Question about Toshiba Satellite A100-S8111TD Notebook

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Dvd drive wont work

Dvd rw drive just stopped working.the computer is only 6 months old.when you try to access it is not recognising the drive.

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  • cheggars Dec 01, 2008

    code 39 no drivers and cd/dvd disabled ?

  • justlorih Dec 22, 2008

    Code 39, nothing recognized for drive....driver corrupt

  • jchovan Jan 26, 2009

    I've tried the upper an dlower file removals, but still not working.

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That error and a number of other error codes can be reported for a DVD or CD writer if something has damaged one of the filter drivers, which are called Upper Filter and Lower Filter drivers in the Windows Registry. They can be installed by CD-writing software such as Roxio Easy CD, or by DVD players such as PowerDVD, or by programs such as Musicmatch Jukebox.
Microsoft describes the problem in MS Knowledge Base article 314060 - CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, or Code 39 after you remove Roxio Easy CD Creator in Windows XP at http://support.microsoft.com/?id=314060.
The article applies to Windows XP Home Edition and Windows XP Professional It implies that the problem is caused only by Roxio software, but the error can occur with any type of CD-writing or DVD software. Error messages that may occur when you try to access your CD or DVD drive include:
1. - Windows cannot start this hardware device because its configuration information (in the Registry) is incomplete or damaged. (Code 19)
2. - This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
3. - A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)
4. - Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
5. - Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
However, there are other causes for these and similar messages. The solution provided below applies mainly to CD or DVD drives. For other explanations, read this MS Knowledge Base article - http://support.microsoft.com/?id=310123.
Uninstalling and then reinstalling CD-writing and DVD software may cure the problem, but in other cases, such as yours, the Windows Registry has to be edited in order to fix it. Making erroneous changes to the Registry can render a computer unbootable, so before you edit it, use Windows XP's System Restore to create a restore point that will allow you to restore it in Safe Mode, or export the keys from the Registry editor by using its File => Export feature. For more information, enter the word Registry in the Search box of Start => Help and Support.
Enter regedit in the Start => Run box to run the Registry Editor and click on the + signs to expand and highlight the following keys:
H_KEY _LOCALMACHINE => SYSTEM => CurrentControlSet => Control => Class => {4D36E965E325-11CE-BFC1-08002BE 1 0318}
There should be many keys called {4D36E965E325-11CE-BFC1-08002BE 1 0318}
If you want to export a copy of the values, select File => Export and enter a suitable filename, which will be saved as a .reg file that can be restored just by clicking on it. When you select a particular key, in the right window, for some of them, you should see keys called UpperFilters and LowerFilters. Select each such entry in turn, right-click with the mouse on it, and click Delete. After closing the Registry Editor, you should be able to use the CD/DVD drive again. However, you may have to reinstall software that accesses the drive, such as CD writers and DVD players.

Posted on Nov 10, 2007

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I have the solution, but since this site won't post my other question with out paying for it then people need to stop using this site period. Because I won't post the answer until the site is willing to be free in everything.

Posted on Aug 19, 2009

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I removed Roxio (correctly through the control panel) and lost the DVD/CD drive in my Toshiba Satelite laptop.. After a week of frustration, I found a site that had the info I needed. I got my drive back in just a few minutes. Here's the fix:

Go to the Windows START menu.
Click on RUN and enter: regedit

FOLLOW THIS TREE:
Registry Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class

In the CLASS folder, look for:
Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}


Value Data: [Delete All Value Data from UpperFilters and LowerFilters] You will see the upper and lower filters folders once you get to the end of the tree… *\*\*\control\class

Delete all the data in these two folders (and if you see a backup folder for either the upper or lower filters, delete all the data in them as well).

Note: Do not delete the Key or the Multi-String Values. Delete only the data values.
Exit Registry and Reboot


Posted on Nov 22, 2008

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My CD just isn't working anymore. I brought it to best buy, the Geek Squad reset the registry or something like that, and it worked for like a day, and now, it's not working again. any suggestions?

Posted on Oct 07, 2008

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Posted on Jan 02, 2017

knotbeerdan
  • 413 Answers

SOURCE: dvd drive wont work

You probably need a new drive. if the computer is only six months old it should still be under warranty. Just call the manufacturer and tell them you have a faulty dvd rom and see if you have to send the computer back or if they can just send you a new drive.

Posted on Dec 30, 2008

sorose4u
  • 217 Answers

SOURCE: dvd drive wont work

error code 19 stands for registry is corrupt follow these steps:
Step 1: Start Registry Editor
Start Registry Editor.
Step 2: Delete the UpperFilters registry entry
In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
Expand SYSTEM, and then expand CurrentControlSet.
Expand Control, and then expand Class.
Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
In the details pane of Registry Editor, on the right side, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only.
If you see the UpperFilters registry entry in the details pane of Registry Editor, go to step 6. 
If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to "Step 3: Delete the LowerFilters registry entry." 
On the Edit menu, click Delete.
Click Yes when you receive the following message: 
Are you sure you want to delete this value?
The UpperFilters registry entry is removed.
Step 3: Delete the LowerFilters registry entry
In the details pane of Registry Editor, on the right side, click LowerFilters.

Note You might see a LowerFilters.bak registry entry. You do not have to remove that entry. Click LowerFilters only. 

If you do not see the LowerFilters registry entry, unfortunately this content is unable to help you any more. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
Click Yes when you receive the following message: 
Are you sure you want to delete this value?
The LowerFilters registry entry is removed.
Exit Registry Editor.

Also uninstall cd/dvd drives from device manager and reboot the system.

Posted on Feb 08, 2009

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error code 19 stands for registry is corrupt follow these steps:
Step 1: Start Registry Editor
Start Registry Editor.
Step 2: Delete the UpperFilters registry entry
In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
Expand SYSTEM, and then expand CurrentControlSet.
Expand Control, and then expand Class.
Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
In the details pane of Registry Editor, on the right side, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only.
If you see the UpperFilters registry entry in the details pane of Registry Editor, go to step 6. 
If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to "Step 3: Delete the LowerFilters registry entry." 
On the Edit menu, click Delete.
Click Yes when you receive the following message: 
Are you sure you want to delete this value?
The UpperFilters registry entry is removed.
Step 3: Delete the LowerFilters registry entry
In the details pane of Registry Editor, on the right side, click LowerFilters.

Note You might see a LowerFilters.bak registry entry. You do not have to remove that entry. Click LowerFilters only. 

If you do not see the LowerFilters registry entry, unfortunately this content is unable to help you any more. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
Click Yes when you receive the following message: 
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