Question about Rival 38601 Smart Pot 6-Quart

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Handle broke off of my Rival crock pot lid!

I've had my red Rival Crock Pot for less than six months and the handle broke off of the lid!!! I'd be happy with a new handle - it looks simple enough to replace, but Rival's replacement parts site does not sell the handle and they are out of replacement lids!

I had my last crock pot for more than 10 years and it was indestructible! Boo to Rival for not supporting the product! I won't buy anymore Rival products after seeing the same problems and lack of support others have had.

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  • Contributor
  • 28 Answers
  • clgflexi Jul 24, 2011

    I just need the handle for the lid also. It is a rip off that I have to spend $10 to get a lid when all I need is a replacement handle for the lid.

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Posted on Jan 02, 2017

Deneenie
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SOURCE: Need replacement lid for Rival crock pot

OKAY...I'll help you figure this out

Rival doesn't even acknowledge that model number (3154) in their replacement parts. Makes me think we either have the wrong model # or the wrong manufacturer OR more likely we are missing a few of the prefix letters to the model number.

Please double check and make sure you are looking in the right place for it...here's a pic on Rival's website on where to look on the crockpot: http://www.crock-pot.com/CustomerService.aspx?id=rpt

If you are certain it's a Rival and the number is "3154" then call their customer support # at 1-800-323-9519.

If you discover the model number does have a few prefix letters, be sure to enter that on their search page (which is the same link I posted above.)

Not sure what the replacement part will cost but for $35 you can get a used 3154 with lid on ebay: here (that kinda proves there is such a model - so you may have to call Rival at the number listed above.

If this solves it for ya, please let me know by rating this answer. If not let me know. :-)

Posted on Mar 29, 2009

  • 1 Answer

SOURCE: rival 3860 crock pot lid neededr

http://www.abtecparts.com/commerce/search/products/?product_id=11XRI7921000021883&merchant_id=1933

TRY THIS WEB SITE

Posted on Dec 07, 2007

  • 1 Answer

SOURCE: Replacement cover for Rival 38601 Crock Pot

I have had mine ONLY TWO MONTHS and picked up the lid, handle came off and lid shattered into a million pieces. Didn't know there was a one year warranty, so now I have to spend hours looking for the receipt (I still have the box) or GO BUY A DIFFERENT BRAND. This is definitely a safety issue.

Posted on Jan 16, 2008

  • 1 Answer

SOURCE: crock replacement

I need a replacement knob for the 6 qt Hamilton Beach Slow Cooker. Where can I get one.

Posted on Jun 02, 2008

  • 1 Answer

SOURCE: Need owners manual for Rival Crock Pot BBQ Pit

Here is a copy of the manual.
http://www.fenwayfaithful.com/stuph/BBQpit.pdf


Posted on Jun 25, 2009

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