Question about Black & Decker TRO651 Toast-R-Oven Toaster Oven with Convection Cooking

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Black and Decker Extra Large countertop oven trips breaker

Black and Decker Extra Large countertop oven "Toast R Oven", about 2 and a half years old, sparks in the back and trips the breaker. Any ideas?

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I work for Black & Decker customer service. Our phone number is 800-231-9786.

Sparks coming from any appliance or electronic device is very serious. Please call the above number sometime on Monday between 8:30 and 5:00 EDT. One of our customer service specialists will assist you with this matter.

I hope I've provided you useful assistance and that this information allows you to make an informed decision as to how to proceed from here. Please be sure to vote on my response. I hope I've earned a good rating from you today.

Please let me know if I can be of further assistance.

Posted on Jul 04, 2009

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Posted on Jan 02, 2017

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Our CTO650 toaster oven dosn't toast, but the oven works fine. How do I get into it, and can this problem be fixed?


I called the 800 number on the instructions (800-231-9786),. I suffered through a confusing phone tree AND a 10 minute wait on hold. I was told that my 3 year old toaster oven is "fairly old" and that parts are no longer made for it.

Very frustrating. I expect a toaster over 1) to work and 2) to have parts available for 10 years after I purchase it. The ideas of a toaster oven as a "consumable" has terrible implications for our environment.

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Describe your Black & Decker TRO651


The unit has a one year warranty from the date of purchase. If you're a little bit over the warranty, we'll still work with you on an exchange. The unit can not be fixed it has to be replaced. Please call our customer service line at 800-231-9786. I happen to work in their call center. :)

I hope I've provided you useful assistance and that this information allows you to make an informed decision as to how to proceed from here. Please be sure to vote on my response. I hope I've earned a good rating from you today.

Please post a comment if you need additional assistance so that I can help you further.

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Peter Olevnik

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Go here and download the pdf file. You'll need adobe.

http://personafile.com/Black-&-Decker-Toast-R-Oven-Broiler-TRO600-TRO603-TRO604-P0508755200417.htm

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