Why I refused the item. I received a item that had already been delivered. I did not order 2. The second one was refused and sent back.

ask them we are NOT THEM. go to them, call them or go to their web site , no here and ask them , please.

Call the shipper...the company you bought if off of. If the package is lost, the shipper may just send you another one?

this happened to me where UPS lost the package. I contacted the shipper and they contacted UPS. They decided the package was lost and the shipper sent another one.

I got the second package they sent me, then about a week later I got the first one too!

Most companies have a dollar amount they won't quibble over say $25 dollars. If the item is under $25 they may just send you another one and if you get both..no big deal.

If the item is over $25 (and I'm making that number up) then they may do a little more research to try and locate the item before they just replace it.

Good Luck!

You can go to your amazon orders and click on that order and file a claim. When you file a claim theres option that you can choose, or you can add why your filling a claim. They would ethier refund your money, or they would help you get your package. Hope that helps, and you can also contact Amazon also.

notify ebay ---open account and go to help --but should have refused package if it was damaged

As long as you have delivery confirmation showing it was delivered, you are under no obligation to issue a refund. If the buyer were to open a case against you, you would be able to prove to eBay and/or PayPal that the package was delivered so they won't make you give any money back. You will need the delivery confirmation number from the post office, and when you enter that on USPS.gov under "track & confirm" as long as it says delivered with a date & time, you are in the clear.

In this case, you might need to contact the reseller directly.Phone numbers are usually located in the invoice you received. Never open the item nor put any markings on its box. This will let resellers charge you a restocking fee which costs around 10-20%.Resellers usually allow 30 days to return their merchandise. Do not refuse the package as it might just get lost. As soon as you received it, contact the reseller right away to verify where you can return it.

It seems that the item was sent to the wrong address, you need to contact the shipping carrier who delivered the package to send back the item to the seller. Shipping carrier company will be able to do that for you.

hope this helps... please dont forget to rate,,, thanks!

To return an item

• Fill up our Return request form. You can download it here.
• E-mail the form to our customer care department to obtain a Return Merchandise Authorization (RMA) number.  This RMA number must be requested within 30 days of receiving the order.

e-mail: [email protected]

• Upon receipt of the RMA number, you must follow the instruction return the item in the original box with all the packaging, accessories and a copy of the original invoice.  The RMA number must appear on the outside of the package or the package will be refused.
• Return the package to the following address within 15 days after you receive RMA number via mail, UPS, Federal Express, or any other courier that allows for tracking of the package.

Customer Care
#100 - 13551 Verdun Place 
Richmond BC V6V 1W5 
CANADA

• No collect shipment or any out of Canada shipment requiring a broker or customs fee will be accepted.
• All returns are subject zCover Inc’s approval. We reserves the option to refund, credit or replace items that were damaged due to accident, misuse, abuse, product modification or neglect or damage resulting from the performance of repairs unauthorized by zCover. zCover Inc. reserves the right to refuse returns.
• For returns, we will issue a credit for the cost of the item and the sales tax, if applicable. Please allow 5 to 10 business days for the process. Shipping charges are not refundable. For exchanges, we will ship out the replacement after receiving the exchange balance. shipping will be charged for the new item(s) sent.

The link to this information is: http://www.zcover.com/store/catalog/return.php