Question about Nintendo Wii Console

1 Answer

Problems with wii

The wii game is displaying the same message: unable to read the disc, even with new disc? I have not been able to find my manual to see if it is a problem that can be solved by cleaning.

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  • Cpt Kangaroo Sep 24, 2008

    Just purchased a Wii, set-up the system and both the game disc that comes with the system and a extra WII sports disc can not be read by the system.

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1 Answer

Since it happens with all discs you need to send it in for repair:

Please call Nintendo at 1-800-255-3700 to discuss available options.

Posted on Dec 21, 2007

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1 Answer

The wii won't read the disc


Situation:
  • System displays either error message "Unable to read disc" or "Disc could not be read"

What to do:
  • This message may display if the disc is ejected during play. Return to the HOME Menu before changing discs.

  • If the Wii console is laying flat, verify that the system is not placed upside-down. The game disc slot should be above all three buttons and the SD Card slot.

  • Verify that the disc is being inserted properly.
    • If the console is placed vertically, the disc label will face to the right. Note: Only Wii consoles with model number RVL-001 are intended to be placed vertically (learn more)


    • If the console is placed horizontally, the disc label will face upwards.
    insertdisccorrect.gif
  • If the problem occurs with only one game disc, there may be a problem specific to that game. Click here to check our list of specific game issues.

Situation Not Resolved:
  • If only one Game Disc displays this error message, it will need to be replaced. Click here for Game Disc replacement options

  • If the error is occurring with most or all Game Discs or all of one type of game, then this indicates a problem with the system. The console and one or two example discs will need to be sent in for repair. Click here to begin the repair process.
function rvl_ts_sys_unable_read_disc_showsurvey(){ omnitureHelp("helpful_survey:rvl_ts_sys_unable_read_disc",JSchannel,JSprop6,"",""); } var req; var timeout; function rvl_ts_sys_unable_read_disc_psurv(a,sid,pid){ if (window.XMLHttpRequest)req = new XMLHttpRequest(); else if (window.ActiveXObject)req = new ActiveXObject("Microsoft.XMLHTTP"); if(a=="yes"){ document.getElementById("rvl_ts_sys_unable_read_disc_s_yes_button").innerHTML=""; document.getElementById("rvl_ts_sys_unable_read_disc_s_no_button").innerHTML=""; } else{ document.getElementById("rvl_ts_sys_unable_read_disc_s_yes_button").innerHTML=""; document.getElementById("rvl_ts_sys_unable_read_disc_s_no_button").innerHTML=""; } var url="/consumer/surveys/surveySubmit.jsp?a="+a+"&sid="+sid+"&pid="+pid; req.open("GET", url, true); timeout = setTimeout("techDif()", 5000); req.onreadystatechange = rvl_ts_sys_unable_read_disc_psurvr; req.send(null) } function rvl_ts_sys_unable_read_disc_psurvr(){ if (req.readyState == 4) { if (req.status == 200) { clearTimeout(timeout); var outString=req.responseText.substr(req.responseText.indexOf("##")+2); outString=outString.substring(0,outString.indexOf("##")); document.cookie='rvl_ts_sys_unable_read_disc=answered; expires=Wed, 28 Dec 2011 02:16:21 GMT+00:00; path=/'; document.getElementById("rvl_ts_sys_unable_read_disc_s_folowup_div").innerHTML=outString; } } } function rvl_ts_sys_unable_read_disc_techDif(){ //it broke document.getElementById("rvl_ts_sys_unable_read_disc_s_folowup_div").innerHTML="Thank you for your interest in helping us improve our content. It appears our survey system may be temporarily down. Please try again later. If you need further assistance, Click Here to contact us."; } function rvl_ts_sys_unable_read_disc_clearboxsurv(whatto,box){ if(box.value==whatto)box.value=""; } function rvl_ts_sys_unable_read_disc_fsurv(form){ var url="/consumer/surveys/surveySubmit.jsp?p=7" var reasonSet = false; for(var i=0;i-1)reasonSet=true; }else if(form.elements[i].name.indexOf("question2_answer")>-1){ url+="&"+form.elements[i].name+"="+escape(form.elements[i].value); }else url+="&"+form.elements[i].name+"="+form.elements[i].value; } if(!reasonSet){alert("To help us improve our content, please indicate why this page wasn't helpful");return false;} if (window.XMLHttpRequest)req = new XMLHttpRequest(); else if (window.ActiveXObject)req = new ActiveXObject("Microsoft.XMLHTTP"); req.open("GET", url, true); timeout = setTimeout("techDif()", 5000); req.onreadystatechange = rvl_ts_sys_unable_read_disc_psurvr; req.send(null) } Was this information helpful? yes.png no.png

Dec 25, 2011 | Nintendo Wii Console

1 Answer

My WII will not read any disk and we do not have a menu. All it will say is unable to read disk.


Unable to Read the Disc / Disc Could Not Be Read Situation:
  • System displays either error message "Unable to read disc" or "Disc could not be read"

What to do:
  • This message may display if the disc is ejected during play. Return to the HOME Menu before changing discs.

  • If the Wii console is laying flat, verify that the system is not placed upside-down. The game disc slot should be above all three buttons and the SD Card slot.

  • Verify that the disc is being inserted properly.
    • If the console is placed vertically, the disc label will face to the right. Note: Only Wii consoles with model number RVL-001 are intended to be placed vertically (learn more)


    • If the console is placed horizontally, the disc label will face upwards.
    insertdisccorrect.gif
  • If the problem occurs with only one game disc, there may be a problem specific to that game. Click here to check our list of specific game issues.

Situation Not Resolved:
  • If only one Game Disc displays this error message, it will need to be replaced. Click here for Game Disc replacement options

  • If the error is occurring with most or all Game Discs or all of one type of game, then this indicates a problem with the system. The console and one or two example discs will need to be sent in for repair. Click here to begin the repair process.

Dec 25, 2011 | Nintendo Wii Console

1 Answer

Unable to read the disc game


    "Unable to read the disc" or "Disc could not be read" Messages
    If you are getting one of the above error messages:
    • This message can display if you eject a disc during game play. If this is when the message displayed, make sure that you return to the Wii Menu before changing discs if you wish to play a different game.

    • If your Wii console is laying flat, it may be positioned upside down. Ensure that is positioned right-side up: the game disc slot should be above all three buttons and the SD Card slot.

    • Ensure that you are properly loading a Game Disc. insertdisccorrect.gif
      • If your console is placed vertically, the disc label will face to the right.
      • If your console is placed horizontally, the disc label will face upwards

    • Check our list of specific game issues to see if there is a known issue with that particular title.
    • If you know you are inserting the Game Disc correctly, but are still have the same problem with only one game (or if you only have one game), try cleaning the Game Disc by following the disc cleaning procedures (click here).

    If the above information did not resolve the issue or it is happening with most or all of your games, a repair is necessary. Please note: So that our technicians are able to duplicate the issue, please include at least one sample game disc that causes this message to appear when played. Click here to set up a repair.

Aug 20, 2011 | Nintendo Wii Console

1 Answer

The wii is giving the message "unable to read


  • This message can display if you eject a disc during game play. If this is when the message displayed, make sure that you return to the Wii Menu before changing discs if you wish to play a different game.


  • If your Wii console is laying flat, it may be positioned upside down. Ensure that is positioned right-side up: the game disc slot should be above all three buttons and the SD Card slot.

  • Ensure that you are properly loading a Game Disc.
    • If your console is placed vertically, the disc label will face to the right.
    • If your console is placed horizontally, the disc label will face upwards

Dec 29, 2010 | Nintendo Wii Console

1 Answer

Wii was working properly, but all of a sudden when placing any game whether old or new it reads 'unable to read disc, check the wii operations manual for help troubleshooting'


If you are getting one of the above error messages:
  • This message can display if you eject a disc during game play. If this is when the message displayed, make sure that you return to the Wii Menu before changing discs if you wish to play a different game.
  • If your Wii console is laying flat, it may be positioned upside down. Ensure that is positioned right-side up: the game disc slot should be above all three buttons and the SD Card slot.
  • Ensure that you are properly loading a Game Disc. insertdisccorrect.gif
    • If your console is placed vertically, the disc label will face to the right.
    • If your console is placed horizontally, the disc label will face upwards

  • Check our list of specific game issues to see if there is a known issue with that particular title.
  • If you know you are inserting the Game Disc correctly, but are still have the same problem with only one game (or if you only have one game), try cleaning the Game Disc by following the disc cleaning procedures (click here).
If the above information did not resolve the issue or it is happening with most or all of your games, a repair is necessary. Please note: So that our technicians are able to duplicate the issue, please include at least one sample game disc that causes this message to appear when played. Click here to set up a repair.

Aug 10, 2010 | Nintendo Wii Console

1 Answer

My brand new console cannot read any disc.


If Wii gives Disc Read Error, first step you need to check is to try another disc or clean the exisitng disc. This will confirm that problem is with either Wii or Disc. If the console itself is giving disc read error then it needs to be repaired. You may check out DIY Wii Fix Guide, that will show step by step information to fix the problem yourself. It also gives information on fixing many Wii Related Problems, so its a kind of Wii Problems Reference Fix Guide..

Apr 02, 2009 | Nintendo Wii Console

3 Answers

Wii unable to read gamecube disc... :(


If Wii gives Disc Read Error, first step you need to check is to try another disc or clean the exisitng disc. This will confirm that problem is with either Wii or Disc. If the console itself is giving disc read error then it needs to be repaired. You may check out DIY Wii Fix Guide, that will show step by step information to fix the problem yourself. It also gives information on fixing many Wii Related Problems, so its a kind of Wii Problems Reference Fix Guide

Mar 23, 2009 | Nintendo Wii Console

2 Answers

Wii will not play any of my games discs


Made a video showing how I fixed this exact problem on a Wii.

Mar 20, 2009 | Nintendo Wii Console

1 Answer

Wii "unable to read disc"


If Wii gives Unreadable disc, first step you need to check is to try another disc or clean the exisitng disc. This will confirm that problem is with either Wii or Disc. If the console itself is giving disc read error then it needs to be repaired. You may check out DIY Wii Fix Guide, that will show step by step information to fix the problem yourself. It also gives information on fixing many Wii Related Problems, so its a kind of Wii Problems Reference Fix Guide

Dec 04, 2008 | Nintendo Wii Console

1 Answer

To install wii fit


    "Unable to read the disc" / "Disc could not be read" / "Eject the Game Disc" Error Message.
    If you are getting one of the above error messages:
  • Ensure that you are properly loading a Game Disc. insertdisccorrect.gif
    • If your console is placed vertically, the disc label will face to the right.
    • If your console is placed horizontally, the disc label will face upwards


  • If you know you are inserting the Game Disc correctly, but are still have the same problem with only one game (or if you only have one game), try cleaning the Game Disc by following the disc cleaning procedures

  • If after reading the above information you are still unable to play a game disc, please call 1-800-255-3700 to discuss available options.
:)

Aug 13, 2008 | Nintendo Wii Console

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