar is entangled with debris keeping it from turning. Turn the vacuum over, remove the brush bar cover by using a coin to turn the screw like pinions a quarter turn counter-clockwise. Remove any hair, carpet fibers or other items wrapped around the brush bar. Disengage the manual clutch by turning it toward the back of the vacuum. Try turning the brush bar by hand to see that it moves freely.

3. The brush bar is broken. While you have the brush bar cover removed, inspect the brush bar for any cracks or other signs of damage. The frequency of a damaged or defective brush bar is higher than most people may think. If damaged, the brush bar will need to be replaced.

4. The clutch assebly is not functioning properly. In that case, it would be best to have a service tech handle the matter. If you want to inspect the clutch or even consider replacing it yourself, this link may be of interest: http://www.youtube.com/watch?v=7_CtaFcc5HU

Hope I've been of some help.

Posted on Sep 23, 2009

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If it is a model with a clutch knob fitted to the side of the body housing, make sure that knob is turned into the clockwise direction "auto" position. On those models, the beater bar does not turn until the machine is reclined in the "use" position.
If it is an origin model or one without a clutch knob, simply replace the belt.

Posted on Nov 30, 2010

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Posted on Jan 02, 2017

  • 120 Answers

SOURCE: dyson upright not turning brush

that belt is hooked into a clutch, the clutch often fails and the only thing to do is replace it. i would take it to vacuum repair shop because it is not an easy fix

Posted on Sep 18, 2008

DAZ4161
  • 7 Answers

SOURCE: the beater bar/brush won't turn

HI THERE,
FIRSTLY, REMOVE SOLEPALTE BY QUARTER TURNING THE 3 COLOURED STUDS,THEN CHECK TO SEE IF THERE IS ANYTHING OBSTRUCTING THE BRUSH BAR OR IF THE BELT IS WORN OR SNAPPED. IF ALL SEEMS WELL PUT THE SOLEPLATE BACK ON AND ENSURE CLUTCH IS ENGAGED TO AUTO AND TRY IT AGAIN. IF NO JOY THEN PLEASE COME BACK TO ME.
REGARDS
DAZ

Posted on Dec 13, 2008

  • 8 Answers

SOURCE: beater bar on Dyson upright won't turn when handle is lowered

you need a new belt and maybe a new brushbar.

Posted on Dec 23, 2008

  • 7 Answers

SOURCE: My Dyson Animal 14 beater brush will not turn.

It MAY be a clutch issue. I had a similar problem with my DC07 Animal recently a posted a solution elsewhere on this site, but here's the summary. To reset the clutch on my model, recline the vacuum, turn it on it's side and slowly change the carpet/bare floor knob from one setting to the other about 6 times. This apparently reset the clutch and now it works fine. You may also wish to call DYSON. They're very helpful and walk you through troubleshooting before recommending servicing. Their number is 1-866-693-9766. They'll need your model and serial number (located on bottom of uinit).

Posted on Apr 18, 2009

  • 1 Answer

SOURCE: ratchet noise, beater will not turn, belt not

Ok, so I had the same ratching noise and took the advice of many sites directing me to clean the brush. But like most I cleaned the brush and the noise continues and the brush does not spin. Reluctant to take it to get serviced I dug a little deeper and now it works just fine. This is what you need to do as removing any hair from just the brush part will not be enough.
Remove the entire brush bar from the bottom of the Dyson, this means pulling the bar out of the drive belt. This is not to difficult just use a little muscle as the belt will stretch. Once the bar is out grasp hold of the two plastic end caps on the brush bar which the brush bar actual spins in. These two caps are connected by a slim metal rod which runs through the brush bar. Place one hand on each side and begin to twist and pull until one of the caps comes off. Once the cap is off of the one side you can pull the other cap from the other side through the brush bar as this cap will be the one attached to the slim bar I mentioned above. If like mine you will see a ton of hair wrapped around these caps and inside the ends of the brush bar. Clean them out as best as possible.
After you clean it out, run the cap with the rod back through the brush bar, attach the other cap and twist and push together. Make sure the caps lineup which each other just like they were when you pulled it out. You'll notice how much more freely the brush bar spins between the two caps then before you cleaned it. Now, pull on the drive belt and feed the brush bar back through and attach as it was to begin with. This did the trick for me.

Posted on Aug 23, 2009

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Hi its Darran at Dyson.

Check that the brush control dial is in the centre position when the machine is locked upright. When you release the head and pull the handle back this dial should mopve forward to the on position. Once here, the brush bar should turn.

If this doesnt resolve the problem, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
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Dyson Customer Service

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Placing the handle of my Dyson DC07 into its upright and locked position causes the beater bar to stop turning. It will not start turning until the handle is first lowered to the working position and the...


Hi its Darran at Dyson.

The brush control is designed to switch the brush bar off automatically when you stand the machine back into the upright position. It is designed this way to protect any delicate floor surfaces when you have the machine switched on and upright and when you are using the hose.

If the brush control should be in the centre position and move forward to the "on" position when you release the head. If it is not doing this, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

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Hi its Darran at Dyson.

Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.

If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
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Dyson Customer Service

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You need to replace the belt. Here is the belt you need and the manual which has instructions:

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make sure the round switch on the bottom front is in the right possition.The brush want turn if the beater is in the upright position.It has to be in push position for it to engage the brush motor

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