Question about Canon PIXMA MP530 All-In-One InkJet Printer

1 Answer

Documents will not feed from the ADF

When I use the MP Navigator program to batch scan a multi-page document, none of the sheets feed through the ADF. Eventually, an error message pops up stating "Paper jam in the Document Feeder occurred....Code : 2,103,0"

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  • imercado Jul 03, 2009

    Welp, I pulled out my screwdriver and fiddled around just a bit and got documents to feed again (yay!). I do not believe this is a permanent fix, though, but it was enough to get my document scanned in without me having to feed each sheet manually.

    Step 1: Open the document feeder cover. Easy to do, you just stick your hand under it and lift up. It has a little pressure because of the latch but it is designed to give way when you lift hard enough. Once it's open, pull out the little black plastic piece that keeps the cover from swinging all the way open.


    Step 2: Unscrew the ADF motor/gear assembly cover. There's a single screw holding it in. Once you unscrew it, you'll need to pull up on the left side of the cover until it pops upward, then you need to push the cover towards the left until it is freed up from the rest of the cover. This one was a little tricky. Several times I thought I might break it (before I realized that I needed to push the cover towards the left) so try not to apply unreasonable force while you're doing this.


    Step 3: Close the document feeder cover, put your documents in the feeder and start your scan. Use your fingers to fiddle with the gears while the ADF motor is running and trying to feed documents. I'm not sure if I flicked the little gear upward or downward to get the documents to feed, but one of those ways got the documents to start feeding. Once it started feeding the first page, it seemed to work well for the rest of the pages without me having to fiddle with it anymore.


    I am guessing that there is some level that controls the location of the middle gear that needs to be oiled, but I didn't go any further to try and make that happen. Hence this is probably just a temporary fix for now.

    Putting it back together is pretty straightforward. Just do the reverse of what you did to get it open.

    Hope this helps someone!


  • imercado Jul 03, 2009

    Welp, I pulled out my screwdriver and fiddled around just a bit and got
    documents to feed again (yay!). I do not believe this is a permanent
    fix, though, but it was enough to get my document scanned in without me
    having to feed each sheet manually.

    Step 1: Open the document
    feeder cover. Easy to do, you just stick your hand under it and lift
    up. It has a little pressure because of the latch but it is designed to
    give way when you lift hard enough. Once it's open, pull out the little
    black plastic piece that keeps the cover from swinging all the way open.


    Step
    2: Unscrew the ADF motor/gear assembly cover. There's a single screw
    holding it in. Once you unscrew it, you'll need to pull up on the left
    side of the cover until it pops upward, then you need to push the cover
    towards the left until it is freed up from the rest of the cover. This
    one was a little tricky. Several times I thought I might break it
    (before I realized that I needed to push the cover towards the left) so
    try not to apply unreasonable force while you're doing this.


    Step
    3: Close the document feeder cover, put your documents in the feeder
    and start your scan. Use your fingers to fiddle with the gears while
    the ADF motor is running and trying to feed documents. I'm not sure if
    I flicked the little gear upward or downward to get the documents to
    feed, but one of those ways got the documents to start feeding. Once it
    started feeding the first page, it seemed to work well for the rest of
    the pages without me having to fiddle with it anymore.


    I
    am guessing that there is some level that controls the location of the
    middle gear that needs to be oiled, but I didn't go any further to try
    and make that happen. Hence this is probably just a temporary fix for
    now.

    Putting it back together is pretty straightforward. Just do the reverse of what you did to get it open.

    Hope this helps someone!

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Is there a more permanent fix in the meantime? I'm just tired of fiddling each time that I use the ADF

Posted on Jul 10, 2010

  • pepsi29 Mar 15, 2011

    Yes, there is. There is a small assist spring inside that gear housing box that is no longer working and stopping the gear from moving up properly. Remove that assist spring from the gear housing, and the ADF will start working again. You kinda have to be mechanically minded to understand how it works, but it only took me about 45 minutes.
    The other "permanent" fix is the buy a new printer.
    This is a design flaw with the MP530. There is nothing you can do except removing that assist spring.

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To scan the documents, pictures etc., This are the step just follow,

1. Scanning using the Operation Panel
2. Load the document on the platen glass or in the ADF.
3. Press the [Scan] button on the machine.
4. Then the machine switches to Scan Mode
6. Press the [Color Start] or [Black Start] button on the machine
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Hi nigel_lester,

This error message "Document in ADF" that you are getting means that you need to remove foreign object from the Automatic Document Feeder (ADF). Kindly follow the procedure below in clearing document jams:

Document jams in the ADF (Document Tray)

1. First, press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF. 3. Then, open the Feeder Cover.
4. From under the roller to the Feeder Cover side, remove the jammed page.
5. If a document is not jammed, check the document feed area if there's foreign material. If there's any, carefully remove it.
6. Close the Feeder Cover.

NOTE:
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  • When rescanning the document after clearing the error, rescan it from the first page.

Document jams in the ADF (inner side)

1. Press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.
3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.
4. Open the Document Cover and pull out the document from the inner side.
5. Close the Document Cover.
6. Close the Feeder Cover.

Note: When rescanning the document after clearing the error, rescan it from the first page.

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You can download your manual from this site:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx310#BrochuresAndManuals

Solution: Setting scan methods for the button (Windows) - MX310

Scanning using the Operation Panel

You can scan documents using the operation panel.
Important

bullet.gifDo not disconnect or connect the USB cable while the machine is in use.

bullet.gifIn Windows XP, the program selection dialog box may open when you press the Color Start or Black Start button on the machine for the first time. In that case, select MP Navigator EX, then select Always use this program for this action and click 'OK'. From the next time, MP Navigator EX will start automatically regardless of the selected scan mode.


arrow.gifSelecting a Response to Commands from the Operation Panel


1. Place the document face-down on the platen.



2. Press the Scan button on the machine.


The machine enters Scan Mode.



3. Press the Color Start or Black Start button on the machine.



MP Navigator EX starts on the connected computer. Scan documents on the platen or ADF (Auto Document Feeder) using MP Navigator EX.

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I have a Cannon Pixma MX320 all in one printer and I cant get it to stop saying document in ADF


Issue: ERROR LCD: DOCUMENT IN ADF
Solution: Remove foreign object from the Automatic Document Feeder (ADF) - MX310
Check the Automatic Document Feeder (ADF) for obstructions
Follow this procedure to check the ADF for obstructions. You do not need to turn off the power when clearing document jams.
Document jams in the ADF (Document Tray)
  1. Press <Stop/Reset>.

  2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.

    openfeeder.gif


  3. Remove the jammed page from under the roller to the Feeder Cover side.


    remjammed.gif
  4. Pull out the jammed document from the ADF. If the document cannot be easily pulled out, proceed to section Document jams in the ADF (inner side).

    pullout.gif

  5. After removing the jammed document or if a document is not jammed, check the document feed area to make sure there is no foreign material. If you find foreign material, carefully remove it.
  6. Close the Feeder Cover.

    Note : If documents remain in the ADF after pressing the Stop/Reset button during scanning, "DOCUMENT IN ADF" appears on the LCD. Press the OK button so that the remaining document is automatically fed out.

    When rescanning the document after clearing the error, rescan it from the first page.

    Note: The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.
    In this case, reduce the number of document pages to approximately half of the loading capacity. Another alternative is to scan from the platen glass
    .

  • If documents remain in the ADF after pressing <Stop/Reset> during scanning, [Document in ADF] will appear on the LCD. Press <OK> so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.



Document jams in the ADF (inner side)
  1. Press <Stop/Reset>.

  2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.


    openfeeder.gif
  3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.

    remjammed.gif

  4. Open the Document Cover and pull out the document from the inner side.

    opendoccover.gif

  5. Close the Document Cover.

  6. Close the Feeder Cover.

    Note: When rescanning the document after clearing the error, rescan it from the first page.
Document jams in the ADF (Document Output Slot)
If the document is jammed in the Document Output Slot, pull it out.
pulloutofslot.gif Note: When rescanning the document after clearing the error, rescan it from the first page.


Trust this is helpful. Please vote. :)

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1 Answer

How do use the scan.


Scanning using the Operation Panel

Load the document on the platen glass or in the ADF.

Press the [Scan] button on the machine.

The machine switches to Scan Mode


Press the [Color Start] or [Black Start] button on the machine


MP Navigator starts on the connected computer. You can scan in documents placed on the platen glass or in the ADF using MP Navigator.

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Hi there,

Scanning images,
About Scanning images
You can scan images from the machine to a computer without printing them and save them in popular formats. Scanned data saved on your computer can be processed using image processing software. Furthermore, you can use the OCR (Optical Character Recognition) software to convert scanned paper documents to text data.

* Before scanning
Before scanning images, confirm the following :
- Are the necessary software (MP Drivers and MP Navigator) installed ?
If the software is not installed, install it.
- Does the document to be scanned meet the requirements for an original to be set on the Platen Glass ?
- Is the machine connected to a computer correclty.
Confirm that the connection between the machine and the computer is physically secure.

Scanning Methods.

A) Scanning Using the MP Navigator
MP Navigator enables you to scan in documents loaded on the Platen Glass and view images saved on your computer or on a memory card. Scanned documents can be previewed and easily printed and edited according to your needs.
You can use the supplied application softwares to edit or print the document you have scanned.

Windows : Double-click the [MP Navigator 2.0] icon on your desktop to launch MP Navigator.
Mac : Select [Applications] from the [Go] menu, then double-click the [MP Navigator 2.0] icon to launch MP Navigator.

You can launch the following application software from the MP Navigator.
* Easy-PhotoPrint (Photo Printing)
* ArcSoft PhotoStudio (Photo image editing)
* ScanSoft OmniPage SE ( Converting scanned document to text)
- This application software may not be supplied with teis machine in some country.

Note : If you did a [Custom Install] and only installed the MP Driver and MP Navigator, these application software were not installed and thus cannot be launched. To launch any of the above application softwares from MP Navigator, do a [Custom Install] once again to install them.
For detailed operations of the MP Navigator, refer to the Scan Guide.


B) Scanning Using the Operation Panel of the Machine
You can scan documents to your computer by using the Operation Panel.
Important : Do not insert or remove USB cables when scanning images with the machine connected to a computer, or when the computer is at sleep or standby mode.
*If you are using Windows XP
The program selection screen is displyed the first time you press [Color] or [Black] on the machine.. Specify the [MP Navigator 2.0] as the application software to use, check [Always use this program for this action], then click [OK]. From the next time, MP Navigator is automatically started.

*When using Mac OS X
For the machine to start scanning when [Color] or [Black] is pressed, you need to set MP Navigator as the starting application software in Image Capture under [Applications] of Mac OS X.

1) Press [ON/OFF] to turn on the machine.
2) Load the documents on the Platen Glass.
3) Select the scan option.
a) Press [Scan].
The scan operation selection screen is displayed.
b) Use Up or Down arrows to select the scan operation, then press [OK].
Scan standby screen is displayed.
Save to PC : The document is scanned and saved.
Save as PDF file : The document is scanned and stored as a PDF file.
Attach to E-Mail : The document is scanned, and the image is attached to an e-mai using the e-mail application software.
OPen with application : The document is scanned and displayed on the registered application software.

4) Press [Color] or [Black].
The document is scanned. The settings configured from MP Navigator apply when scanning.
Important : If with some types of original the position and size of the image is not scanned in correctly, please refer to the "Selecting the Behaviour of the Operation Panel with Mp Navigator " in the Scan Guide (on-screen manual). and change the MP Navigator [Document Type] and [Document Size]] to match those of the original being scanned.
Note : The operation to be performed after scanning the document depends on the scan operation setting you have selected in step 3. For details on how to modify the operation settings, refer tp the Scan Guide on-screen menual.

C) Scanning from an Application Software
You can scan an image from TWAIN-or- WIA (Windows XP only) complaint application software and handle the scanned image in the application software. For detailed operations, refer to the Scan Guide (on-screen manual).

Hope this helps.
Please rate my response.
Thanks
Have a good day.

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How to scan picture to upload on computer


First, ensure you are connecting the scanner to your computer. I'm assuming USB connection, and that you're using an operating system supported by this device.

Next, install the drivers and software for this device. Those should have come with an installation disc, but if you don't have that disc, you can get them from the PIXMA MP830 support site, here:
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=123&modelid=12804

To scan a single document, place the document:
1. Place the document face down on the platen glass.
2. Open the MP Navigator 2.2 software.
3. Click Scan Photo/Document.
4. Click Document Type drop-down arrow and select the type of document to be scanned. Chose from the following types.
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  • Color Document(Duplex): Select this to scan both sides of color documents.
  • B/W Document(Simplex): Select this to scan one side of monochrome documents.
  • B/W Document(Duplex): Select this to scan both sides of monochrome documents.
  • Text(Simplex): Select this to scan one side of text documents.
  • Text(Duplex): Select this to scan both sides of text documents.
5. Click 'Specify' and set the preferences as required. Click here for detailed information

6. After making the setting changes, click 'Scan'

7. Click 'Save to PC' or 'Save as PDF file'. Save to PC is displayed when an image is captured with Scan Photo/Document or Batch Scanning


The directions for Batch Scanning, or using the ADF to scan, are shown below.
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    1. To scan using the ADF, remove any documents from the platen glass.
    2. Open the document tray.

      mp830_documenttrayopened.jpg
    3. Insert the documents face-up in the ADF and then adjust the document guides.

      mp830_adfguides.jpg
      Note:
      When scanning using the ADF, the documents will automatically feed.


  2. On the Windows desktop, double-click 'MP Navigator 2.2'.
    1. Alternatively, on the Windows taskbar, click 'Start', point to '(All) Programs', 'Canon', then 'MP Navigator 2.2'.
    2. Then click 'MP Navigator 2.2'. MP Navigator opens.

  3. Click 'Batch Scanning'.

    mp830_batchscanning01.gif

  4. Click Document Type drop-down arrow and select the type of document to be scanned. Chose from the following types.

    * Color Document(Simplex): Select this to scan one side of color documents.

    * Color Document(Duplex): Select this to scan both sides of color documents.

    * B/W Document(Simplex): Select this to scan one side of monochrome documents.

    * B/W Document(Duplex): Select this to scan both sides of monochrome documents.

    * Text(Simplex): Select this to scan one side of text documents.

    * Text(Duplex): Select this to scan both sides of text documents.

  5. Click 'Specify' and set the preferences as required. Click here for detailed information.

  6. After making the setting changes, click 'Scan'.
    1. After the documents are scanned, a dialog box will appear indicating to load the next document.

      mp830_scancomplete.gif
    2. After the next document is loaded, click 'Scan'.
    3. Repeat steps 6a and 6b until all documents have been scanned and then click 'Exit' to end the scanning process.

  7. After all documents have been scanned, ensure the documents, in the preview area, are selected (have a check mark).

    mp830_batchscanning03.gif

  8. Click 'Save to PC' or 'Save as PDF file'. Save to PC is displayed when an image is captured with Scan Photo/Document or Batch Scanning.

    mp006.gif
    Save to PC dialog box


    mp007.gif
    Save as PDF file dialog box

  9. Make settings to save a file. (Click File save settings for details.)

  10. Click 'Save' after all settings have been selected.

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