Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Have a HP officejet 7310 with error message that reads "carriage jam" this occured after clearing a paper jam???

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You have to make sure you have gotten all the scraps out, and if you put fingerprints on the clear strip behind the carriage, you will need to clean them off with a Q-tip.

Posted on Jul 03, 2009

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How do i clear a carriage jame an ,sg find nothing wrong


Click the link below to go to the hp printer support page for your printer paper jam. Pay special attention to the rear door , as many people miss that detail when clearing paper jams.Also , you can click on the troubleshooting link at the top of that page, followed by "solve a problem " in the drop down box to get answers for other problems,

Clear carriage jam and press OK to continue Error Message Appears for HP...

Feb 14, 2015 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Carriage jam


cannot print, msg shows Error carriage jam, Open door, clear carriage jam, and then press o.k. to continue.
paper has been cleared , opened door and even took off back compartment

Dec 22, 2010 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Exactly what parts am I cleaning for a 'carriage jam' on an HP Officejet 7310 printer


the carriage jam error is meaning the path that the printhead is sliding from side to side. You might have a small piece of paper causing an issue.

Dec 03, 2010 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Paper Jammed. Have appeared to remove all paper. But I keep getting "Carriage Jam, open door, clear carriage jam then pres OK" message. Message on my computer screen says "The print cartridge carriage is...


HP support has extensive documentation for both paper and carriage jams for your model:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304007&lc=en&dlc=en&cc=us&lang=en&product=391182

I hope this helps!

Dec 10, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

My 7310 indicates a carriage jam. I've cleared all paper and verified no loose paper, dust etc is present and it still reads carriage jam. What should I do?


Inside your printer the ink cartridges ride in the carriage. If you look closely, there is a plastic strip just behind the carriage with closely spaced little lines on it. If the strip gets dirty with dust or ink, you may get that error. Gently clean the entire strip with a rag moistened with water. be sure the entire strip is clean. Move the carriage back and forth to get at all of it. Then see if that doesn't work.

Nov 27, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

HP OfficeJet 7310 All-In-One Carriage Jam


I think you need to clean the back rollers of the printer.

Follow this hp document and it should clear up the issue. The error is for out of paper but the fix is the same. Step four is the one you need.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00786157&jumpid=ot_recdoc/c00219180/en_us/c00786157/loc:4&custom_solutionid=rd_c00219180&lc=en&dlc=en&cc=us&lang=en&rule=22243&product=391182

Jan 28, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Hp 2355 all in one error message


Hi, 

open the rear access door and clean the rollers with a cloth, dam it with little water and unplug the machine and press and hold the ON button for 1 min and release the button and plug in the power cord, it should resolve the issue.

Regards,  raj_p5983 

Jan 21, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Hp 7310


Find the stuck piece of paper and remove it. 

Dec 21, 2008 | HP OfficeJet 7310 All-In-One InkJet...

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