Question about VeriFone PCCharge Pro Full Version for PC

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Pccharge invalid trout id number

Hi

In pccharge I get the error

invalid trout id number when I process recurring transactions
or individual transactions

Thanks in advance for your help
Audrey

Posted by on

  • Anonymous Mar 25, 2014

    vx510 has invalid terminal error and can't make transaction

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  • 19 Answers

It sounds like your TroutD has somehow gotten out of synch with the last processed transactions. Usually, you can go to setup -> numbers and synchronize the TroutD to the last number used. This will usually correct the issue.

Posted on Sep 27, 2009

  • TechBasement Nov 30, 2010

    For anyone using 5.9.3 I was told by PC Charge support that Auto-Settle does not work. You have to use version 5.9.3 Service Pack 1.

    Good luckhttp://www.techbasement.com

  • AgentCharge Jul 16, 2011

    The Auto-settle will be working in the next release. I'm currently working on the issue. The problem is that Verifone decided to update PCCharge so that every integrated transaction requires credentials sent over via the API. When I originally wrote the updated Auto-Settle to include XML features (5 years ago), these credentials were not needed. Once I have an updated SDK, I will release the updated version of Auto-Settle to VFI.

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Hi there can you help me stop filesonic from automatic taking payment for my account as i don't use it anymore. Thanks


If you have paid through PayPal, please login into your PayPal account, find your transaction ID, view the recurring details and you will be able to cancel there, or you can send the latest transaction ID to filesonic support and they will cancel recurring charges for you.

If you have paid through Segpay, please cancel at this link: https://segpaycs.com/spsolo.aspx. If you do not have the necessary information to cancel at that link please submit a request to filesonic support and they will do that for you.


Hope this one solved your problem. If you have additional doubts, please come back to us.


P.S: If the solution is helpful, please accept the solution.

Aug 27, 2011 | PayPal Accounts

1 Answer

When i try and open pccharge i get a invaled null and when i hit ok it closes out what can i do to fix it?


Invalid null refers to a database issue with the one of the fields in the database, or that one of the files being loaded when PCCharge starts. I'm guessing that you are probably getting an error 91 before comes up, then an "invalid use of null". Typically this indicative of windows not being up to date. The best solution for this would be to download the latest Microsoft Runtime Library.

This can be found by going to microsoft.com and searching for the phrase 'windows script'.

What this does is updates your system so that the newest components can "talk" to the database and the file that are being loaded when PCCharge runs.

May 20, 2011 | Go Software Inc. PCCharge Pro...

1 Answer

Paypal has closed my claim because of an invalid tracking number. (see below) I checked with the post office and the number is not invalid. The parcel is "in transit - last logged out of Newark, NJ...


From the sounds of that it looks like you were scammed by someone.

You can open your paypal account and open an investigation as well they do have an insurance policy which you may be able to get some of the money back of not all of it. They will track the e-mail and the account and get it back since you did not receive anything in return.

May 03, 2011 | Watches

1 Answer

Received an error message at close out RB00546E... Tech support tells me that my comuter operating system is too old to contract. Tell me to upgrade. Have a new computer coming Windows7. In the meantime,...


Would probably need the the entire error. The RB simply stands for Rejected Batch when you are trying to settle (I'm guessing with Vital/TSYS). the 00546 is the transaction number. This looks like a rather large batch. The transaction in question is the 544th transaction (the first two records to go over in the batch contain account information and your company information. So always subtract 2 from the number shown).

Without seeing the rest of the error, I can't say exactly what is wrong with the transaction. There should be a 3-4 digit number after the E in your response from the processor.

At any rate, depending on your version of PCCharge,there is a Batch Editor is included. It will be in (C:\Program Files\Active-Charge) for Payment Server or (C:\Program Files\PCCW) for Pro, and is named BatchUtility.exe. This will allow you to quickly view the batches and edit the transactions you need.

If Vital/TSYS is your only merchant account, then your batch will be named Visa1.xxx.Since it is now a rejected batch, it will be called Visa1.PCS (A regular batch should be Visa1.ENC for encrypted. Unless you are on a really old version). You should be able to open the Batch Utility, Open the bad batch by clicking find "Indeterminate" button, find the 544th transaction (if it's corrupt, you'll be able to find it rather quickly), and void it out. Keep in mind that this is not the same as voiding through the inteface, it is merely taking the transaction out of this particular batch, not voiding the transaction authorization. If it's a sale, you're authorization code will still be good (assuming it hasn't been over 30 days since you last settled). If it's a credit or void, there will not be an authorization number to worry about, and you can just dump the transaction altogether.

Make sure to take notes on the transaction so that you can run it as a post-auth (if it is a sale) after your batch is accepted. Once the offender is removed, you should be able to go back into PCC and settle as normal. You will get the message about "all indeterminate batches need to be closed first, blah blah blah", click "ok", check your totals and then attempt to process the settlement.

Good Luck and hope this helps.

Oct 16, 2009 | Go Software Inc. PCCharge Pro...

2 Answers

Phantom Transactions on PCCharge


One it is most likely you are getting communications errors while Pc Charge is dialing out which I am assuming you are using DIAL up.
You need to upgrade to Version 5.7.1 or above and then use dial or highspeed connection.

When the software dials out to the bank for approval while that process is going on your communication drops and then PC Charge will have no way of recording the Approval back. So in turn you are running it again where the approval for the first sal e was already done but the response was not captured. Your bank can put duplicate trans stops on the front end. Make sure you upgrade to the newest version.

www.greenlightpayments.com

Jun 02, 2009 | Go Software Inc. PCCharge Payment Server...

1 Answer

Getting error # 3022


Hi Julie,
You shouldn't really be using that version anymore for several reasons. However, since I don't work there anymore, and I'm sure you have your reasons for sticking with it ...

There is a way to purge the transactions, although Tech support will tell you that it is not recommended (not to mention, there's nobody there anymore that was around when 4.x was out.). If you're just wanting to clear out the old files and start new so that your database is smaller, there is a rather simple solution. If you still have your original pccharge setup cd, there is a blank database on the cd. Make sure all current batches are settled. Rename the current database to something that will make sense (perhaps with a date of the last transactions in the database). After that database has been renamed, you can copy the blank PCCW.MDB from the cd to your PCCharge directory. Once the database has been copied, right-click on the database to make sure that it didn't get marked as read-only during the copy & paste. This will start your transactions from a fresh database. Your history will no longer be available from the software however. (If you really need that history you can temporarily rename the old database back long enough to pull the history and then switch back to the new one). After this, start up pccharge and go to setup numbers and synchronize numbers with troutd. You should be good to go after this.

May 19, 2009 | Go Software Inc. PCCharge Pro...

1 Answer

Verifone Vx570 - Invalid Batch Sequence and PIN Pad Error


Well the terminal counting mechanism works in conjunction with your credit card processor. So if you forget to batch out (settle your transactions) it will give false errors. Even if you conduct a partial especially in a restaurant environment because of tips rule of thumb is always settle the sales it will save you time and a headache.

Also the pin pad error is that you have to almost always have peripherals detached before any downloads. Before detaching make sure all power is off then unplug the pin pad. Partials are only for veterens like myself that know what can be a partial download and when a full download needs to be done. Always recommend your tech to do a full download. I helped develop some of the Verifone terminals applications so taking care of these issues is a breeze.

the batch seq can be changed internally in the machine
Hit more until you see other setup. Password 1 Alpha Alpha 66831 then choose merchant by hitting the more key again. Once you choose merchants hit select on 1/1 then edit the batch number to the next one hit enter then ext save changes. RED X key to escape to main screen. This step needs to be done with no transactions.


If you still have issues don't hesitate to call me directly.

www.greenlightpayments.com 1-800-448-2038 ext 105

Mar 07, 2009 | VeriFone (M19755014US1) Magnetic Card...

1 Answer

RB INV DATA 0001 Error PC Charge Pro Version 5.1.0


The best solution is to have tech support remove the offending transaction from the batch, and then settle the batch. Since it is just a pre-auth, you'll need to run a post-auth to complete the transaction anyway, so it's not a big deal in this case. In the case of it being an actual sale transaction, you would have to remove the transaction from the batch, and then re-run it through PCCharge as a post-auth.

If you don't want to deal with VFI's tech support (I wouldn't either), then depending on your version, you may have more options. If it's a later version 5.7.x and up, there is a batch utility that will allow you to remove the transaction by yourself. If you are using an older version that does not include the batch manager utility, you could rename the batch file (in case you need it later) and in the case of 2 transactions, re-run them in directly in PCCharge as post-auths. Verify that the correct transactions are in in the batch, and then settle as normal. (just as an FYI, pcc tech support will not rebuild any batches with less than 50 transactions. So it might not be a bad idea to learn the batch manager and/or renaming files if you are sticking with PCC).

Jan 15, 2009 | Go Software Inc. PCCharge Pro...

9 Answers

I want to download my Quicken business credit card transactions from Chase into my Quickbooks 2006 for Mac software but Quickbooks won't let me. What do I do?


"from Chase" you mean online (internet) or from another computer (include computer specifics).

"Quickbooks 2006 for Mac" what message did you get ?

Nov 17, 2008 | Intuit Computers & Internet

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