Question about Rival 38601 Smart Pot 6-Quart
I've had my red Rival Crock Pot for less than six months and the handle broke off of the lid!!! I'd be happy with a new handle - it looks simple enough to replace, but Rival's replacement parts site does not sell the handle and they are out of replacement lids!
I had my last crock pot for more than 10 years and it was indestructible! Boo to Rival for not supporting the product! I won't buy anymore Rival products after seeing the same problems and lack of support others have had.
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Posted on Jan 02, 2017
OKAY...I'll help you figure this out
Rival doesn't even acknowledge that model number (3154) in their replacement parts. Makes me think we either have the wrong model # or the wrong manufacturer OR more likely we are missing a few of the prefix letters to the model number.
Please double check and make sure you are looking in the right place for it...here's a pic on Rival's website on where to look on the crockpot: http://www.crock-pot.com/CustomerService.aspx?id=rpt
If you are certain it's a Rival and the number is "3154" then call their customer support # at 1-800-323-9519.
If you discover the model number does have a few prefix letters, be sure to enter that on their search page (which is the same link I posted above.)
Not sure what the replacement part will cost but for $35 you can get a used 3154 with lid on ebay: here (that kinda proves there is such a model - so you may have to call Rival at the number listed above.
If this solves it for ya, please let me know by rating this answer. If not let me know. :-)
Posted on Mar 29, 2009
I have had mine ONLY TWO MONTHS and picked up the lid, handle came off and lid shattered into a million pieces. Didn't know there was a one year warranty, so now I have to spend hours looking for the receipt (I still have the box) or GO BUY A DIFFERENT BRAND. This is definitely a safety issue.
Posted on Jan 16, 2008
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