We've recently had a new system put in place in my workplace that uses virtual servers. Since this has been implemented our SMB scanning has stoped working. I think the reason for this is that the c250 asks for a server name and a share to function correctly but our virtual server environment only works on full unc paths and doesnt use shares
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Re: SMB Scanning - Virtual Server envirnoment
A quick fix for that would be to enter the fix IP adress instead of the host name, or to check if the host name on the SMB server is correct, and reboot the SMB server.
A good help is to do that from another PC to check if that works:
ping the IP adress
try to connect to smb://IP_adress_or_hostname
If that works on the PC, there's no reason that it shouldn't work for the scan
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[Cause] During the transfer using SMB of the scan to PC
feature, the SMB server could not be found.
[Remedy] Take one of the following actions, and try again:
Check the following to see if the destination SMB server
and the machine are set up properly for network
- Check the network cables are plugged in securely.
- Check the TCP/IP settings.
- Check communications of port 137 (UDP), port 138
(UDP), port 139 (TCP).
Check the following to see if the computer correctly
works as an SMB server.
- Check if the file sharing service for Microsoft
Network is activated.
- Check if [NetBIOS over TCP/IP] for TCP/IP
- Check if the file sharing service (using
communication through port 137 (UDP), port 138
(UDP), and port 139 (TCP)) are authorized for the
For communications which exceed the subnet, check the
WINS server settings, and check if the server address
can be resolved correctly.
For Windows NT 4.0 Server/Workstation, use the
following steps to see if the NetBIOS interface device is
activated on the destination SMB server:
1. Select [Start] > [Settings] > [Control Panel].
2. Display [Services], then select [Messenger] service.
3. Select [Startup] > [Auto] > [OK], then select [Close].
4. Select [Devices] in the [Control Panel], then select
5. Select [Startup] > [Auto] or [Manual] > [OK], then select
6. Reboot the
Everything depends on how you have it set up through the web interface of the Xerox. If you're using the SMB protocol for network scanning be sure that the folder you are trying to scan to is shared and that the user that you have set the xerox machine to use has LOCAL read and write access to that folder. Occasionally i've seen a firewall issue, but it's rare. All of this assuming that the OS on the PC your scanning to is running XP,Vista, or Server 2003. If you're running Windows 7 or Server 08, forget about it and switch to a FTP protocol and install Filezilla or add IIS through the add windows components and set up an FTP site. With either SMB or FTP, be certain that the username has read/write/delete access to the folder you are trying to write to (domain username will not do with this model). I hope this helps.
Connect to copier/scanner using web browser. Click Administration tab, and logon use the copier's username/password.Click NetworkClick SMB SessionClick SMB Session boxIn
section called "SMB Signing of SMB Server", the default of "If client
agrees, digital signature is done for communication" needs to be
changed to "Digital signature isn't done for communication for the
server"Click Set button at top, then Save button, and the copier will reset.
this device does not support scan router v2 lite.
your best bet would be to set up using SMB scan to folder.
set up is pretty straight forward create a folder on the root of C: ie C:scans
share the folder with full permissions, simple file sharing has to be turned off!!
then go into the device web page using the IP address ie: 192.168.xxx.xxx.
go to configuration and smb create a user name ie: bill then point the device to the computer you created the folder on, ie: bill's pc/c:scans
save the configuration log out of the web utility reboot the device and you should have succesfully created an smb folder share.
if this resolves or answers your query please rate me accordingly
good luck and thanks
The KM-1820 to scan to PC is using SMB, FTP or e-mail.
for SMB: I am assuming you have the KM-1820 connected within the network and a static IP address for it. open any Internet browser and go to KM-1820's IP address. You should see the Command Centre web page. Go to Basic page and add/register a contact within the Address Book. Give a name and at the SMB section field, fill up with your computer hostname or the ip address of your computer where you want to scan. Fill up the user name with the local user name - the one what you are using to get into your computer - or create a new LOCAL user for your PC lets say "kyocera". So for SMB will be your computer and username: kyocera. (You will need a password for that computer user (kyocera) ). Then create a folder "scan" where you want ot receive the scanned files and add "scan" at the path field (SMB section of that webpage - command center). Now share the folder "scan" as "scan".
if you want you can always use the scan to e-mail !! but you need a smtp server. All the settings can be done using that command center webpage.
in smb server, create a folder and give all rights, to that folder, if youre in domain, it may need you to use a password, so create a user and password and give rights that user in folder then go youre printer ip address, and add a contact, choose smb and fill in the fields. if error occurs, then choose details and you see whats wrong
The IP Address of the printer is required, and the HTTP option must
be enabled on the printer. If you do not know the IP Address, or
whether HTTP is enabled, print a Configuration Report. See the Related Items
below for additional information. If you do not have this information
or the printer is not configured correctly, contact your System
Administrator for assistance.
A user account for the scanner to login to the scan server must be
created (account needs full control access rights). The user needs to
be a local user on the workstation and not a domain user.
NOTE: SMB uses local rights and not domain rights. Record the username and password for future use.
A directory to be used as a repository for the scanned files must be created. The directory must then be shared.
The Hostname of the workstation must be known.
CentreWare 5.5x must be installed on a Microsoft Windows server or workstation on the network.
From the workstation or server where CentreWare is installed:
Click on [Start], point to [Programs], select [Xerox CentreWare],
and then select [Add Network Scanner]. The Add Network Scanner Wizard
window will be displayed.
Click on the [Enable a new Xerox System Scanner for network
scanning and associate it with a scan server] radio button, and then
Select [Specific IP Address] from the Find Devices pull-down menu and continue with step 4, or select [Specific TCP/IP Hostname] and skip to step 5.
If Specific IP Address is selected, an IP Address field will be
displayed. Enter the IP Address of the printer in the field, click
[Next], and then skip to step 7.
If Specific TCP/IP Hostname is selected, a Hostname field will be
displayed. Enter the printer’s TCP/IP hostname in the field, and then
NOTE: Select Specific TCP/IP Hostname if the Printer is using DHCP to resolve the IP Address and has a Hostname assigned.
If the printer has been configured for Scan to File, a window will
be displayed with a 'This device has already been configured for
network scanning. Continuing will overwrite its current configuration.
Do you want to continue?' message. Click on [Yes].
The Enter Password window will be displayed. Enter your system
password in the field provided, and then click [OK]. The Server Type
(Filing Protocol) window will be displayed.
The initial system password at machine install is 1111. If the
administrator encounters a problem with changing the password, or
forgets the password, a service call must be placed.
From the Server Type (Filing Protocol) pull-down menu, select [Windows (SMB)].
Click on the [Browse] button located below the Location
(\\Server\ShareName\Path) field. The Choose Location – Windows (SMB)
window will be displayed.
Browse to the server and then to the Scan folder where the
CentreWare scanning folders will be installed, and click [OK]. The
Location field will be displayed with the scan server name and the path
to the shared scan folder.
Click [Next]. The Xerox System Login Name window will be displayed.
Enter the scan user name and password (this is the user account the
printer will use to login to the server share) in the fields provided,
and then click [Next]. The Distribution Server window will be displayed.
Do not make any changes. Click [Next].
Click on [Manage User Templates]. The Manage User Templates window will be displayed.
Click on [Modify Template List] to begin selecting template users
for this scan server installation. The Modify Template List window will
Make a selection from the list of Users and Groups, and then click
on [Add] to create a scan folder and template for the selected user or
all members of a selected group. If necessary, repeat this step to add
additional users or groups.
When you have finished, click [OK] twice. The Finish window will be displayed.
Click on [Finish] to upload the scan settings to the printer. The
Add Network Scanner Wizard window will close when the settings have