Question about HP Photosmart C6280 Printer

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HP Photosmart C6280 Will not feed paper correctly

Very suddenly, my printer has stopped feeding paper correctly. It will either try to pull a page through and fail stating that there is no paper, it will start to pull it through and then jam, or if it gets through it starts printing about half way down the page.

It seems to print better if I print on low quality so the paper shoots through the printer at high speed. If I print normal speed it either can't feed it through or the paper jams every time.

Very frustrating!

Any ideas? I can't seem to find anything wrong visually and there doesn't seem to be anythign stuck inside as far as I can tell.

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  • HP Master
  • 1,996 Answers

Please onsult this HP support article and follow the steps outlined there to clean the rollers, etc. Frequently this roller cleaning and possibly a reset is all that's required to clear the jam error. (If you have access to compressed air, you can gently blow air throught the printer to clear out paper dust and debris from inside.
Also be sure to follow the instructions in the manual or here to load the paper correctly, fan sheets before loading, and if the problem continues, try flipping the stack of loaded paper upside down and reloading, or try another kind of paper..

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jul 03, 2009

  • AWinTX Jan 23, 2011

    My C6280 All-in-One quit feeding paper and started telling me the paper tray was empty. When I removed the paper that WAS INDEED in the tray, there were black marks on the paper where the rollers that initiate the paper feed were skidding and slipping. I cleaned the pick-up rollers with 91% alcohol and a swab, and now all is well.

  • Stevo Turbo
    Stevo Turbo Sep 04, 2011

    Yes! You can pull the panel off the back, SHOULD HAVE a quick disconnect way with release buttons. Once you are in, clean the rollers that are farther in, ou can literally see them resting on your paper, they may feel stick if you press them hard, but if you gently feel the rubber, it is dusty and without grip. There were only 2 (rubber rollers) on my C6280 that once I cleaned, my printer now printed a perfect test page! Winning!

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It seems that the rollers won't advance the paper. The error message of course tells me that it is out of paper. I haven't used it in over one year, could that have something to do with the problem?


Things to try are listed in this support document from HP: (recommend cleaning the rollers #4)

HP Photosmart C6280 Out of Paper

Lack of use could be a factor as it pertains to dust buildup on the working parts of the feed, especially the rollers.

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The error is caused by air in your ink feed tubes. We have a guide posted on our web site at: www.ccl-la.com that will show you how to do a purge of the air and get back going. Look on the printer repair page and the the HP link. This will have to be done with a new set of ink cartridges.

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Please try this to clear the paper jam

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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1 Answer

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Thats correct, you need to flip the paper over and reload so that the printer will print the other side.
Just take the stack out of the tray and put it back in the loader and away you go.
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1 Answer

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If the printer is pulling the paper properly then its the problem with rollers try these steps:

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.


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