Question about OKIFAX 5650 Plain Paper LED Fax

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Sending and receiving faxes

Fax machine is disconnectinng mid way through sending and recieving faxes or disconnecting imediately after connecting with other faxes

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Re: sending and receiving faxes

We are havnig the same problem with our Okifax 5650; it seems only to happen with multiple-page faxes, one or two pages don't seem to present a problem. Any ideas? (Aside from the phone line idea.)

Posted on Nov 21, 2008

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Re: sending and receiving faxes

Do you have an analog phone line or are you trying to run it through a PBX system? I was just having this discussion with RKS tech support. Their fax software was hanging up as soon as the connection was established and all I had available was a VOIP phone line. It took 4 tries but I found a US Robotics fax/modem that worked fine in class 2.0 mode.

Posted on Nov 10, 2007

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Fax machine isn't able to recieve or send anything

Make sure there is a dial tone on the phone reciever. If there is not check the connections, the cord could be damaged or disconnected. If there is, check the Recieve mode.

If not call Brother support - its free

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You have not told us which model fax you have but most machines have a receive mode selection. Your machine may be set to 'manual' receive. It will only receive if you pick up the phone and hit the start buton. The phone has to be connected to the machine. Look on your machine for the receive button. It may be marked as 'auto receive' and 'manual receive'. Select 'auto' so the machine will answer. It may be marked as 'fax mode' and 'tel mode' if so select 'fax mode''. It may also have a selection 'ans mode' you don't want this as it assumes that you have an answer phone connected to your machine and it waits until the machine answers before it detects incoming fax. Good Luck

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Most likely the machine has been set to "manual receive" from either "fax/tel" or "automatic" receive. check your manual to check/ change the setting.

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The easiest thing to check is the recieve mode setting. most of the time when this happens the machine is set on manual recieve. Set it to automatic recieve and you should be fine.

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The scanner is not receiving light. That is either because paper is covering the scanner, or the scanner light source is not working. In this case, make sure the connections are in place, if so, replace the scanner.

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DR mode means that Distinctive Ring is set to on which will force your fax machine to manual receive. Turn DR off and you can set it to whatever mode you want.

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Fax was set for two line use, now is using only one - how do we change the settings?

This is an older discontiued model as I can recall. Simply just plug the phone line into L1 and leave L2 unconnected. The one that can send will also automatically recieve (L1). L2 settings are prohibit TX and send/ recieve.

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