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The screen is stuck on windows media edition and the mouse and keyboard(wireles) do not work

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Sounds like your computer is locking up. Try booting into safe mode by pressing f8 before it boots the windows. If you get into safe mode try removing all startup items by going to start> run> Type msconfig and go to the start tab and disable all startup items and restart. If pressing f8 doesn't work I would try new batteries in the keyboard or get a wired keyboard. You could have bad hardware like memory or hard drive that are the two biggest causes of a computer freezing.

Posted on Jul 04, 2009

  • Marc Laprise
    Marc Laprise Jul 05, 2009

    Did you rule out the keyboard and mouse being the problem? Did you get into safe mode? Check your bios make sure the usb support is enabled if you have a usb mouse and keyboard. I would try a wired set to make sure it's not the keyboard or mouse. Wireless keyboard and mice have trouble. What kind of connection is the keyboard and mouse, bluetooth, usb or ps2? What brand Micosoft, logitech Ect...? What kind of computer?

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Hi there. My name is Alex and I am here to help solve this problem

Depending if the BIOS has legacy USB support for keyboard and mouse enabled, you should be able to run safe mode by pressing F8 before the computer boots into windows. I would not recommend going into the BIOS if you do not have much knowledge to the computer as one wrong configuration could cause some behaviour problems or even damage to the pc's components

I recommend connecting a keyboard and mouse that have cable and the PS/2 connectors (purple and green) which can be found at back of the computer at the top. Then restart your computer, hold down F8 and you will be able to run safe mode. The mouse and keyboard will then work

Keep both the keyboard and mouse plugged in and boot windows. When you get into windows, plug in the USB keyboard and mouse into a USB slot and wait whilst it detects it. After a couple of minutes you should be able to use your USB mouse and keyboard and take out the PS/2 keyboard and mouse

I hope this has helped. Please let me know if you have any questions or need further assistance.

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