Question about SanDisk Sansa c240 MP3 Player

7 Answers

Computer does not recognize player when connected

I just bought a c240 mp3. When I connect it to my computer (Windows xp), the display on the Sandisk indicates "connected" and "writing". However, I have not been able to get the computer to recognize this device and I cannot download anything. Also, it does not seem to charge the battery; it seemed to give it about 1/3 charge with over 10 hours of plug in time. Help! Jim

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  • 10 more comments 
  • baweath Nov 16, 2007

    I cannot get my computer to recognize that I have connected my sandisk. It reads "writing" on the sandisk screen, but nothing happens on the computer. I have not been able to add any songs or use my mp3 player at all. HELP!

  • Anonymous Dec 21, 2007

    how do you add songs to the sandisk Sansa c240 MP3 Player

  • Anonymous Dec 31, 2007

    I have the same problem not being able to see the hardware when it is plugged in to any of my USB ports and that includes the port in the back of my computer. It is not a user friendly product and I'm thinking of returning it for another brand.

  • ilanb Feb 18, 2008

    restart my computer

    checked and verify if its working with another comuter- working

  • mstra509
    mstra509 Apr 16, 2008

    I have Vista and installed CD, it only added the updated & converter, I saved the manual also but it doesn't show the c240 icon. So I phoned tech support and tried to install the mtppk12.exe that he recommended and it wouldn't because it's not a valid win32 app.
    Tried all USB ports and battery still won't charge. Tech said if this didn't work to return to store for replacement. I don't want to go through the hassle and another 40 mi round trip. So if you please help me, I will really appreciate it.

  • Anonymous May 04, 2008

    i pluged in my mp3 player and it juct wont connect to my computer for some reason

  • tenjin May 08, 2008

    ya i plugged mine into my USB slot and it'll charge and it will say found new hardware but windows media player wont syncrinize it and says it cant find the device and i have media player 10

  • Anonymous Jul 05, 2008

    i have this ******* problem

  • fatboy1975 Nov 09, 2008

    simply need the sandisk setup for sansa c240. do you have a free download so my computer can recognize the mp3 player????

  • Anonymous Dec 16, 2008

    My Sansa C240 MP3 palyer is not recognized by mu computer, which has windows XP. On connection the device gets charged but i am unable locate this new device on "My Computer". Please Help. rajni

  • krista_meech Dec 17, 2008

    i have the same problem with my mp3 it doesn't let me delete all my songs so i can put new songs on there

  • huangma Feb 14, 2009

    Exactly the same problem to my Sansa!!!



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I had the same problem with my computer would not recognize that i had connected i went to settings on the player scrolled down to USB option press ok and changed the setting to MSC instead of auto detect ..i reconnected it and the player came up immediately ..worked for me hope it does for the rest of you..{if anyone knows how to delete songs let me know..thks}

Posted on Feb 23, 2009

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Computer does not recognize player when connected

Posted on Jul 12, 2010

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My Sandisk c240 v2 Ipod does not have USB option.
My PC was not detecting this ipod.
In "My Computer", I could not find it in 'Devices with Removable Storage' on the list...
When I connected it to my PC (Windows xp), the display on the Sandisk indicated "connected" and "writing". However, I was not able to get the computer to recognize this device.
My problem was uploading mp3 songs from my computer to the player.
I went to a tab "Copy to CD or device"...I saw on the right hand side a list of the 5 default songs that are already in a folder called 'Music' (there were other folders like 'Record', 'Photo' etc)... so I tried to upload the songs under that 'Music' folder.. but when I played my player again, it didn't show the songs (except the 5 defalt ones).
I could not add or remove songs... it just didn't appear to be pluged in.
You can find a manual at this web page:
You can also download the manual from the following URL:
I went to the following site:.
Then I clicked on MSC mode link.
SOLUTION 2 - Connect the device to the PC in MSC mode
View/c200: Turn on then press and hold the rewind button while plugging to the PC
Fuze/e200: Go to Settings > System Settings > USB Mode & select MSC
Clip: Go to Settings > USB mode & select MSC
See List of Sansa players with instructions on enabling MSC mode
Then I was taken to the following site:
There I followed the instructions given below:
Sansa c200v2:
1. Turn off your player.
2. Slide the Hold switch at the bottom edge of the player towards the REC button, so that the orange indicator is visible.
3. Press and hold the << (rewind) button.
4. With the << button held down, connect the player to the PC.
5. Release the << button once the player is detected
Now, my PC recognizes my Ipod and I am able to copy music files as well as Voice Recoded files from / to ipod.

Posted on Feb 12, 2009

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I tried to charge my sansa disk sins caple day and is no result baterru is still not charge.

Posted on Oct 26, 2008

Not working - vista not propely instal mtp driver (vista or vista sp1)
on usb mass storage driver files is corupted and not working too

i try once again...

Posted on May 01, 2008

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Check to see if you have the required programs.

You need Windows Media Player version 10 or higher and Windows XP / SP2 or Vista in order for the device to be recognized.

If its not charging, try a USB port in the back of the computer as they provide consistent power, as opposed to, the ones on the front.

Best of Luck.

Posted on Nov 10, 2007

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Apparently I should read the manual first! Appears to be recognized and charging since I slid the button to the unlock position. Rock on!

Posted on Apr 17, 2008

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Related Questions:

1 Answer

My computer doesn't recognize the mp3 player when i connect it. Do i have to install any software?

You can download the driver for your operating system from

Nov 05, 2010 | SanDisk Sansa c240 MP3 Player

1 Answer

Does sansa c240 mp3 player need to be turned on before plugging into computer to delete songs?

It doesn't matter. If it's off, it'll turn on automatically when it recognizes the computer connection.

Jun 06, 2010 | SanDisk Sansa c240 MP3 Player

1 Answer

Not charging

Try connecting directly to USB port on your computer, NOT a hub. It needs power to charge.

Apr 29, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer

My mp3 says that i don't have anymore space, but it only shows 10

I'm not sure what you are asking, but maybe my experience can help you. I was using Windows 2000 (it has no DRM) and the Sansa C240 was displayed in Windows Explorer like a removable drive. I could copy and delete files in Windows Explorer. I switched to Windows XP and when I connected the C240, no files were displayed for it in Windows Explorer. I realized that XP had DRM and all the media files had to be transfered with Windows Media Player. When I opened WMP, it recognized the C240, but it didn't list any of the mp3 files I had already loaded on the C240. WMP asked if I wanted to delete all the media currently on the C240, but I clicked No. After that, WMP worked like the old files didn't exist. It would only delete files that had been copied to the C240 when it was synced.
I would recommend that you use Windows Media Player (or WinAmp) to delete all old media files on the C240 and use the sync button to copy and delete files from the C240. See Windows Media Player help for details.

Mar 15, 2009 | SanDisk Sansa c240 MP3 Player

2 Answers

Cannot see music files on my comp

try connecting it to another computer to sort out the problem is between your computer and player

Feb 08, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer

Sansa c240

Sansa c200 series – Computer/OS Not Recognizing
Connect the device to the PC in MSC Mode
View/c200: Turn on then press and hold the rewind button while plugging to the PC
If that fails, unplug the Sansa from the computer. Uninstall all the Sansa software in the add/remove programs section of Control Panel. Reinstall the clean version of the software from Sandisk’s website – make sure you get the files for the c200 series. Then replug the Sansa and try again. The root of the problem is that Sansa has one set of drivers and Windows has another. If you plug the mp3 player into the computer before installing the Sansa drivers, the Windows drivers will trump the Sansa’s.
Here is a helpful link from Sandisk on the problem with extra information on Vista operating systems:

-Tha Mp3 Doctor

Jul 29, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

4 Answers

Sansa c240 mp3 player not cooperating

I had the same problem. The easiest fix is to change the USB setting to MSC mode from the default is MTP mode. On some unit this is easier said then done because their is no USB setting option. I contacted Sandisk and they said that I needed to update the firmware. I found two solutions. First, try connecting to another computer. For some reason I was able to connect to my wife's laptop and was able to update the firmware. Second, manually forcing into MSC mode.
1. turn off the player
2. move hold switch to on (toward the record button)
3. hold rewind button (left side)
4. connect to computer while holding the rewind computer.

Hope this help.

Jul 28, 2008 | SanDisk Sansa c240 MP3 Player

1 Answer

Can't connect

Make sure that your player is set on AutoDetect. You will find this under Settings^USB^Auto Detect.

Jul 02, 2008 | SanDisk Sansa c240 MP3 Player

1 Answer

How can i connect my mp3 player to the computer?

did u try the sync option on mediaplayer my wifes sandisk likes to use mediaplayer if not make sure u have the drivers for it

May 07, 2008 | SanDisk Sansa c240 MP3 Player

1 Answer

My computer doesn't recognize the Sansa c240

The songs are in the wrong format - convert them to mp3
Read my "Tips and Tricks" on song formats for more detailed info

Mar 31, 2008 | SanDisk Sansa c240 MP3 Player

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