It was fully charged when I started to use it and only ran for less then 5 minutes. Then it just stopped and the lights started blinking.
Hi there, it's Jack at Dyson.
From what you've described, it sounds as if you may be using your DC59 set to Boost mode. This will provide 6 minutes of highest suction for really stubborn dirt, but for regular vacuuming normal mode should work effectively.
To switch back to normal mode, ensure your machine is fully charged (this will take a maximum of 3.5 hours), then hold down the on/off trigger, and at the same time, press the illuminated Boost button on the rear of the machine.
You might also find our Getting started guide useful:
I'm confident this will resolve the issue, but if you would like some further advice from our experts after giving this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
SOURCE: My Dyson stops working after using it for a while!
You are probably experiencing a thermal cut-off which means that there is a blockage in the machine. Call the Dyson Helpline, they'll help you find it.
SOURCE: My dyson DC16 constantly shuts off even when
Hi its Darran at Dyson.
From your description of the problem, it sounds as though there is a problem with the battery.
Your DC16 will have been supplied with a 2 year guarantee. If it still within this period, please contact our Helpline on 0800 298 0298. However if your machine is no longer covered, a replacement battery can be purchased via our website at www.dyson.co.uk/store.
Kind regards
Darran
Dyson Customer Service
SOURCE: dyson dc 31 was working
check all conections are clean on the battery terminals,this link is for the manual,
http://media.dyson.com/downloads/UK/floorcare/Manuals/dc31_origin_manual_uk.pdf
Official advice and support for Dyson technology
SOURCE: I put a new battery
Hi there,
Sorry to hear you're having difficulties with your DC16. Although your cleaner will no longer be under its original 2 year warranty, the new motor assembly would be covered by a 12 month warranty if you purchased it directly from Dyson. As long as the cleaner has been used in accordance with the terms and conditions described in the manual, we should be able to replace this for you.
Alternatively, we could arrange to have the cleaner returned to us for further inspection.
In either case, please get in touch with us directly so we can discuss the issue further. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. We look forward to hearing from you.
Kind regards,
Jack
Dyson Customer Service
Official advice and support for Dyson technology
SOURCE: My dyson stops suction after about 30 minutes and
Hi there,
Sorry to hear you're having difficulties with your DC14. Like most Dyson cleaners, your DC14 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This is often due to a blockage, or because the filter needs a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:
http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US
The correct way to wash the filter is shown in the video linked below. The filters should be washed in cold water without any detergent, at least once every 3-6 months. Always ensure it's totally dry before replacing it.
http://www.dyson.com/support/help.asp?article=1461&product=DC14-ANIMAL_US
By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.
Kind regards,
Jack
Dyson Online Customer Support
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