Question about HP Photosmart A612 InkJet Printer

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Printing problems I have used this HP Photosmart A616 picture printer  for awhile on its own, (not linked to the computer)  then installed the software to print pictures right from my computer instead of a stick.  At the same time I put in a new cartridge, and got new paper (the same as previously used, HP Advanced Photo Paper....I have only used 4 by 6 paper..  Now I just get a message that says on the little display on the printer, "Paper is too small, select different paper size and "unsupported media size.  Job was cancelled.  This also happens when it is plugged into the computer when I am trying to print a picture off the computer, not the stick.   Also why I installed the software was it stated in the instruction book something about if the edges were being cropped of what I wanted to print out, I had to through the software click some stuff, which I did but it now always comes up stating that my paper size is not the same as what was selected, which is not true because I am only selecting the 4x6 size.   I am wondering if I have changed some setting somewhere that I can't figure out.   Can you help?  Thanks, Kathy

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Check document paper size, sounds like you have changed paper size on print driver but what of the document you are trying to print? what size is that? is it still letter or have you set page size also to 4 x 6

Posted on Nov 10, 2007


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