hi Sheila,
this is all i could find out from the internet.
start to suspect an app on the device is the cause. To test that you may want to start the tablet in "Safe Mode" and see if the problem still happens. If it doesn't happen when in "Safe Mode", then you need to figure out which app is the culprit.
To get into "Safe Mode" please do the following.
1. First turn off the tablet.
2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.
3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.
4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.
plus this.
Thank you everyone that has provided your information to us here. I am going to compile all the steps that have been suggested here and add a few for you guys to try. If none of these work, the tablet will need to be serviced.
Charging troubleshooting.
First off we suggest you use the original charger. This is the only charger we can guarantee is compatible with your device. If you still have this issue with your original charger, you can test your device with another charger to see if you get the same results. If this is the case you should continue with these troubleshooting steps. If this solves the issue, you will need to obtain a new charger.
Safe mode Test
Next you should test your device in safe mode. The steps to put a tablet into safe mode can vary, so I would suggest googling your "tablet model" safe mode. If you cannot find steps to put this device into safe mode, let us know here and we can pull up the steps for you in most cases. Once in safe mode test your device for a few days. If you have this issue still, then there is some type of hardware issue that will need to be service. At the bottom of this post, I will provide a link to where you can set up this service.
Factory reset/ uninstalling apps.
If you do not have this issue in safe mode, then there is some type of software issue with this device. You can do one of the following.
Factory reset your device and then test your device. You will need to keep note of the applications you are installing so if you install something new, you will know it is that application that is causing the issue.
The other way to test this is to go the other way around. You can uninstall applications till the issue does not appear anymore.
Lastly, if none of these help the issue, you will need to have this device set up for service. If you would like to look into this option, you can do this here.
http://www.samsung.com/us/support/service/request
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