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Creative Zen PMC 20 GB -Folder question

I'm so sorry if this is a repeat -I don't know if the last one went through. Any idea why in WMP, my picture files are organized perfectly, but when I sync to the Zen, one folder keeps seperating itself? I will explain further:

I have my pictures organized in folders for each year, then there are folders withing the year folders for different events. When I syncronize, all is well except for this one folder which should be IN the 2007 folder -it is listed by itself when I look under "sort by name". They are listed as 2005, 2006, 2007 and then there is this out of place folder which should be IN 2007. How does this happen and how can I fix it? I have already tried deleting that folder and the 2007 folder and then re-synchronizing just the 2007 folder and it seperates again. I even did a reset before I synchronized. Anyone?

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Re: Creative Zen PMC 20 GB -Folder question

Go to the , choose downloads tab, go to your product, then download the firmware.
as you finish the download,
install the firmware with your zen plug on your PC,
it will refresh everything on your zen.

Posted on Nov 10, 2007

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Creative Zen Sleek Photo can't download from computer

See as you are facing the same porblem with your girlsfirends Zen player, so it seem issue with the computer.
Let me know when you plug to another USB port what happens?
Reload the driver (chipset) back to the computer.
Try to plug to one of you friend computer and see "my computer" does the drive appears there.
If it
reinstall the windows and drivers.

That will fix the issue
Let me know the status


May 13, 2009 | Philips SA3025/37 Flash MP3 Player

1 Answer

Can't delete pictures or folder in Zen 2 GB

Try updating the firmware at
Creative Zen
Try another PC or another USB port
Make sure the hold/lock is not engaged
Check for firmware update on Creative's website
Get Recovery Tool from Creative
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If all else fails, check with this guy:
Creative Zen – Formatting
Step by step instructions for formatting a player
1. Detach the player from the PC if it is connected, and turn off the player.
2. Press and hold the Play button while powering on the player.
3. When the player displays the Creative logo, release the Play button
4. Select Format (All) and select Yes to format the player.
5. After the player has finished formatting, select Reboot.
6. Re-transfer the tracks to the player.
-Tha Mp3 Doctor

Sep 25, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative zen touch,

Its took months................. but at last it worked.

1. If WMP 11 is installed, remove it including Media Player 11 runtime
2. Install WMP 10, it must be 10...
3. connect your zen, it will show up as MTP
4. click on your firmware, and at last it showed it was connected.

job done.................... at last

good luck

Aug 24, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

I just buy creative zen stone 1gb

Hey Sheikhea!

You won't need to download or install any programs if you have Windows Media Player on your computer. You can use other programs but WMP is probably the easiest!

  1. Plug in your MP3 player using the USB cord (should be in box)
  2. Open WMP
  3. (If your songs are already in Library skip this step). Click "File" (top left hand corner) then "Add to Library..." Click "OK" WMP will now find all music on your computer and add it to Library.
  4. If the internet is connected WMP will attempt to find song info such as title, artist, album etc. Otherwise right click on song and click "Edit"
  5. Click on "Sync" tab (top of player). A sidebar should appear with "Creative zen.. etc" written on the top.
  6. Drag songs into sidebar.
  7. Click "Start Sync"
  8. The songs will now download onto your MP3 player.
To organise your files into folders etc. go to "My Computer" then "Creative Zen etc" then "Music" and create folders (right click "create folder") copy, paste, and drag your songs in folders as you like.

You can now unplug you MP3 player and turn it on!

Please reply so I can know if this information was helpful or not and can help you further.

Happy MP3ing!

From Kat

Aug 02, 2008 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

Long (audiobook) file won't play correctly

first copy the contents or data to memory card then go for reinstalling the softwar.. this works..

Jun 24, 2008 | Creative Labs Zen Digital Media Player

2 Answers

At wit's end with Zen Touch

have you done a clean ? if that doesnt work you will have to format.

Mar 14, 2008 | Creative Labs Zen Touch MP3 Player

3 Answers

Zen Touch mp3 player isn't able to play tracks in windows media player 11

im not sure but i think you have to create the playlist first then transfer to mp3

Feb 20, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Error with Napster,/?St=70,E=0000000000295074190,K=561,Sxi=1,Kb=ww_english_add,VARSET=ws:,Case=obj(7931),Kb=ww_english_add
To use an MP3 player with online music subscription services, the following is needed:
  • A specific application from the online music service provider
  • Windows Media Player 11.
  • Windows XP Service Pack 2 or Vista. To check the Service Pack version, click on Start, Control Panel and then System.
  • An MP3 player with MTP/PlaysForSure firmware installed. Currently, the following players support PlaysForSure either out of box or with an available firmware upgrade: ZEN Vision W, ZEN V Plus, ZEN V, ZEN Vision:M, ZEN Vision, ZEN Sleek Photo, ZEN Micro, ZEN MicroPhoto, ZEN Sleek, ZEN Touch, ZEN Xtra, and ZEN PMC.

Nov 30, 2007 | Creative Labs Zen Touch MP3 Player

4 Answers

Middle of a firmware updated bricked my Zen TOuch

This solution is from another post, and it was how I recovered from the same problem. "I had the same problem and the solution is documented on the Creative labs message boards. This happens if you upgrade the firmware with a computer that has media player 11, Which KILLS your Zentouch. (Thanks Creative!!) The solution, as partially noted by the other poster, is to rollback Media Player to version 10 AND to eliminate all traces of Creative software on your PC. Reboot, then plug in the Zen, it will be regognized by MP10, and then run the firmware upgrade software. I found it easier to do this by using a different computer rather than uninstalling software from mine. After this WMP 11 does work."

Aug 02, 2007 | Creative Labs Zen Touch MP3 Player

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