My pc has a problem

You didn't mention what os you are using xp or vista. What software are you talking about that it came with? also Norton Anti virus is known to cause problems with windows restore. So taking a wild guess check out these steps

Many users have found that Norton 2006 and later, has been responsible for this error message. It seems there is a security feature in place that prevents outside programs from making system changes that would change Norton's files. To work around this issue, follow these instructions:

<>Temporarily shut down Norton:

1. Start Norton
2. Select Options>> Norton Anti-Virus
3. Select Miscellaneous from the right pane
4. Scroll down the right pane and locate "How to protect my product"
5. Uncheck the box titled: Turn protection on for my Symantec product
6. Click OK

<>Run System Restore:

1. Go to Start>> All Programs>> Accessories>> System Tools>> System Restore.
2. Select the option: Restore my computer to an earlier time.
3. Select a restore point to restore back to.
4. Click OK

The restore operation will now start. Restart Windows when completed.

<>Turn Norton back on:

1. Start Norton
2. Select Options>> Norton Anti-Virus
3. Select Miscellaneous from the right pane
4. Scroll down the right pane and locate "How to protect my product"
5. Check the box titled: Turn protection on for my Symantec product
6. Click OK

If you do not have Norton installed on your system and you receive the subject message, your Restore Points may have become corrupt. You will need to delete all previous restore points and create a new one. Here's how:
Note: Using this method will remove any possibilities of restoring your system to a previous time. You will need to find a solution to your original problem manually.

1. Go to Start>> All Programs>> Accessories>> System Tools>> System Restore
2. Select System Restore Settings from the left
3. Place a checkmark in the checkbox titled: "Turn Off System Restore". By turning off system restore, you are deleting ALL restore points.
4. Go back to System Restore and select the option "Create a Restore Point".

System Restore should function normally at this point.

Make sure no device is connected. Go to BIOS and disable the USB and display adaptor and then check